Oh goody! My online casino account got robbed... 😎

[Reelsoffun]

My understanding is theyve just added a card and withdrew straight to new card.

Which you can do if all your current closed loops are clear which is maybe what happened?

I have two methods on VS once they are all clear there would be nothing stopping me adding a new card and withdrawing to it, but this was the same for other accounts not just VS. I did it on sky and paddy before.

For the average user i would expect the closed loop to be rarely complete as you need to be in a net profit on your deposits to be in that position. So in theory it was a rare ish position maybe dunno.

But hasnt this been addressed by mr wild and methods put in place to reduce this issue, I think we been told as much as we're going to be about what happened, not sure there is any more value in banging on about it over and over?

 

[lukey141]

Well something is really off because my Mr Vegas account seems to have been hacked this evening too.

Just tried to log in and it said my account was deactivated. I've got an email from their support -

Dear player,

We are contacting you with regards to the security of your Mr Vegas account.

After investigation, we have detected a potential unauthorised access on your account.

A withdrawal has been requested to a bank account ending **8561. If it belongs to you, please provide verification of it.

Then goes on to say how I can get back to my account.

Needless to say that's not my bank account and I've not made any withdrawal request.

I'm thankful they seem to have caught it. I hope the balance is still there (I won their 500 euro added thing yesterday so I actually had £240 in the balance). But I am very concerned how someone has gained access.

I use a unique google 16 character password with special characters. I've not fallen for any sort of scam and only ever visit the site directly through my bookmark so how someone has managed to get the password and log in is very alarming.

 

[lukey141]

To further my last post.

Run malwarebytes on both my laptops and nothing on either. AI suggested I got caught out in some sort of cookie hijack but Mr Vegas asks for my password each time I log in and I hadn't been on today so there wouldn't have been an active cookie to steal. Ultimately it's concluded the most likely thing is something on Mr Vegas end. Will report back if/when I hear back from them.

So far still waiting for a human to respond so I can get back onto my account and see if all my money is even there still...

 

[Playford7]

To further my last post.

Run malwarebytes on both my laptops and nothing on either. AI suggested I got caught out in some sort of cookie hijack but Mr Vegas asks for my password each time I log in and I hadn't been on today so there wouldn't have been an active cookie to steal. Ultimately it's concluded the most likely thing is something on Mr Vegas end. Will report back if/when I hear back from them.

So far still waiting for a human to respond so I can get back onto my account and see if all my money is even there still...

That’s concerning.
Clear the issues are with videoslots and mr vegas as we ain’t had any similar reports on here to my knowledge.

Hopefully your cash ain’t gone to some Nigerian prince..

 

[SYPlayer95]

That’s concerning.
Clear the issues are with videoslots and mr vegas as we ain’t had any similar reports on here to my knowledge.

Hopefully your cash ain’t gone to some Nigerian prince..

It's @L&L-Jan getting 900k together for his fine.

Jokes aside, hope this is resolved in a timely manner for @lukey141

I am glad that I no longer have an account with either VS or MV, as the amount of times I had balances greater than £1k was very often.

 

[lukey141]

Well I have been able to get back onto my account now.

The entire balance is still there and I've now withdrawn most to my own account for safety.

On the one hand I'm pleased with how it was handled and ultimately the systems they have in place worked to prevent the money being taken though I'm still unsure how this could have happened to begin with.

They said this -

The account has been reopened with additional security measures, kindly note we are unable to discuss internal procedures externally but rest assured this matter has been handled with priority and efficiency to prevent repeat occurrences.


So looks like I will never know how it happened or if it was something I did or something on their end. I don't normally leave balances of more than £50 on an account but it just so happened that I'd won a tournament that paid out at like 3am and the initial withdrawal (account breach?) was around 9am before I had woken up. They've not actually removed the bank account that was used. I can't see the full thing obviously but I can see a bunch of the numbers - Nationwide - **528561

Don't suppose that's enough numbers to know the account completely? Not for myself but if I reported that number to nationwide or somewhere as the account belonging to a hacker.

 

[CongoGB]

The fact that you use a unique password is a real concern... You can kind of shrug it off slightly if hacked users had been using a common password that could've potentially been leaked on the dark web from another site, but this? Not good at all.

 

[lukey141]

Yeah no every single password I use is a unique generated 16 character one. No guessable passwords, repeats or similar passwords that could be figured out.

If they got in via my password they'd have needed to get the exact one but as I haven't entered the password anywhere and the anti virus says my computers are clear I don't see how that could have happened. I'm not very up on hacking so maybe someone else has a better idea of possible ways to acquire it but I don't see what I could have done that leaked it.

