Question Partycasino.com requesting my apartment rental contract

docentore

Experienced Member
MM
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Mar 13, 2014
Location
Ireland
Hi folks,

I've did huge hit in LoD, almost 2000x on 10 euro bet. Requested withdraw of 20k euro, asked the CS I need to provide any documents.
After week my account was blocked and I was asked to provide ID (which was done before) and utility bill as proof of address.

3 weeks later no reply from them so I have asked for any update and I am being asked to provide Rental agreement. Which is not going to happen, bill should be enough. I am not going to break GPDR laws and exposing my landlord private information.

Any advice?
 
Any idea why they would ask for that? They must have a reason or have found something.

Been playing there for over 3 years now and besides EDD documents, they never asked anything strange/different from what i would expect.
 
Any idea why they would ask for that? They must have a reason or have found something.

Been playing there for over 3 years now and besides EDD documents, they never asked anything strange/different from what i would expect.
No idea, my account is blocked, no reason given why the document was rejected.
Not all casinos like to do withdraw of 20k winnings for 10e deposits I suppose*
 
No idea, my account is blocked, no reason given why the document was rejected.
Not all casinos like to do withdraw of 20k winnings for 10e deposits I suppose*
Its not the 20k that matters for them, trust me.
 
Its not the 20k that matters for them, trust me.
I know, I have sent 2 emails asking whats going on with the provided doc, as there is 0 communication from their side on the matter. and I have made the withdraw request on 21st Feb.

For sure the apartment rental agreement is a bit too much too ask imho and not going to entertain that due to sensibility of info there. Not going to explain myself in front of my landlord because of that.
 
Congratulations on the big win, that's awesome! It sounds like the withdrawal process has been a bit of a hassle though. Unfortunately, sometimes online casinos can be slow and unresponsive when it comes to payouts, but don't give up hope just yet. It's good that you've already provided your ID and utility bill, but if they're asking for a rental agreement and you're not comfortable providing that, you could try reaching out to their customer service again and explaining your concerns. Maybe they can work with you to find an alternative solution or clarify why they need that specific document. Hang in there and don't hesitate to assert your privacy rights!
 
I don't understand how a Rental Agreement can be linked to AML or fraud. The only thing I can think of is a query on the address that you registered under KYC.

How about asking if you can send it with your landlord's details covered? Unless your landlord is the subject of an investigation there is no requirement for his info that I can possibly think of.
 
what will happen if you refuse to send any other doc and ask to close your account? will they pay your balance
My gut feeling says they are on to something and therefore this request. It is a bit uncommon and like OP said, any utility bill should be sufficient. If they are on to something, the balance wont be paid.
 
@docentore Can you delete the landlord's personal info out of the scanned document? If you need someone to do this, please PM me and I can do this for you.
Problem is with the fact, that I am tenant at the place for >11 years with same contract (rolling yearly). I would take me lot of hassle to get it found under the tons of papers and I recon it might be considered as too old.
My gut feeling says they are on to something and therefore this request. It is a bit uncommon and like OP said, any utility bill should be sufficient. If they are on to something, the balance wont be paid.
Well, I have contacted them again asking if it has to be the rental agreement or could it be lets say tax cert for last year or other similar doc, I got reply it can be even utility bill - possible that the upload I did last time over the website did not work properly? Dunno, I'll revert if I know more, I have resubmitted same bill as I dont see reason why the genuine bill would rejected.
 
Well, I have contacted them again asking if it has to be the rental agreement or could it be lets say tax cert for last year or other similar doc, I got reply it can be even utility bill - possible that the upload I did last time over the website did not work properly? Dunno, I'll revert if I know more, I have resubmitted same bill as I dont see reason why the genuine bill would rejected.
Hmmm makes the story even more weird imo, maybe you uploaded a document that seemed fake? Hope it gets sorted! Good luck!
 
Problem is with the fact, that I am tenant at the place for >11 years with same contract (rolling yearly). I would take me lot of hassle to get it found under the tons of papers and I recon it might be considered as too old.

Well, I have contacted them again asking if it has to be the rental agreement or could it be lets say tax cert for last year or other similar doc, I got reply it can be even utility bill - possible that the upload I did last time over the website did not work properly? Dunno, I'll revert if I know more, I have resubmitted same bill as I dont see reason why the genuine bill would rejected.
you can get free rent agreement online just fill it in and send it, is on government web side for free
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Hi folks,

I've did huge hit in LoD, almost 2000x on 10 euro bet. Requested withdraw of 20k euro, asked the CS I need to provide any documents.
After week my account was blocked and I was asked to provide ID (which was done before) and utility bill as proof of address.

3 weeks later no reply from them so I have asked for any update and I am being asked to provide Rental agreement. Which is not going to happen, bill should be enough. I am not going to break GPDR laws and exposing my landlord private information.

Any advice?
Shocking mate good luck.
 

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