- Joined
- Apr 2, 2011
- Location
- Ontario
Well after sticking up for these guys here it is looking like a main street casino may be going rogue?
I played at las vegas usa, straight deposit no bonus, requested 2 seperate withdrawals on the same day. I talked to them last night to see what is going on as it has been a week, they say the security department has to call me to verify some info, I don't like this as I get dinged for the charges but I thought, well I have not played there in awhile so no big deal.
They called me and verified info and processed only the 1 withdrawal today, there is still the other withdrawal stuck in reverse mode! I talk to live chat tonight and ask why is not my other withdrawal processed as well, here is the transcript....
: Hello, when is my other withdrawal being processed? i had 2 on the same day, you processed the one today but not the otyher one at las vegas usa casino
You are now speaking with Jacqueline of Customer Support.
Jacqueline: Allow me a moment please while I check your account
Jacqueline: my security department has to call you to do a validation
Jacqueline: can they call now?
geoff: They already called me last night.
Jacqueline: My note says: 1st phone call failed for withdraw
geoff: I had 2 withdraws the same day, they called me last night to verify info and they told me everything is verified now.
Jacqueline: ok, then you have to wait for it to be moved to the next step
Jacqueline: this can take 2 to 3 weeks to get to you
geoff: ummm, it's by moneybookers
Jacqueline: that is the timeframe we have
Jacqueline: once approve it takes like 3 days
Jacqueline: the whole process takes 2 to 3 weeks
geoff: uh no, what process?
geoff: You guys did the 1st withdrawal like I said today after last night's phone call
Jacqueline: you have to be a little patient
Jacqueline: once it is ready, you will receive a notification
Jacqueline: or write to financial requesting updtaes
geoff: What is this new process? I have played at all main street casinos for 6 years, it takes like you said 3 days, it has been a week.
geoff: They have to call everytime a withdrawal is done?
Jacqueline: it depends on the status of the withdraw sir
Jacqueline: I cannot say yes, or no
Jacqueline: because it may change for every one
geoff: What status? They verified everything last night, this withdrawal was in the system at the time with the one they processed.
After this no answer and this person closed the chat.
This is unacceptable! Why does security have to call me every withdrawal? Even more when these withdrawals were done the same day.
I played at las vegas usa, straight deposit no bonus, requested 2 seperate withdrawals on the same day. I talked to them last night to see what is going on as it has been a week, they say the security department has to call me to verify some info, I don't like this as I get dinged for the charges but I thought, well I have not played there in awhile so no big deal.
They called me and verified info and processed only the 1 withdrawal today, there is still the other withdrawal stuck in reverse mode! I talk to live chat tonight and ask why is not my other withdrawal processed as well, here is the transcript....
: Hello, when is my other withdrawal being processed? i had 2 on the same day, you processed the one today but not the otyher one at las vegas usa casino
You are now speaking with Jacqueline of Customer Support.
Jacqueline: Allow me a moment please while I check your account
Jacqueline: my security department has to call you to do a validation
Jacqueline: can they call now?
geoff: They already called me last night.
Jacqueline: My note says: 1st phone call failed for withdraw
geoff: I had 2 withdraws the same day, they called me last night to verify info and they told me everything is verified now.
Jacqueline: ok, then you have to wait for it to be moved to the next step
Jacqueline: this can take 2 to 3 weeks to get to you
geoff: ummm, it's by moneybookers
Jacqueline: that is the timeframe we have
Jacqueline: once approve it takes like 3 days
Jacqueline: the whole process takes 2 to 3 weeks
geoff: uh no, what process?
geoff: You guys did the 1st withdrawal like I said today after last night's phone call
Jacqueline: you have to be a little patient
Jacqueline: once it is ready, you will receive a notification
Jacqueline: or write to financial requesting updtaes
geoff: What is this new process? I have played at all main street casinos for 6 years, it takes like you said 3 days, it has been a week.
geoff: They have to call everytime a withdrawal is done?
Jacqueline: it depends on the status of the withdraw sir
Jacqueline: I cannot say yes, or no
Jacqueline: because it may change for every one
geoff: What status? They verified everything last night, this withdrawal was in the system at the time with the one they processed.
After this no answer and this person closed the chat.
This is unacceptable! Why does security have to call me every withdrawal? Even more when these withdrawals were done the same day.