hello, recive email with special bonus code on my deposit, enter code deposited, but dont recive bonus. Go to support, but support told me they can credit only 100% bonus not 150% offered in email. Im trying to discuss this, but operator very quickly credited 100% bonus, have write email to support, but dont recive answer. have chat session, where operator told about wrong code send to me:
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Alexsandrant'
Alexsandrant: Welcome to Live Chat. Please confirm your username so that I can assist you.
aolegf23@gmail.com:
Alexsandrant: I can see your question
Alexsandrant: I can also assist you in Russian
aolegf23@gmail.com: da
Alexsandrant: Спасибо. Подождите пожалуйста минутку, я проверю Ваш игровой счёт.
Alexsandrant: Я вижу, что вы ВИП игрок и я передам этот чат ВИП менеджеру. Для переписки может бвть использован онлайн переводчик
Chat InformationPlease wait while I transfer the chat to 'Emre'.
Chat InformationYou are now chatting with 'Emre'
Emre: Hello Mr Aleksejevs
Emre: how are you today?
aolegf23@gmail.com: hi
aolegf23@gmail.com: dont recive answer to my email
aolegf23@gmail.com: I need it to send complaint about bonus issue to casinomeister
Emre: Where did you send the email to?
aolegf23@gmail.com: vip@primecasino.com
Emre: perhaps you mispelled the email address since we did not receive an email from you at that address
Emre: What is the bonus issue exactly?
aolegf23@gmail.com: ok,
aolegf23@gmail.com: I recived email with special code
aolegf23@gmail.com: For your next deposit I would like to offer you a special VIP bonus of 150% up to 500, with the code VPRIME. The code can be used with only one deposit. Standard bonus terms apply.
aolegf23@gmail.com: I have deposited with this code
aolegf23@gmail.com: but dont recive bonus°
aolegf23@gmail.com: vip support told me : can added only 100% bonus not 150%
Emre: Yes Thomas did this for you
Emre: The code is VPRIME150 and VPRIME
aolegf23@gmail.com: but email and bonus code was for 150% bonus
aolegf23@gmail.com: I want remaining 50% bonus from my deposit
Emre: Sorry but this is not possible
Emre: You are asking for bonus for the funds that you played with
Emre: You also agreed on having the 100% bonus for these funds when Thomas offered and credited it for you
aolegf23@gmail.com: I have asking before I play, but vip support dont whant to give me this bonus
aolegf23@gmail.com: why in email was wrong code?
Emre: Was it?
aolegf23@gmail.com: Hi Olegs () I don’t speak Russian so I’m using an online translator to write you this e-mail. I tried calling you earlier on today but I couldn’t reach you. My name is Delia and I’m one of the VIP managers hers in Prime Casino. I just wanted to see how everything is going with the new platform and if you enjoy our new games. We’re very proud of this upgrade and the new games we were able to bring by doing it, and we really hope you will have a much better experience and more winnings with us. For your next deposit I would like to offer you a special VIP bonus of 150% up to 500, with the code VPRIME. The code can be used with only one deposit. Standard bonus terms apply. If you have some time, I would love to hear from you – how you like it and if everything is ok. We are always here to help you so, if you have any questions or if you need anything, please don't hesitate to contact us. Sincerely, Delia
aolegf23@gmail.com: I have entered code VPRIME
aolegf23@gmail.com: this code is in email
Emre: I see Delia mispelled the code in her email
Emre: One moment please
Emre: I wished you did not agree with Thomas when he offered you the 100%
Emre: It was credited for you
Emre: now I cannot help you
Emre: I can help you by cancelling the free bonus credited for you for reaching Platinum level so that you will not need to wager that too - otherwise you will need to wager that bonus too so that you can withdraw
aolegf23@gmail.com: ok,I will write this issue on casinomeister forum, have you here representative?
Emre: You can do
Emre: You needed to contact us before you spent your funds
aolegf23@gmail.com: I have contacted
Emre: I do not have information on your question
aolegf23@gmail.com: but thomas say it will be not fair to give me 150%
Emre: Yes you have but you got credited 100% bonus for your contact and now that they are gone, you are asking for the rest of it, which I do not find genuine to be honest with you
aolegf23@gmail.com: but if I have write code I will have all funds 150%
aolegf23@gmail.com: isnt?
aolegf23@gmail.com: but you send me wrong code
Emre: Yes but you should not have agreed with Thomas when he offered you 100% - you accepted and got it and played it and now asking for the rest - I am in a very uncomfortable position - Im sorry I cannot help
Emre: Would you like me to cancel the free bonus credited for you for reaching Platinum level? Otherwise you will need to wager that free bonus after you wager the free welcome bonus that Talida credited you.
Emre: You can only wager one bonus at a time
aolegf23@gmail.com: what bonus?
Emre: the free bonus credited for you for reaching Platinum level - you claimed that bonus too therefore you have two active free bonuses on your account
Emre: and you can wager one bonus at a time
aolegf23@gmail.com: I have 0.20 at my account
Emre: Yes
Emre: Sorry about that
Emre: I see you have only bonus which is ok
Emre: Im sorry that Im not able to help
Emre: Can I help you with anything else?
