Pending withdrawal

[Tonyykm]

How long is it ok to wait for a pending withdrawal before I should panic

 

[Webzcas]

It really depends on which casino you are playing at. If UKGC licensed casino it should be pretty quick. However, if they have yet to perform a KYC ( Know your Customer ) check, this could hold it up.

Likewise if you have triggered a Source of Wealth check, your withdrawal being processed is dependent on this being completed.

If you are playing at an offshore Non UK casino, then it depends entirely on the casino which you have chosen to play at.

 

[Tonyykm]

MR Q

 

[Tonyykm]

There also saying verification can take 10 days

 

[Tonyykm]

If they don’t pay out … what can I do ??

 

[Webzcas]

Unfortunately we do not have a rep for Mr Q, which is who I would have referred you to in the first instance.

When did you request and action your withdrawal and how long have you been waiting? Have you also been asked to provide documents to verify your account, or have you already done this?

 

[Tonyykm]

I request withdrawal yesterday and they waited until today to ask for documents which I sent this morning.. does it really take 10 days or is this just a delay tactic from them .

 

[Tonyykm]

Sorry forgot to say thanks for replying

 

[Webzcas]

Ok so they asked for docs today, not unheard of if an account gets flagged for KYC. Likely the KYC process may take a day or two, but you should not be unnecessarily worried.

All accounts need to be verified. But once done, should be good to go and very quick thereafter for all subsequent withdrawals.

Until that is, you get a source of wealth request...

 

[Tonyykm]

Thanks again… it’s for £8k so just a little worried there being difficult and trying to delay!!!

 

[Webzcas]

That makes sense then why they have requested documents. They need to KYC you most definitely for an amount that size. You may also find you trigger a source of wealth check also.

They are licensed by the UKGC, so seriously no need to panic.

 

[Tonyykm]

Would they have not asked for source of wealth check with KYC documents

 

[Webzcas]

Two separate requests. Source of Wealth is normally based on how much you have deposited and not withdrawn.

It sounds like a standard KYC, which all players have to undergo. Once done though, you should not have to do so again.

 

[Tonyykm]

Thanks

 

[Webzcas]

No problem at all and by all means keep us updated in this thread regards the verification of your docs and the withdrawal process.