colincaster
Dormant account
- Joined
- Mar 7, 2003
Funny that you should mention these guys.
I got a promotional e-mail just 6/10 (entitled "An Offer You Can't Refuse"), asking for a $150 deposit now, with a $200 bonus to be credited 6/16. So I did it, lost $125, and decided to wait until Monday for the bonus.
In the meantime I get a Father's Day promotional e-mail. I e-mail CS and ask if I'm eligible for both that one on top of the "Offer You Can't Refuse" bonus. Sort of unusual to have two promotions running at the same time. No response. Sent the e-mail Friday, didn't hear a thing.
Monday rolls around, and I never receive my "Offer You Can't Refuse" bonus. I e-mail them, and then finally (Tuesday) I get this:
"Our administration system has declined your bonus request. This maybe due to various reasons, possibly because of previous activity in
the gaming industry. This may also be due to some gaming practices that have been found to be abusive."
My three deposits at this place total $2150; my single withdrawals was for $2000. I've played nothing but 4-line video poker.
I respect their right to withhold bonus offers from me, but after they sucker me in to lose my money?? Sounds like their game is this: 1) make outstanding promotional offers (that their players "can't refuse"); 2) collect the deposits and winnings; 3) refuse to honor the bonuses after the fact. No wonder they can afford such great bonuses.
Great customer service? NO
In it for the long haul? NO
Should pay me my bonus? YES
I will update the board on any progress with the carnies.
Sorry -- this thread should have stayed on the Complaints page.
CC
I got a promotional e-mail just 6/10 (entitled "An Offer You Can't Refuse"), asking for a $150 deposit now, with a $200 bonus to be credited 6/16. So I did it, lost $125, and decided to wait until Monday for the bonus.
In the meantime I get a Father's Day promotional e-mail. I e-mail CS and ask if I'm eligible for both that one on top of the "Offer You Can't Refuse" bonus. Sort of unusual to have two promotions running at the same time. No response. Sent the e-mail Friday, didn't hear a thing.
Monday rolls around, and I never receive my "Offer You Can't Refuse" bonus. I e-mail them, and then finally (Tuesday) I get this:
"Our administration system has declined your bonus request. This maybe due to various reasons, possibly because of previous activity in
the gaming industry. This may also be due to some gaming practices that have been found to be abusive."
My three deposits at this place total $2150; my single withdrawals was for $2000. I've played nothing but 4-line video poker.
I respect their right to withhold bonus offers from me, but after they sucker me in to lose my money?? Sounds like their game is this: 1) make outstanding promotional offers (that their players "can't refuse"); 2) collect the deposits and winnings; 3) refuse to honor the bonuses after the fact. No wonder they can afford such great bonuses.
Great customer service? NO
In it for the long haul? NO
Should pay me my bonus? YES
I will update the board on any progress with the carnies.
Sorry -- this thread should have stayed on the Complaints page.
CC