Hello! I make deposit, after i met the weagering requirements i win about 400 euro, so i try to withdraw money from casino Bellini. When i start withdraw request, i get email from casino Bellini support:
"...Please note that your withdrawal request will not be processed without the Notarized ID, that you will send via courier to :
ID Verification
14/F Yuchengco Tower 1,
RCBC Plaza, 6819 Ayala,
Makati City 1200,
Philippines "
Make Notarized ID and send it via coirier will cost ~200 euro or takes 2 month. So i ask casno Bellini support:
"I already send to you photo of my passport. That is ID and proof of address. Have you get it?
Make Notarised ID and send it via courier from Russia to Philippines will cost 200 euro or takes about 2 month! That is too much for my withdraw.
Can i send to you a copy of a paper utility bill or bank statement? Can send it by fax or make scan or photo? Maybe i can make my withdraw via check, so i can get it only if my registration data same with data in my ID?"
But they answer : no, no aaand NO:
"Moreover, the request for documents is clearly stated in our Terms and Conditions in which we have assumed that you understood and are willing to comply with.
You shall provide us with all information requested by us and necessary for the operation of the Player Account, including, but not limited to, proof of identity, notarized documentation, proof of address, utility bills, bank details, bank statements and bank references. You shall provide us with any such requested documents immediately upon request and not later than within a reasonable time of response."
As i can see nothing about way of delivery in T&C. So now i can spend 200 euro, and after they ask for utility bills, bank details etc via courier. I think casino cheat to avoid withdraw, because they have russian site, russian support but when you talk about withdraw, you must send documents to Philippines! What can i do in this situation? abort withdraw and try double/tripple, or loose all, so profit from all this will cover all my troubles? Or i can do something else? Thanks for reading, hope my bad english don't hurt you much=)
"...Please note that your withdrawal request will not be processed without the Notarized ID, that you will send via courier to :
ID Verification
14/F Yuchengco Tower 1,
RCBC Plaza, 6819 Ayala,
Makati City 1200,
Philippines "
Make Notarized ID and send it via coirier will cost ~200 euro or takes 2 month. So i ask casno Bellini support:
"I already send to you photo of my passport. That is ID and proof of address. Have you get it?
Make Notarised ID and send it via courier from Russia to Philippines will cost 200 euro or takes about 2 month! That is too much for my withdraw.
Can i send to you a copy of a paper utility bill or bank statement? Can send it by fax or make scan or photo? Maybe i can make my withdraw via check, so i can get it only if my registration data same with data in my ID?"
But they answer : no, no aaand NO:
"Moreover, the request for documents is clearly stated in our Terms and Conditions in which we have assumed that you understood and are willing to comply with.
You shall provide us with all information requested by us and necessary for the operation of the Player Account, including, but not limited to, proof of identity, notarized documentation, proof of address, utility bills, bank details, bank statements and bank references. You shall provide us with any such requested documents immediately upon request and not later than within a reasonable time of response."
As i can see nothing about way of delivery in T&C. So now i can spend 200 euro, and after they ask for utility bills, bank details etc via courier. I think casino cheat to avoid withdraw, because they have russian site, russian support but when you talk about withdraw, you must send documents to Philippines! What can i do in this situation? abort withdraw and try double/tripple, or loose all, so profit from all this will cover all my troubles? Or i can do something else? Thanks for reading, hope my bad english don't hurt you much=)