New Rival - Vegassky

[Marie2473]

dont give it all back. Wht not just deposit 25 dollars or so from your neteller or moneybookers account.. problem solved =)

 

[Fleur-De-Lis]

Got Mb funds, ended up cashin' $1100

 

[Pinababy69]

I haven't been paid yet, but it won't be 48 hrs until sometime this afternoon. Does anyone know if Rivals process their cashouts at a certain time of the day?

While 48 hrs is acceptable, it's not good enough for me personally. Had I cashed out anywhere else that I play, I would have had my money yesterday. If they can't do it in 24 hrs, I don't play there. Anyway, hopefully it will show up today sometime.

 

[Pinababy69]

I decided to ask live chat, just to see what they say. Very polite, very nice...but five days (possibly) is totally unacceptable, to me. This reminds me why I no longer play at Rival. Especially considering the email I received after withdrawing said "within two business days".

Albert: Welcome to VegasSkyCasino Live Support. How may I assist you?

you: Hi there, I cashed out on Monday from Vegas Sky casino. My username is Pinababy69. Could you tell me if this will get done today? Hi Albert, and thanks.

Albert: One moment please.

you: Sure thing, I wasn't sure if the Rivals processed at a certain time each day.

Albert: Your patience is appreciated. I will be with you shortly.

you: np Albert, thx

Albert: Thank you for holding.

you: np

Albert: Your transaction being processing. Please note that withdrawals usually takes 2 to 5 business days.

you: up to 5 business days? My God, why so long?

Albert: That's current processing time frame for withdrawals.

you: I learned about your casino on Casinomeister, and there were two people who did the n/d bonus, cashed out on Saturday, and were paid on Monday, to QuickTender and Neteller respectively

you: That's the only reason I made the requisite $25 deposit

you: Anyway Albert, thanks for your time, I appreciate it

Albert: It is a verification deposit to verify account and customers authenticity.

you: No, I realize that, had no problem with making the deposit

you: It's the five business days I have a problem with

you: I don't play where I don't get paid in under 24 hrs...but..you are not the one who sets policy, I realize that

you: again, thanks for the info Albert

you: You have a great day

Albert: You are very welcome.

you: Bye for now

 

[hokiepoker]

Waiting the obligatory hour between Rival Binuses...

I just played a $14 bonus at Myan Fortune with nothing good for a result...

Hoping to do better on this one...

 

[Pinababy69]

Dear Ms. xxxxxxxx,

Your Vegas Sky Casino username is Pinababy69.

Vegas Sky Casino would like to inform you that your most recent withdrawal has been paid to your preferred payment method.

We look forward to seeing you again soon! Don't forget about our promotions! If you require assistance please contact the Support Team.

Promotion eligibility at discretion of casino management.

Warmest Regards,

Casino Manager


I just checked my MB account, and the money is indeed there. Thank you.

Now let's hope that Chuchu also gets paid with no problems.

 

[Fleur-De-Lis]

Glad to hear you were paid!

I requested cashout on 12th, heard nothing for two days so I assumed it is being processed. Next came request for ID docs + utility bill. Sent this. Another day passed. Next they emailed asking for front&back scan of my visa card... No problem whatsoever, though I am mildly annoyed at this stage. Why not ask for ALL docs they might need AT ONCE? Scanner is in the office, and I am already home till Monday - meaning it will be more than a week altogether to get moneybookers payment

 

[Pinababy69]

Glad to hear you were paid!

I requested cashout on 12th, heard nothing for two days so I assumed it is being processed. Next came request for ID docs + utility bill. Sent this. Another day passed. Next they emailed asking for front&back scan of my visa card... No problem whatsoever, though I am mildly annoyed at this stage. Why not ask for ALL docs they might need AT ONCE? Scanner is in the office, and I am already home till Monday - meaning it will be more than a week altogether to get moneybookers payment

Totally unacceptable Fleur. These guys need to get their act together. Other places can pay instantly, or within 12-24 hours. There is just NO excuse for this, none.

 

[chuchu59]

I am in the same boat as Fleur. They asked for security docs although I deposited by ecocard and said that I was treated like this because I was bonus-banned from several Rivals. Ha! There are several Rivals where I made many deposits without bonuses. Furthermore, I have been verified at 2 Rivals at least so what the heck is the 'fraud' thing. If it's not fraud why are they security docs and what has granting of bonuses to do with it. I was told I played the WRs to only 101% for this ND bonus and red flags were raised. I reached the max permissible withdrawal just as I met WRs so that's the bloody reason.

They have just written back and told me my docs were accepted. Shouldnt I be paid right away. I deposited $50 of my own money and lost it so this casino is only out of pocket by $100. I am sick and tired of waiting and they'd better not resort to stalling tactics like they are doing to Fleur right now.

 

[chuchu59]

Okay, just got paid. Fleur, hope you get your money soon.

 

[RobWin]

Glad to hear you guys finally got paid ok...you had me kinda nervous there for a sec about this new casino...

 

[Fleur-De-Lis]

Okay, just got paid. Fleur, hope you get your money soon.

