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Bitch and Moan problems at william hill

Discussion in 'Casino Complaints - Non-Bonus Issues' started by zebedy, Dec 17, 2008.

    Dec 17, 2008
  1. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree
    i was playing away at william hill casino on the 8th dec and i suddenly received an erroe code and it booted me off the slot i was playing,
    so i tried to open another slot but all i kept on getting was error codes, i shutdown the casino and tried to log back in but it wouldnt let me, so as it was late i decided to call in a night, the next morning i tried again but couldnt log in,i went to the will hill website and was able to login but noticed my casino balance hadnt been transfered to my sports account it was stuck in the casino,
    i emailed support and received the following on the 9th

    .

    ok i thought it should be sorted shortly because it had been escalated to the tech staff but it wasnt so i emailed again, the reply

    i had also spoken to them on the phone and was told it would be sorted in a couple of days

    i left it a couple of days but nothing ,emailed again 14th dec
    i have tried several times lately to reach them by phone but it is always engaged,
    it is now the 17th i still cant log into the casino the funds are still locked in there,
    so if they can manually access my account and transfer the funds out why havent they done so,??????,,they dont need to contact cryptologic for that, even then should it take them over a week ? its not like i havent made enough fuss about it, being the impatient SOB i am, and apperently they have had loads of people with the same problem but i havent seen anyone else complaining about it:confused:

    i know they are changing over to playtech in the new year ,do you think that they would have just pulled the plug because thats what it feels like,
    maybe im just expecting to much, i thought william hill plc was one of the top notch companies

    in the end i just lost patience with them and told them to transfer my balance to my neteller account and close my account,

    i received the following to which i had to laugh

    I DONT THINK SO :lolup:

    william hill you still have customers playing on your old software, why dont you look after them before you start messing with new things?
     
  2. Dec 17, 2008
  3. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I had exactly the same problem around 3 years ago and after 6 months it still gave me the error code at which point I uninstalled and went to another Crypto. Went back and forth with their support team who, aside from being slooow as heel, never seemed to grasp, or be particularly interested in, the problem. Every reply that came back asked something I already told them or fobbed me off.

    As far as I am aware it's still like that today. Good luck - but don't hold your breath.
     
    1 person likes this.
  4. Dec 18, 2008
  5. Scooter7

    Scooter7 Meister Member

    Occupation:
    Gaming
    Location:
    Toronto
    I've never been a huge fan of Will Hill and their (lack of) support has been a recurring theme on this forum for a long time. If you like the games/casino, I would suggest using Intercasino instead. I'm sure they'd be happy to take in all of WH's unsatisfied customers.
     
    1 person likes this.
  6. Dec 18, 2008
  7. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    No, no, it can't be!! Will Hill won the You must register/login in order to see the link. earlier this year :p
     
  8. Dec 18, 2008
  9. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree
    yes yhis is probably the worst service i have ever had in trying to sort out a problem, i phoned again last night,they took about 20 minutes to answer, lucky its a freephone number, i got the usual apologies, again blaming crypologic saying because it was a certain error code will hill cant do anything about it so they have to wait for crypo to sort it out,

    i can see why crypologic is dying out if this is the level of service they provide,
    and yes i will be closing my account
     
  10. Dec 18, 2008
  11. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree

    :lolup: maybe the only enquiries the support were asked was what day is it
     
  12. Dec 18, 2008
  13. Scooter7

    Scooter7 Meister Member

    Occupation:
    Gaming
    Location:
    Toronto
    It's not Crypto. WH doesn't use Crypto's call center (which keeps winning service awards), so I do recommend trying Intercasino instead.
    The WH casino from Crypto will keep running for the next year or so, but I would guess that their level of caring will decrease drastically when they launch their Playtech-powered casino.
     
  14. Dec 18, 2008
  15. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree
    i do have an account at inter, but out of all my deposits ive never won anything there worth cashing out and the payout % seemed bad,
    ive tried playboy, cs casino and found there payout % seems to be higher, probably just my lucky day,
    i mainly used will hill for the poker but thought id try the casino, since i have used it in the past without any problems, but i have never had to deal with there support until now,
    as my uncle used to say, you live and learn
     
  16. Dec 19, 2008
  17. Scooter7

    Scooter7 Meister Member

    Occupation:
    Gaming
    Location:
    Toronto
    It's a good thing that I'm able to recognize sarcasm else I'd be starting an argument with you, Simmo:lolup:
     

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