- Joined
- Jun 3, 2013
- Location
- Dún Dealgan
Right,I have held my horses for a few days but after the 4th chat with Club World I am done.
I am waiting for a Skrill withdrawal since December 27th.
Ok no problem as my account was not yet fully verified.
Got the phone verification done as they require this.
Sent in my ID, utility bill and screenshot of Skrill for deposits done to them.
2 days later!!! (Is that how long KYC procedure should take?) I get an e-mail that I need to send in some vague form where the ask my name and address details again, duh already gave them to you's and also my proof of address and identity have been provided.
I do not own a printer (no space in the house) so how the hell am I ever gonna provide this form to them.
A form that is pretty much useless i.m.h.o.
Also my bill had to be a posted bill,I have all my bills via e-billing (we live in 2016 FFS)!
So all I can provide is bills in PDF format.
I have sent them 3 with full details on it.
Yet as of today no response, no e-mail, no call and when I go into chat they keep rambling about this account verification form.
Well I tell you this, everyone here is raving about them and Karolina is a very nice person to deal with.
But would I have known their KYC procedure is such a painstaking endeavour, I would have never deposited a dime.
Now I have a nice 200 dollar sitting there and they just not pay me.
Even at Inetbet my first withdrawals were processed before KYC was complete, something that goes for more online casino's.
Something that doesn't seem to apply to Club World Casino's.
The chat representatives were very nice and curtious and I don't blame them!
But this kind of KYC procedure is utterly bullcrap.
I am sorry to say but if I ever get my account verified and my won monies have been paid I will not go back here as a depositing customer.
Sorry for the rant but I feel very very dissapointed right now.
MOD: Might have needed to open this thread in casino complaints - non bonus related so if needed please move to the correct section.
Thanks.
I am waiting for a Skrill withdrawal since December 27th.
Ok no problem as my account was not yet fully verified.
Got the phone verification done as they require this.
Sent in my ID, utility bill and screenshot of Skrill for deposits done to them.
2 days later!!! (Is that how long KYC procedure should take?) I get an e-mail that I need to send in some vague form where the ask my name and address details again, duh already gave them to you's and also my proof of address and identity have been provided.
I do not own a printer (no space in the house) so how the hell am I ever gonna provide this form to them.
A form that is pretty much useless i.m.h.o.
Also my bill had to be a posted bill,I have all my bills via e-billing (we live in 2016 FFS)!
So all I can provide is bills in PDF format.
I have sent them 3 with full details on it.
Yet as of today no response, no e-mail, no call and when I go into chat they keep rambling about this account verification form.
Well I tell you this, everyone here is raving about them and Karolina is a very nice person to deal with.
But would I have known their KYC procedure is such a painstaking endeavour, I would have never deposited a dime.
Now I have a nice 200 dollar sitting there and they just not pay me.
Even at Inetbet my first withdrawals were processed before KYC was complete, something that goes for more online casino's.
Something that doesn't seem to apply to Club World Casino's.
The chat representatives were very nice and curtious and I don't blame them!
But this kind of KYC procedure is utterly bullcrap.
I am sorry to say but if I ever get my account verified and my won monies have been paid I will not go back here as a depositing customer.
Sorry for the rant but I feel very very dissapointed right now.
MOD: Might have needed to open this thread in casino complaints - non bonus related so if needed please move to the correct section.
Thanks.
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