Playtech wagering requirements

[ugaboga]

Hi guys (and gals),

I'm finding the fact that playtech doesn't show the remaining wagering requirements in the cashier very annoying (one good thing about RTG).

Here is the issue:

1) Received first deposit bonus of $750 in addition to my $500 deposit (total $1250).

2) Wagering requirements are 25x. ($31250)

3) I have only played slots (which count fully towards the wagering requirements).

4) Since Play Tech does not show the remaining wagering requirement, I have to continuously ask CS to give me an update until I figured out I could calculate how much I've played by the comp points.

5) 1 comp point = $15 USD - I have accumulated 2272 comp points. (2272 x $15 = 34080)

6) Customer service is telling me that I still have $10,000 in wagering requirements to complete.

Where am I going wrong in using the comp points as a calculation method? I've been playing far too long at high spin amounts to still require $10,000 in wagering requirements.

Thanks.

 

[ugaboga]

I've been told by customer service that it's an error on the comp points page and 1 comp point is equivalent to 10 USD and not 15 USD wagered (as the page shows).

See image:

I guess that resolves the inconsistency

 

[sweiger]

Also be VERY careful NOT to have ANY money in your account when depositing & recieving a bonus at a PT casino. If you do, It counts your WR wrong, adding balance before the new deposit to the WR.

 

[silcnlayc]

Could it be the free spins/bonus rounds adding to your comp base that do not count? I think I read that somewhere in the forum, that this is something that was done also which one needed to watch out for..cause this also skews your playing base amount...