 

[Avernite]

Yeah no every single password I use is a unique generated 16 character one. No guessable passwords, repeats or similar passwords that could be figured out.

If they got in via my password they'd have needed to get the exact one but as I haven't entered the password anywhere and the anti virus says my computers are clear I don't see how that could have happened. I'm not very up on hacking so maybe someone else has a better idea of possible ways to acquire it but I don't see what I could have done that leaked it.

Other breaches are possible. For example, your device could be breached and used to access a password manager in some instances. Smartphones in particular are weak to these exploits AFAIK.

The main thing is that they locked the account down and contacted you. This signifies an increase in security, and hopefully they'll be able to reinstate your balance.

With that said, I'll be keeping a lower balance on there when I resume play at MV later this month... Zero issues with them yet.

 

[lukey141]

Well I don't use my phone to go on Mr Vegas and if they got into my password manager I'm not sure how they only got into Mr Vegas and not any other site (like Video Slots even). And as I understand it my password manager is locked behind an authenticator app so they'd need the physical device to get past that? Or my actual computer which I know no one has been on.

 

[sufferinsilence]

If any GC wants to make more rules and regulations I'd say they look at casinos and bookies implementing 2FA on login/deposit (usually covered by bank or webwallet)/withdrawal rather than locking down the player even more.

I know 2FA is a bit of a pain in the ass but at least you're aware if there are any breach attempts.

 

[Team.Videoslots]

Hi @lukey141 ,

Firstly, we apologise for not responding to your earlier posts and for the concern this situation has caused. We understand how unsettling it must have been to discover an unfamiliar withdrawal request and find that access to your account had been restricted.

We would like to reassure you that, when the withdrawal was flagged for review, we contacted you promptly to confirm whether the payment method belonged to you. Once you confirmed that it was not yours, the withdrawal was declined and the funds were not paid out through that transaction. Your legitimate withdrawal was subsequently approved, and we are pleased to hear that you were able to regain access to your account and that your balance remained intact.

Following our review, your account was reopened with additional security measures in place. While we understand that you would like to know exactly how the attempted access occurred, we are unable to share internal security procedures or investigation details. However, protecting our customers’ accounts and funds is a priority, and we take reports of potential unauthorised access very seriously.

As an additional precaution, we recommend enabling two-factor authentication (2FA) and ensuring that your account password remains private. Mr Vegas will never ask you to disclose your account password. We would also encourage you to avoid sharing banking details or other sensitive financial information on public forums, even partially obscured details, as this can create additional security risks.

We appreciate you acknowledging the measures taken to protect your funds, and we are sorry for the worry and inconvenience caused. If you have any further questions or concerns, our Customer Support team is available via live chat or email at [email protected], where we can assist you securely.

Kind regards,
Team Videoslots

 

[Webzcas]

This is very concerning and is becoming more often of late, at least according to the posts made on here by our members.

Kudos on VS stopping the withdrawal though.

 

[itsme123]

This is very concerning and is becoming more often of late, at least according to the posts made on here by our members.

Kudos on VS stopping the withdrawal though.

What would be more worrying is that we only hear when it happens to a member here , how often is it happening “out in the wild” that’s going to get brushed under the carpet…

 

[Webzcas]

What would be more worrying is that we only hear when it happens to a member here , how often is it happening “out in the wild” that’s going to get brushed under the carpet…

Another reason why being a member of the Casinomeister Forum is of a benefit to players

 

[lukey141]

What would be more worrying is that we only hear when it happens to a member here , how often is it happening “out in the wild” that’s going to get brushed under the carpet…

To be fair this was carried out over email. I merely posted the story here after their initial email.

Had I not been here I'd have had the exact same outcome so I'd like to think at least for Video Slots and Co similar issues for random users would have the same positive outcome as me.

 

[Reelsoffun]

Yes, it is a worrying trend, but in this case it seems to have been handled perfectly by VS, Mr Vegas, showing that the extra security measures put in place are working, and that can only be a good thing.

 

[PMKFRUITPRO]

I think the real crime here is having an active Mr Vegas account!!

RTP bandits ahoy.

 

[Avernite]

I think the real crime here is having an active Mr Vegas account!!

RTP bandits ahoy.

Can't be that bad surely. Very few outfits do max RTP these days.

I'm actually dreading to see what the new NZ licensing does to RTPs

 

[PMKFRUITPRO]

Least they’re not wasting all the extra income off the back of garbage RTP by running dreadful tv adverts.

We can get to see them even more soon when the next darts tournament starts as well.