Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hi Gang
I'm sharing this in case anyone else is having a similar issue, and to see if it has happened to anyone previously.
I was invited back to play at Piggs Casino last week, and managed to cashout a nice sum on Thursday 17/12 to Neteller.
I sent in my ID and it was all verified, but the 24 pending period finished too late for my withdrawal to be processed on Friday so I had to wait until Monday. Personally I think a 24/7 business should pay cashouts 24/7, but I was happy to wait.
Monday came and went and by Tuesday evening I hadn't received any funds, so I contacted the casino and they told me that 'they tried to send the funds to my Neteller account but it was rejected without any reason given'.
Hmmmm. Very unusual. So I contacted my VIP host at Neteller and they confirmed that no transfer had been attempted by anyone into my account and, therefore, no transfer could have been 'rejected'. I spent quite some time with the VIP rep and they could not locate any such transfer attempt.
So, I went back to the casino and they told me 'we are waiting for feedback from Neteller as to why it was rejected'. I said "OK, well since you still have my funds could you either try sending it again or allow me to withdraw via moneybookers?" The casino said they cannot send my cashout again, nor send it to another method, until they find out the reason why it was rejected.
I said that it made no difference to me what the reason is - I just didn't get the money, so just try and send it again. The casino refused to do so until they heard from Neteller which would be within 24 hours.
So it is now Friday here, more than a week since I cashed out, and I still have no funds.
When I asked them what the holdup is they told me that 'the accounts dept could not get in touch with Neteller to find out the rejection reason'. WTH?? I said "Why doesn't someone call them directly and find out?" , to which they replied "that is the problem - we cannot contact them to resolve the issue".
I'm sorry, but that is a load of cobblers. I called Neteller myself Tuesday and tested it again today - no problem.
Anyway, at the end of the day:
1. They have my funds i.e. they were not successfully sent
2. They will not attempt to send again or allow me to change methods.
The reason why it was rejected should not be holding things up - I understand that they want to know but it makes no difference to me - all I know is that I still don't have any funds after a week.
I really find it very hard to believe that they 'cannot contact' Neteller and that it takes 3+ days and counting to realise that I don't have the funds and re-send it to moneybookers. I also understand they don't want to pay me twice, but if it does happen by some miracle then they have recourse to reverse it (I would send it back anyway but.....trusting players is tough for any casino I guess).
As we all know it is Christmas Eve and if it doesn't get sorted today it will probably be another week, and by then I will be hopping mad.
I've been patient, but a week is ridiculous and there seems to be some form of incompetence (for want of a better word) going on over there is they cannot sort something like this out quickly. I can gaurantee 32Red etc would have sorted it within the hour.
FYI I have contacted the rep 24 hours ago and also asked my Neteller VIP host to contact Palace, so Ive done everything I can - trouble is, I shouldn't have to do the running around for them.
Merry Christmas y'all!
I'm sharing this in case anyone else is having a similar issue, and to see if it has happened to anyone previously.
I was invited back to play at Piggs Casino last week, and managed to cashout a nice sum on Thursday 17/12 to Neteller.
I sent in my ID and it was all verified, but the 24 pending period finished too late for my withdrawal to be processed on Friday so I had to wait until Monday. Personally I think a 24/7 business should pay cashouts 24/7, but I was happy to wait.
Monday came and went and by Tuesday evening I hadn't received any funds, so I contacted the casino and they told me that 'they tried to send the funds to my Neteller account but it was rejected without any reason given'.
Hmmmm. Very unusual. So I contacted my VIP host at Neteller and they confirmed that no transfer had been attempted by anyone into my account and, therefore, no transfer could have been 'rejected'. I spent quite some time with the VIP rep and they could not locate any such transfer attempt.
So, I went back to the casino and they told me 'we are waiting for feedback from Neteller as to why it was rejected'. I said "OK, well since you still have my funds could you either try sending it again or allow me to withdraw via moneybookers?" The casino said they cannot send my cashout again, nor send it to another method, until they find out the reason why it was rejected.
I said that it made no difference to me what the reason is - I just didn't get the money, so just try and send it again. The casino refused to do so until they heard from Neteller which would be within 24 hours.
So it is now Friday here, more than a week since I cashed out, and I still have no funds.
When I asked them what the holdup is they told me that 'the accounts dept could not get in touch with Neteller to find out the rejection reason'. WTH?? I said "Why doesn't someone call them directly and find out?" , to which they replied "that is the problem - we cannot contact them to resolve the issue".
I'm sorry, but that is a load of cobblers. I called Neteller myself Tuesday and tested it again today - no problem.
Anyway, at the end of the day:
1. They have my funds i.e. they were not successfully sent
2. They will not attempt to send again or allow me to change methods.
The reason why it was rejected should not be holding things up - I understand that they want to know but it makes no difference to me - all I know is that I still don't have any funds after a week.
I really find it very hard to believe that they 'cannot contact' Neteller and that it takes 3+ days and counting to realise that I don't have the funds and re-send it to moneybookers. I also understand they don't want to pay me twice, but if it does happen by some miracle then they have recourse to reverse it (I would send it back anyway but.....trusting players is tough for any casino I guess).
As we all know it is Christmas Eve and if it doesn't get sorted today it will probably be another week, and by then I will be hopping mad.
I've been patient, but a week is ridiculous and there seems to be some form of incompetence (for want of a better word) going on over there is they cannot sort something like this out quickly. I can gaurantee 32Red etc would have sorted it within the hour.
FYI I have contacted the rep 24 hours ago and also asked my Neteller VIP host to contact Palace, so Ive done everything I can - trouble is, I shouldn't have to do the running around for them.
Merry Christmas y'all!
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