Good on ya Deanna. I really do wish that Karolina could help me with my problem at LuckyRed.
But every time I try to get a different outcome I get shot down.Below is a copy of a chat with LR's CS today.
Transcript of your chat
Transcript of your chatActions Add to contacts 7:14 PM To: Show this message... From: (
[email protected])
Sent: Fri 7/08/16 7:14 PM
To: (@hotmail.com)
The following is a transcript of your chat session.
General Info
Chat start time Jul 8, 2016 6:57:13 PM EST
Chat end time Jul 8, 2016 7:14:49 PM EST
Duration (actual chatting time) 00:17:36
Operator
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'him'
him: Hello, how are you today?
me: Hey
him: Hi
me: I'm good and you mate?
him: all good thanks ,
him: you are welcome to cancel you withdrawal if thats what you want to do
him: and play in the casino
me: well see it is a chip win and the max is 150.00 so I need to be able to use the other option's?
me: cardpay is gone or of no use to me
him: Im not following
him: to withdraw from the casino you need to have $200 or more of winnings
him: cardpay will be coming back but we are not sure exactly when
him: you are welcome to wait for this to come back
me: ok I will try again. Yes the win I have is a chip win meaning I can not cash out over 150.00
him: that's right
him: it has a max cash out
me: but I thought this new chip that I just got is for $30.00 and if I could combine the 2 and do a playthru then I may be able to use the wire transfer and not have to wait anymore for cardpay?
him: I dont see a new chip for $30
me: I have been waiting for 2 months now?
me: I just got it in the mail
him: you've not redeemed it yet is that right?
me: code =
him: i dont think that will work for you as you are unable to claim any bonus's while you have a pending withdrawal
him: I will try it for you if you would like
me: well see Iam getting the high hard on this thing.
him: its not ideal , i understand and appreciate that
me: I cant cash out and I cant use the free chip?
me: please do I have nothing to lose.
him: afraid i cant add it
him: the only other option i can think of would be to deposit and play and if you win over $200 (combined with what you already have) then you can cash out
me: well why can I deposit and not use a perfectly good $30.00?
him: the only other option is to wait for the card withdrawal to come back
me: and lose the chip.
him: because bonus's are restricted while a pending withdrawal is in place
him: the chip can be claimed up til 31st July
me: hahaha this is a truly bad joke.
him: sorry D
me: yes but No one knows when or if cardpay will be back
him: our management are in talks with the card pay company
me: let me ask this can I user the chip at another casino>?
him: its across all RTG casinos not just us
me: I know that
him: I will try another casino for you ,
him: which casino are you thinking of
me: can I use it another CWG site?
him: i will check but which one
me: well I play at Alladdins Gold and Manhatten and High Noon
him: same username
me: Manhatten
mel: oh boy I dont remember I think it is shewoff
me: nono
me: try
him: its not bringing anything up
him: let me search on your email
him: I am sorry it appears to only be a code for Aladdin's casino
me: try
him: Sorry Lucky Red
me: ok then lets dom them
him: the code will only work within lucky red
me: hahaha I give up?
him: I am happy to pass your account over to promotions team to see if they can do anything for you
me: ok sure
him: but as its the weekend they dont work they will be back in the office Monday
me: yes easy money?
me: ok mate thanks
him: sorry i couldnt help you further
me: no worries
him: thanks for your patience
me: lotsa those's
So as you can see I just can't get a break I may as well just forget about the $150.00.
But that is not my nature I will have wasted time and money and time and more money to get a way out of this hole? So I will wait and lose the $30.00 free chip. That I can turn into a fair win if given the chance.Oh well the saga continue's. Peace Out! Out Of The Mist! shewoff