Edward D. Wood
Dormant account
- Joined
- Oct 30, 2007
- Location
- europe
Don`t know if this fits in this category.
I played again...yes yes, I know. I quit last week gambling...aaargh..
Anyway...I won..woohoo 2000!!
So I was quit nervous about my money. I decided as withdrawal method "click2pay".
After 2-3 days - my account resp.- my win was still on pending. I called andwrote those people whats the problem. No answer (after a day) so I took the phone and called them.
I hardyl couldn`t understand the girl. So I told her twice to speak a bit louder and slower, cause English isn`t my first language. Well, she wasn`t impressed at all. (and the line was pretty BAD).
The point is.
Why do I had to call the "Palace group" to get the information that they want some scanned documents?
The next thing is...I got a Mail asking if I had send the "depositdeclaration" (don`t know the correct english word for this).
So I decided to chat again....
The point is...and this is what lets me REALLY getting nervous about the whole business.
He said he will pass my request to the operationteam.
My question (which first meant to be funny) was why don`t they check their automatic process. Why didn`t they implement an automatic workflow/process in their paying-procedure?
Customer clisk on withdrawal --> check about needed documents --> not there --> mail to customer with ALL facts --> documents arrived --> check --> paying adviced
His answer...i thought he said...SMART ASS, "brilliant idea"..WHAT????
A group which handles bazillions of dollars are doing such things by hand?
I don`t want to sound as a smart ass, but this is really something that nees improvement.
Money - and we all know, money is something that seperates friends and families quicker than anything else. And further on - instead of machines - WE are making mistakes (on and on)..this would save a lot of trouble. You don`t have to invent anything new - this is businesspractice for a long time.
Ok, just my 2 cents. Just wondering and asking myself how many problems could be avoided with this??
Have a nice day
Greetings
Super
I played again...yes yes, I know. I quit last week gambling...aaargh..
Anyway...I won..woohoo 2000!!
So I was quit nervous about my money. I decided as withdrawal method "click2pay".
After 2-3 days - my account resp.- my win was still on pending. I called andwrote those people whats the problem. No answer (after a day) so I took the phone and called them.
I hardyl couldn`t understand the girl. So I told her twice to speak a bit louder and slower, cause English isn`t my first language. Well, she wasn`t impressed at all. (and the line was pretty BAD).
The point is.
Why do I had to call the "Palace group" to get the information that they want some scanned documents?
The next thing is...I got a Mail asking if I had send the "depositdeclaration" (don`t know the correct english word for this).
So I decided to chat again....
The point is...and this is what lets me REALLY getting nervous about the whole business.
He said he will pass my request to the operationteam.
My question (which first meant to be funny) was why don`t they check their automatic process. Why didn`t they implement an automatic workflow/process in their paying-procedure?
Customer clisk on withdrawal --> check about needed documents --> not there --> mail to customer with ALL facts --> documents arrived --> check --> paying adviced
His answer...i thought he said...SMART ASS, "brilliant idea"..WHAT????
A group which handles bazillions of dollars are doing such things by hand?
I don`t want to sound as a smart ass, but this is really something that nees improvement.
Money - and we all know, money is something that seperates friends and families quicker than anything else. And further on - instead of machines - WE are making mistakes (on and on)..this would save a lot of trouble. You don`t have to invent anything new - this is businesspractice for a long time.
Ok, just my 2 cents. Just wondering and asking myself how many problems could be avoided with this??
Have a nice day
Greetings
Super