i'll try and make this brief but i'll try and give as much detail as possible...
i signed up at this site... registered my details... put my mobile number as contact number... on the last page it said something along the lines of
"we will phone you in 5 minutes and you will need to enter your 4 digit code below... "
at the bottom it also said something like
"if you do not recieve a call in 5 minutes just click on OK to continue"
i waited 10 minutes... got no call so clicked ok and gathered my account was activated...
i deposited 20 and started to play....
after 5 long hours i got to 200 and decided to cashout...
i got to the cahsout page and was told i could not cashout from my account..
then i checked my email and read an email from them that contained the line...
"We need to speak with you to validate your account. You will be able to
cashout/deposit funds once your account is validated."
so already they are in the wrong because if i needed to validate my account before i could deposit... then how was i able to deposit 20 without my account being validated?
i then phoned then off my mobile number i registered with and to be completely honest i was just in pure shock with what they said to me...
the 1st guy said something along the lines of "you can deposit on your account as much as you like.. but you just cant cashout your winnings"
i demanded i wanted to cashout and he said he will put me through to their credit department and told me the guy there would ask a few identification questions and my account would be validated...
i was put through and he had even less of a clue... i could tell he was reading off a sheet of paper and was not helpful at all... he then told me he would call me back on my number... which 1stly shows no logic because i was on the phone from the number i put down in my account... and secondly when i put the phone down expecting him to call back... either with the mobile number i used in my account or simply by doing a redial on the phone (since the number in my account was the number i called off) i waited about 20 minutes... got no call back whatsoever...
so from this i really did gather i would not be paid my winnings so in about 4 hands of blackjack i maxed out the bets and blew it all deliberately...
again...where would the logic be... if i was 200 up from 20... after 5 hours of hard playing.. then why on earth would i gamble it all away in under 2 minutes if i wanted to cashout and knew i would be paid??
they have really broken the rules and i need advice to reclaim at least my deposit money and the cost of the phonecall (3 a minute on my mobile and the call was about 10 minutes long)
obviously if what they say was true... then i would need my account to be activated before i could deposit/withdrawl at all... but the fact i got no callback and i could deposit 20 gave me the impression that my account was active...
whatever happens...weather i get my deposit back for their lies and misleading information... or not.... just never ever use this casino at all... unless you want the worst customer support ever known... lies... and the fact they will feed you anything so you dont get your money
i signed up at this site... registered my details... put my mobile number as contact number... on the last page it said something along the lines of
"we will phone you in 5 minutes and you will need to enter your 4 digit code below... "
at the bottom it also said something like
"if you do not recieve a call in 5 minutes just click on OK to continue"
i waited 10 minutes... got no call so clicked ok and gathered my account was activated...
i deposited 20 and started to play....
after 5 long hours i got to 200 and decided to cashout...
i got to the cahsout page and was told i could not cashout from my account..
then i checked my email and read an email from them that contained the line...
"We need to speak with you to validate your account. You will be able to
cashout/deposit funds once your account is validated."
so already they are in the wrong because if i needed to validate my account before i could deposit... then how was i able to deposit 20 without my account being validated?
i then phoned then off my mobile number i registered with and to be completely honest i was just in pure shock with what they said to me...
the 1st guy said something along the lines of "you can deposit on your account as much as you like.. but you just cant cashout your winnings"
i demanded i wanted to cashout and he said he will put me through to their credit department and told me the guy there would ask a few identification questions and my account would be validated...
i was put through and he had even less of a clue... i could tell he was reading off a sheet of paper and was not helpful at all... he then told me he would call me back on my number... which 1stly shows no logic because i was on the phone from the number i put down in my account... and secondly when i put the phone down expecting him to call back... either with the mobile number i used in my account or simply by doing a redial on the phone (since the number in my account was the number i called off) i waited about 20 minutes... got no call back whatsoever...
so from this i really did gather i would not be paid my winnings so in about 4 hands of blackjack i maxed out the bets and blew it all deliberately...
again...where would the logic be... if i was 200 up from 20... after 5 hours of hard playing.. then why on earth would i gamble it all away in under 2 minutes if i wanted to cashout and knew i would be paid??
they have really broken the rules and i need advice to reclaim at least my deposit money and the cost of the phonecall (3 a minute on my mobile and the call was about 10 minutes long)
obviously if what they say was true... then i would need my account to be activated before i could deposit/withdrawl at all... but the fact i got no callback and i could deposit 20 gave me the impression that my account was active...
whatever happens...weather i get my deposit back for their lies and misleading information... or not.... just never ever use this casino at all... unless you want the worst customer support ever known... lies... and the fact they will feed you anything so you dont get your money