Playojo withdrawl

[coin7698]

I requested a withdrawal from playojo on the 24th Aug. Still nothing has come. But it lets you deposit.

I have also emailed them twice, got one response agreeing it’s over their processing time of a few hours and then still nothing.

I think there needs to be penalties/compensation put in place for casinos that go over their agreed timeframes for releasing your money. I have made many withdrawals previously, so a verified customer should not be having this issue with them!

 

[EGO]

I requested a withdrawal from playojo on the 24th Aug. Still nothing has come. But it lets you deposit.

I have also emailed them twice, got one response agreeing it’s over their processing time of a few hours and then still nothing.

I think there needs to be penalties/compensation put in place for casinos that go over their agreed timeframes for releasing your money. I have made many withdrawals previously, so a verified customer should not be having this issue with them!

PM me your username and I will check for you

 

[coin7698]

@EGO can you pm me so I can reply with my user name. When I try pm you, I am just getting can’t send server error

 

[EGO]

@EGO can you pm me so I can reply with my user name. When I try pm you, I am just getting can’t send server error

done

 

[coin7698]

@EGO seems getting you involved has worked, thank you I have now received my withdrawal. @playojo shame on you we have to get a rep involved just to get our withdrawal!!!

 

[jasonuk]

@EGO seems getting you involved has worked, thank you I have now received my withdrawal. @playojo shame on you we have to get a rep involved just to get our withdrawal!!!

Or you just need to be a bit more patient... not all withdrawals will be processed within the expected time frame. Additionally just because you had a fast withdrawal previously does not mean the next one will be (manual review, customer due diligence checks, referral to a game provider, technical issues with payment providers, and many more...)

Yes their customer support could be better, but you also need to be realistic with your time frames.

If you want operators to be fined for breaching such advisory limits (which is nonsense), be careful what you wish for - because they will all magically change to 96 hours and they will make you wait that long...

 

[coin7698]

Or you just need to be a bit more patient... not all withdrawals will be processed within the expected time frame. Additionally just because you had a fast withdrawal previously does not mean the next one will be (manual review, customer due diligence checks, referral to a game provider, technical issues with payment providers, and many more...)

Yes their customer support could be better, but you also need to be realistic with your time frames.

If you want operators to be fined for breaching such advisory limits (which is nonsense), be careful what you wish for - because they will all magically change to 96 hours and they will make you wait that long...

Oh dear! I have a lot to say in response, but not wasting my time . To keep it short, if they want to make it 96hrs and stick to that so one knows where they stand, happy for it to be 96hrs. Have a good day

 

[luky153]

@EGO hi i sent a pm if you could check for me please regarding withdrawal request which has been sand on pending thanks

 

[EGO]

@EGO hi i sent a pm if you could check for me please regarding withdrawal request which has been sand on pending thanks

i replied to your PM

 

[Fran910]

Hey @EGO im unable to send you a direct message because im getting server error can you please message me in having some issues verifying on Playojo. My username is Fran910

 

[Rdei]

Hi @EGO . Piggybacking on this thread but just wondered if you could check my withdrawal please? It is maybe because it has been the weekend but my withdrawals are usually instant and this one seems to be stuck processing for much longer than the usual specified time. My username is "innror_rn87". Thank you.

 

[Rdei]

Issue resolved. Thanks for the help

 

[Fittbret]

Hi all, I have withdrawn from play ojo before all verified and took 18 hours however I withdrew again at half 9 last night and still nothing it still says player pending its for a bigger amount however chat is awful and getting the same message

Any help would be appreciated
I have also messaged @EGO

 

[Ryry14789]

I requested a withdrawal from playojo on the 24th Aug. Still nothing has come. But it lets you deposit.

I have also emailed them twice, got one response agreeing it’s over their processing time of a few hours and then still nothing.

I think there needs to be penalties/compensation put in place for casinos that go over their agreed timeframes for releasing your money. I have made many withdrawals previously, so a verified customer should not be having this issue with them!

Same thing happened to me. I got in touch with their representative via this website and got my money but it took almost 2 weeks. So I don't play there anymore.