Why casino not credited promissed bonus? maybe is here rep for this casino?
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Alexsandrant'
Alexsandrant: Welcome to Live Chat. Please confirm your username so that I can assist you.
aolegf23@gmail.com:
Alexsandrant: I can see your question
Alexsandrant: I can also assist you in Russian
aolegf23@gmail.com: da
Alexsandrant: Спасибо. Подождите пожалуйста минутку, я проверю Ваш игровой счёт.
Alexsandrant: Я вижу, что вы ВИП игрок и я передам этот чат ВИП менеджеру. Для переписки может бвть использован онлайн переводчик
Chat InformationPlease wait while I transfer the chat to 'Emre'.
Chat InformationYou are now chatting with 'Emre'
Emre: Hello Mr Aleksejevs
Emre: how are you today?
aolegf23@gmail.com: hi
aolegf23@gmail.com: dont recive answer to my email
aolegf23@gmail.com: I need it to send complaint about bonus issue to casinomeister
Emre: Where did you send the email to?
aolegf23@gmail.com: vip@primecasino.com
Emre: perhaps you mispelled the email address since we did not receive an email from you at that address
Emre: What is the bonus issue exactly?
aolegf23@gmail.com: ok,
aolegf23@gmail.com: I recived email with special code
aolegf23@gmail.com: For your next deposit I would like to offer you a special VIP bonus of 150% up to 500, with the code VPRIME. The code can be used with only one deposit. Standard bonus terms apply.
aolegf23@gmail.com: I have deposited with this code
aolegf23@gmail.com: but dont recive bonus°
aolegf23@gmail.com: vip support told me : can added only 100% bonus not 150%
Emre: Yes Thomas did this for you
Emre: The code is VPRIME150 and VPRIME
aolegf23@gmail.com: but email and bonus code was for 150% bonus
aolegf23@gmail.com: I want remaining 50% bonus from my deposit
Emre: Sorry but this is not possible
Emre: You are asking for bonus for the funds that you played with
Emre: You also agreed on having the 100% bonus for these funds when Thomas offered and credited it for you
aolegf23@gmail.com: I have asking before I play, but vip support dont whant to give me this bonus
aolegf23@gmail.com: why in email was wrong code?
Emre: Was it?
aolegf23@gmail.com: Hi Olegs () I don’t speak Russian so I’m using an online translator to write you this e-mail. I tried calling you earlier on today but I couldn’t reach you. My name is Delia and I’m one of the VIP managers hers in Prime Casino. I just wanted to see how everything is going with the new platform and if you enjoy our new games. We’re very proud of this upgrade and the new games we were able to bring by doing it, and we really hope you will have a much better experience and more winnings with us. For your next deposit I would like to offer you a special VIP bonus of 150% up to 500, with the code VPRIME. The code can be used with only one deposit. Standard bonus terms apply. If you have some time, I would love to hear from you – how you like it and if everything is ok. We are always here to help you so, if you have any questions or if you need anything, please don't hesitate to contact us. Sincerely, Delia
aolegf23@gmail.com: I have entered code VPRIME
aolegf23@gmail.com: this code is in email
Emre: I see Delia mispelled the code in her email
Emre: One moment please
Emre: I wished you did not agree with Thomas when he offered you the 100%
Emre: It was credited for you
Emre: now I cannot help you
Emre: I can help you by cancelling the free bonus credited for you for reaching Platinum level so that you will not need to wager that too - otherwise you will need to wager that bonus too so that you can withdraw
aolegf23@gmail.com: ok,I will write this issue on casinomeister forum, have you here representative?
Emre: You can do
Emre: You needed to contact us before you spent your funds
aolegf23@gmail.com: I have contacted
Emre: I do not have information on your question
aolegf23@gmail.com: but thomas say it will be not fair to give me 150%
Emre: Yes you have but you got credited 100% bonus for your contact and now that they are gone, you are asking for the rest of it, which I do not find genuine to be honest with you
aolegf23@gmail.com: but if I have write code I will have all funds 150%
aolegf23@gmail.com: isnt?
aolegf23@gmail.com: but you send me wrong code
Emre: Yes but you should not have agreed with Thomas when he offered you 100% - you accepted and got it and played it and now asking for the rest - I am in a very uncomfortable position - Im sorry I cannot help
Emre: Would you like me to cancel the free bonus credited for you for reaching Platinum level? Otherwise you will need to wager that free bonus after you wager the free welcome bonus that Talida credited you.
Emre: You can only wager one bonus at a time
aolegf23@gmail.com: what bonus?
Emre: the free bonus credited for you for reaching Platinum level - you claimed that bonus too therefore you have two active free bonuses on your account
Emre: and you can wager one bonus at a time
aolegf23@gmail.com: I have 0.20 at my account
Emre: Yes
Emre: Sorry about that
Emre: I see you have only bonus which is ok
Emre: Im sorry that Im not able to help
Emre: Can I help you with anything else?
Why casino not credited promissed bonus? maybe is here rep for this casino?
