1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Announcement PAB Summary for 2012

Discussion in 'Forum Suggestions, Announcements, & Feedback' started by Casinomeister, Jan 31, 2013.

    Jan 31, 2013
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    12 people like this.
  2. Feb 1, 2013
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Working on that analysis post now, should be up shortly.
     
    3 people like this.
  4. Feb 1, 2013
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    6 people like this.
  6. Feb 1, 2013
  7. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Excellent summing up and a good read Max. :thumbsup:

    PS. Would be interested to know how the number of fraudulent player complaints compares to previous years?
     
    1 person likes this.
  8. Feb 2, 2013
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Good question. Short answer is that a slightly higher number of the actionable cases were classed as "fraudster" this year as compared to last:
    • 2012: 8%
    • 2011: 7%
    • 2010: 6%
    • 2009: 11.5%
    • 2008: 10%

    TBH I think there's a good 2-3% variance in those numbers for any given year due to fluctuations in the Terms, my diligence in fighting the cases, and forum shenanigans that spill over into the ongoing PABs. As to that last point, if someone is outed as a fraudster on the forums -- PAB BS, multiple-accounts, etc -- then their PAB case typically gets flagged accordingly. It's my impression that there was a little more of that this past year.
     
  10. Feb 2, 2013
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I should say that statistics is not my strong point and the terminology often eludes me. What I mean is that this year's number, and the years before for that matter, are +/- at least 2 percentage points. So it would be something like 6-10% for this year, 5-9% last year, etc. Yes, a wide margin of error. It's the nature of the beast I'm afraid.
     
  12. Feb 2, 2013
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Many thanks for your report and analysis, Max - it makes interesting reading, especially in conjunction with the KGC dispute stats published earlier in the week - the combination helps give a wider appreciation overall of the disputes scenario.
     
    1 person likes this.
  14. Feb 2, 2013
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    If you have the time I'd love to hear your observations, should you care to share them. If not I understand perfectly, no problem.
     
  16. Feb 2, 2013
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    One thing I'd like to add is that the PAB report includes only those complaints that have been submitted via the PAB service. It does not include the complaints being posted in the forum - the traffic in the forum has significantly increased from last year. A drop in PABs could mean that casino reps are more attentive and jump on the resolution train as soon as the complaint pops up in the forum.
     
    5 people like this.

Share This Page