i was playing away at william hill casino on the 8th dec and i suddenly received an erroe code and it booted me off the slot i was playing,
so i tried to open another slot but all i kept on getting was error codes, i shutdown the casino and tried to log back in but it wouldnt let me, so as it was late i decided to call in a night, the next morning i tried again but couldnt log in,i went to the will hill website and was able to login but noticed my casino balance hadnt been transfered to my sports account it was stuck in the casino,
i emailed support and received the following on the 9th
ok i thought it should be sorted shortly because it had been escalated to the tech staff but it wasnt so i emailed again, the reply
i had also spoken to them on the phone and was told it would be sorted in a couple of days
i left it a couple of days but nothing ,emailed again 14th dec
it is now the 17th i still cant log into the casino the funds are still locked in there,
so if they can manually access my account and transfer the funds out why havent they done so,??????,,they dont need to contact cryptologic for that, even then should it take them over a week ? its not like i havent made enough fuss about it, being the impatient SOB i am, and apperently they have had loads of people with the same problem but i havent seen anyone else complaining about it
i know they are changing over to playtech in the new year ,do you think that they would have just pulled the plug because thats what it feels like,
maybe im just expecting to much, i thought william hill plc was one of the top notch companies
in the end i just lost patience with them and told them to transfer my balance to my neteller account and close my account,
i received the following to which i had to laugh
william hill you still have customers playing on your old software, why dont you look after them before you start messing with new things?
so i tried to open another slot but all i kept on getting was error codes, i shutdown the casino and tried to log back in but it wouldnt let me, so as it was late i decided to call in a night, the next morning i tried again but couldnt log in,i went to the will hill website and was able to login but noticed my casino balance hadnt been transfered to my sports account it was stuck in the casino,
i emailed support and received the following on the 9th
.The message you are receiving is due to a technical error in passing information from our servers. This issue has been escalated to our senior technical staff and will be resolved shortly. Due to the William Hill's system migration, the Casino errors have unfortunately not solved themselves.
We have reported your individual issue through to our technical department
ok i thought it should be sorted shortly because it had been escalated to the tech staff but it wasnt so i emailed again, the reply
The technical fix that has been put in place has solved the majority of issues, however, unfortunately there are still some accounts affected and hope that this will be solved as soon as possible. Unfortunately we are unable at this time to specify what the timescale will be.
i had also spoken to them on the phone and was told it would be sorted in a couple of days
i left it a couple of days but nothing ,emailed again 14th dec
i have tried several times lately to reach them by phone but it is always engaged,As outlined in the replies that we have sent to you many of our customers have been receiving exactly the same error. All of these incidents have been reported to our IT department and in order to resolve the issue they have to manually access the account and remove the error ensuring that any trapped balance will be returned to the account. Of course we appreciate that funds being missing from your account is an inconvenience and if there was a way in which the process could be speeded up we would do this. However, we can assure you that we are badgering Cryptologic to release the blocks on the account.
it is now the 17th i still cant log into the casino the funds are still locked in there,
so if they can manually access my account and transfer the funds out why havent they done so,??????,,they dont need to contact cryptologic for that, even then should it take them over a week ? its not like i havent made enough fuss about it, being the impatient SOB i am, and apperently they have had loads of people with the same problem but i havent seen anyone else complaining about it
i know they are changing over to playtech in the new year ,do you think that they would have just pulled the plug because thats what it feels like,
maybe im just expecting to much, i thought william hill plc was one of the top notch companies
in the end i just lost patience with them and told them to transfer my balance to my neteller account and close my account,
i received the following to which i had to laugh
I DONT THINK SOWe understand that the recent casino issues have been very frustrating for players and we are doing all we can to prevent any further disruption. All we ask you is to bear with us as we assure you that our software providers are working tirelessly to resolve this error and unlock your funds. Once this has been done should you still want to close your account we would advise you to contact us again to arrange your withdrawal.
We are very sorry however that your wish to close your account due to this. Please be assured that our new casino due to launch early next year promises to be much improved and should you decide at a future date to consider using a betting service again, we would be delighted if you choose William Hill as your preferred bookmaker. In the meantime, may we take this opportunity to thank you for your past custom.
william hill you still have customers playing on your old software, why dont you look after them before you start messing with new things?