Announcement PAB Summary for 2012

[The Dude]

Here is the summary for 2012. The stats are interesting - Max will be following up with an analysis later.
https://www.casinomeister.com/static/pitchabitch/full-year_summary_2012.php

Good work Max

 

[maxd]

Working on that analysis post now, should be up shortly.

 

[maxd]

Ok, it's up: Link Outdated / Removed

Comments are welcome, of course, and if there's any particular numbers analysis desired feel free to ask.

 

[Simmo!]

Ok, it's up: Link Outdated / Removed

Comments are welcome, of course, and if there's any particular numbers analysis desired feel free to ask.

Excellent summing up and a good read Max.

PS. Would be interested to know how the number of fraudulent player complaints compares to previous years?

 

[maxd]

PS. Would be interested to know how the number of fraudulent player complaints compares to previous years?

Good question. Short answer is that a slightly higher number of the actionable cases were classed as "fraudster" this year as compared to last:

• 2012: 8%
• 2011: 7%
• 2010: 6%
• 2009: 11.5%
• 2008: 10%

TBH I think there's a good 2-3% variance in those numbers for any given year due to fluctuations in the Terms, my diligence in fighting the cases, and forum shenanigans that spill over into the ongoing PABs. As to that last point, if someone is outed as a fraudster on the forums -- PAB BS, multiple-accounts, etc -- then their PAB case typically gets flagged accordingly. It's my impression that there was a little more of that this past year.

 

[maxd]

I think there's a good 2-3% variance in those numbers ....

I should say that statistics is not my strong point and the terminology often eludes me. What I mean is that this year's number, and the years before for that matter, are +/- at least 2 percentage points. So it would be something like 6-10% for this year, 5-9% last year, etc. Yes, a wide margin of error. It's the nature of the beast I'm afraid.

 

[jetset]

Many thanks for your report and analysis, Max - it makes interesting reading, especially in conjunction with the KGC dispute stats published earlier in the week - the combination helps give a wider appreciation overall of the disputes scenario.

 

[maxd]

... the combination helps give a wider appreciation overall of the disputes scenario.

If you have the time I'd love to hear your observations, should you care to share them. If not I understand perfectly, no problem.

 

[The Dude]

One thing I'd like to add is that the PAB report includes only those complaints that have been submitted via the PAB service. It does not include the complaints being posted in the forum - the traffic in the forum has significantly increased from last year. A drop in PABs could mean that casino reps are more attentive and jump on the resolution train as soon as the complaint pops up in the forum.