dean290000
Dormant account
- Joined
- Sep 2, 2008
- Location
- Triad, NC
I put $125 in online Vegas Casino yesterday and received $125 bonus which I didnt want (my bad for not contacting up front). I have my account to $550 and they will not let me cash out even part of it. I was trynig to cash out $200 to gain a little profit after their BS 15 dollar check fee.
I called because the amount I had to gamble was not going down. They informed me that it only counts in slots.
I freely admit I only play maybe once every 6 months and have been using a different casino that gives the OPTION of using the bonus.
So I have to wager something like 2,400 in slots in order to cash out . I had contacted tech support and they were rude and now suspended my accout.
I just tried contacting customer support again but they said the security team was not there and try to calling back in an hour. I sent an email stating that I think this is crap that they did not post this on the FAQ and did not make it clear. I stated I would ike my account reopened and that they need to treat their customers well and be clear about their crap rules especially that only SLOTS count as wagering money.
I will let you know the end result. If nothing happens, I will dispute the charge with my credit card but i feel ripped off. They can keep the $125 bonus money. I even asked that as an option and they told me they would allow me to cash out at $125 minus the $15 check fee. I have 550 (or 400 minus their bonus).
I feel that ONLINEVEGAS.COM is just a rip off and I know it has a fairly decent reputation but their customer support is horrible and to lock the account is nothing more than stealing money right out of my hands.
Dean
I called because the amount I had to gamble was not going down. They informed me that it only counts in slots.
I freely admit I only play maybe once every 6 months and have been using a different casino that gives the OPTION of using the bonus.
So I have to wager something like 2,400 in slots in order to cash out . I had contacted tech support and they were rude and now suspended my accout.
I just tried contacting customer support again but they said the security team was not there and try to calling back in an hour. I sent an email stating that I think this is crap that they did not post this on the FAQ and did not make it clear. I stated I would ike my account reopened and that they need to treat their customers well and be clear about their crap rules especially that only SLOTS count as wagering money.
I will let you know the end result. If nothing happens, I will dispute the charge with my credit card but i feel ripped off. They can keep the $125 bonus money. I even asked that as an option and they told me they would allow me to cash out at $125 minus the $15 check fee. I have 550 (or 400 minus their bonus).
I feel that ONLINEVEGAS.COM is just a rip off and I know it has a fairly decent reputation but their customer support is horrible and to lock the account is nothing more than stealing money right out of my hands.
Dean