Lifesticks
Dormant account
- Joined
- May 30, 2006
- Location
- Sweden
Hi all,
First of all: noone stole 1.5K from me - I lost them playing BJ.
However, I lost them becuase Peach would not withdraw slightly more than 1K, which was my deposit. There were NO wagering requirements or anything else holding them back and NO mentions of a daily or CC limit whatsoever, the site states your entire balance as max CC withdrawal. Still, my remaining balance seemed to cause an undefined TECHNICAL ERROR. Amazingly, my deposited sum seemed withdrawable, but not my winnings.
I repeatedly tried but the error would not dissapear. On to support where noone answers, on to "phone me up within five minutes" but I never did receive a call.
I wrote them an email where I kindly asked for an explanation of these very unfortunate events. No answer. This is now over a week ago and I sure managed to burn those 1.5K which is ofcourse my own fault. However, I surely would hope they could grant me at least an explanation and an excuse but could not see anyone from their organisation representing here.
The way I see it they clearly would not let me withdraw my winnings, refused me support, hoping I would continue playing. I did. They won. It may not be totally scandalous, but its hardly the way a respected (I thought they were) Casino should handle their business.
Well, that was my first, hopefully last, complaint.
Oh, and now I almost forgot - they did the exact same thing with my comp points that were credited today.
First of all: noone stole 1.5K from me - I lost them playing BJ.
However, I lost them becuase Peach would not withdraw slightly more than 1K, which was my deposit. There were NO wagering requirements or anything else holding them back and NO mentions of a daily or CC limit whatsoever, the site states your entire balance as max CC withdrawal. Still, my remaining balance seemed to cause an undefined TECHNICAL ERROR. Amazingly, my deposited sum seemed withdrawable, but not my winnings.
I repeatedly tried but the error would not dissapear. On to support where noone answers, on to "phone me up within five minutes" but I never did receive a call.
I wrote them an email where I kindly asked for an explanation of these very unfortunate events. No answer. This is now over a week ago and I sure managed to burn those 1.5K which is ofcourse my own fault. However, I surely would hope they could grant me at least an explanation and an excuse but could not see anyone from their organisation representing here.
The way I see it they clearly would not let me withdraw my winnings, refused me support, hoping I would continue playing. I did. They won. It may not be totally scandalous, but its hardly the way a respected (I thought they were) Casino should handle their business.
Well, that was my first, hopefully last, complaint.
Oh, and now I almost forgot - they did the exact same thing with my comp points that were credited today.
