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Question BetFred Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by bgirl1986, Mar 24, 2014.

    Mar 24, 2014
  1. bgirl1986

    bgirl1986 Dormant account

    Occupation:
    housewife
    Location:
    auckland
    Hello Just a quick question as this has never happened to me before.
    Is it normal for a casino to lock you account and ask for id bank card etc to be sent to them
    straight after you deposit even before you start playing??
    Frustrating and annoying as have to wait a few days for them to verifies who I am just to play
    the min deposit amount.:what:
    I hope this is isn't a new thing casinos are coming up with..
     
  2. Mar 24, 2014
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    No, it's not normal.
    Maybe your card "flagged" something up at the casino.
    You'll just have to be patient and see what they say.

    They are Accredited here, so CM can help if it turns into a problem for you.

    KK
     
  4. Mar 24, 2014
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Not normal, no.
    Never happened to me before. I played Betfred once and deposited for the first time and cashed out a good profit with no KYC checks.
    KYC usually occurs before first withdrawal or if not when you have accumulated over 2k or 3k of withdrawals.
    As KK says this may be due a flag for some reason. Could be another account previously with BF, another account in your household/IP or a previous chargeback or even self-exclusion. Just ask the rep, they will tell you privately if you ask.
     

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