Possible Scam? Betplay Froze My Withdrawal with No Proof

[Realnam72]

Main Topic:

You do not have permission to view link Log in or register now.

Hi everyone,
I’m dealing with what seems like a scam situation with Betplay and wanted to see if anyone here has faced something similar. I made a withdrawal request on April 6, and by April 7, my account was locked. They’re saying I have multiple accounts, which is false.

My friend’s account was banned the same day — his $1,250 was frozen too. Maybe we used the same internet connection once, but we have totally separate accounts, devices, and identities.

We tried to resolve it by offering full KYC documents, but Betplay support has been giving us canned responses with no real answers. It feels more and more like a scam.

They’ve kept $2,950 of our money without showing any proof. Is there any way to report or challenge this?

Any recommendations for third-party mediators?

*snip*

 

[dunover]

I had to remove your image as the chat contains your e-mail address - you can re-upload it if you like but with the personal details hidden. Thanks!

 

[mulven]

Main Topic:

You do not have permission to view link Log in or register now.

Hi everyone,
I’m dealing with what seems like a scam situation with Betplay and wanted to see if anyone here has faced something similar. I made a withdrawal request on April 6, and by April 7, my account was locked. They’re saying I have multiple accounts, which is false.

My friend’s account was banned the same day — his $1,250 was frozen too. Maybe we used the same internet connection once, but we have totally separate accounts, devices, and identities.

We tried to resolve it by offering full KYC documents, but Betplay support has been giving us canned responses with no real answers. It feels more and more like a scam.

They’ve kept $2,950 of our money without showing any proof. Is there any way to report or challenge this?

Any recommendations for third-party mediators?

*snip*

Betplays have confiscated from many people, myself included. In my situation they made reference to vague terms and would not expand. They were still Curacao licenced at the time and I couldn't get anywhere with their master licence or ADR. Now that they are Anjouan licenced it seems an even more futile thing to attempt.

If you had used the same IP address once then it's even worse because you will have technically broken a term for realsies even if there was a decent mediator.

They don't react to complaints and they seldom reverse a confiscation.

They will have no room for nuance in your situation. It's my personal recommendation to cut your losses and try to move on. I spent months trying to get my money back (3rd party complaints and master licence) to no avail.