Hope so, too
I deposited $50 by visa card, met WR, and was requested to make a minimum deposit of $25 by moneybookers... since they do not pay back to visa cards.
Requested total cashout of $1325 on 12-Nov, got email saying that my docs are approved... but no money as of yet. Will keep you informed

 

[george_ro]

I also made a withdrawl on 12 November , sent them documents after 2 days as they asked , and still no answer

 

[andyhinckley]

same here.. made withdraw request on the 7th nov. after depositing 25 from MB account..

just been onto live chat.. they never reiceved my faxback docs via email i sent on 12th nov.!! asked me to send from another email account!?! why should i?

Any way sent them to support just now not faxback email

 

[chuchu59]

Andy,

If support still claims they havent received your docs, I would suggest you send them to RobRival the Rivals' rep here.

 

[andyhinckley]

Andy,

If support still claims they havent received your docs, I would suggest you send them to RobRival the Rivals' rep here.

ty chuchu i sent email to support...

Dear andrew,

We have received and verified the documents you sent. Thank you very much for your cooperation.

one hour later this!! from support

We would like you to know that we have still not received any emails from you with any documents attached to them.

Perhaps you can try sending them from a different address, where you can more easily attach documents/pictures to the email.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Don
Vegas Sky Customer Service

WTF!!

at least let me have my 25 back ffs!! Xmas on way... then no work for 2 months let me spoil my daughter

 

[chuchu59]

Andrew,

Dont worry. The bottom line is that they do pay although their support is a bit out of sorts at the moment. I already got paid the second time yesterday after having initial problems with them over the security docs.

 

[Pinababy69]

Howdy Andy, as Chuchu said, I'm positive you will get paid, but their support leaves much to be desired right now, as does their payment processing.

Please PM RobRival, and make him aware of these contradictory emails, and have him verify receipt, and get you paid!!

Here's his contact info my friend. Sorry things are not going well, hope it looks up for you.

https://www.casinomeister.com/forums/members/

 

[andyhinckley]

Dear Andrew ,

We have received your security documents and they have been forwarded to the ones concerned with reviewing them.
You should get an update by email regarding the status within 24 to 48 hours.


If you have any questions, please don't hesitate to contact us again.

Sincerely,
Vegas Sky Customer Service

then this an hour later

Dear andrew,

We have received and verified the documents you sent. Thank you very much for your cooperation.

Regards,
Vegas Sky Security Department

wake up at noon to 2 emails from "don" and "tyrone!

Dear Andrew ,

We would like you to know that we have still not received any emails from you with any documents attached to them.

Perhaps you can try sending them from a different address, where you can more easily attach documents/pictures to the email.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,

Vegas Sky Customer Service

going work soon see what i have when i get home tonight

 

[Fleur-De-Lis]

I contacted Live Help today about my withdrawal (requested on 12th, all docs approved). Was given weird and vague responses like I asked plainly and simply "when am I going to get paid?" And the rep answered smth like "All players who did not violate bonus rules are entitled to payment".
WTF?!...

 

[george_ro]

finally I got paid ... and I had a pleasant surprize too

I sae you guys said that the 38$ will be deducted , but in my case seems it was not

I stopped at 100$ , made a 33$ deposit , played 7 $ , then made a withdrawl of 126$ ... I was expecting to recieve 88$ , but I got the whole 126$

 

[Fleur-De-Lis]

Congrats, george_ro
So I am the last person remaining unpaid...

 

[Pinababy69]

Congrats, george_ro
So I am the last person remaining unpaid...

Fleur, did you try PM'ing RobRival? He may be able to at least find out what's going on with your cashout.

I can't say that I was too fond of support's reply to your query, and you should have been paid by now.

 

[Fleur-De-Lis]

Thanks, Pina...

Yet another live chat session, I am getting really annoyed. Moneybookers payments are instant, for God's sake, so whay do they need another 5 days AFTER all docs approved?!

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 23seconds. An operator will be with you shortly.
You are now chatting with 'Michelle'
Michelle: Welcome to Live Chat. How may I help you?
fleur-de-lis: Hello. I'd like to know if there's any news or updates on my withdrawal. It is full week since initiated
Michelle: May I have your Login name and email address please?
fleur-de-lis: fleur-de-lis / [email protected]
Michelle: One moment please.
Michelle: I see here that your documents have been accepted on 2008-11-15. Your withdrawal starts processing once your documents have been approved. Withdrawals take 2 - 5 business days to process.
fleur-de-lis: Another rep told me that Monday was business day number 3, and by Wednesday I must be paid no matter what
fleur-de-lis: ?
fleur-de-lis: So what is the status now?
Michelle: I'm sorry but I do not see that mentioned in the old chat records. Please note that we don't process withdrawals on weekends ( Saturday & Sunday )
fleur-de-lis: So what is the status of my payment on this very moment?
Michelle: Your withdrawal is currently processing.
fleur-de-lis: Nice, so you say it can't take longer than 5 b.days starting count with 15-Nov. Is it true?
Michelle: It might take more than 5 business day if we have delays which is not the case at this time.
fleur-de-lis: Trust me - I have no intention of wastin' your or my time. I just need to know when I get my money. I'd done everything you requested from MY side. It is naturally I am worried and concerned, 'cause I see no cooperation from yours...
fleur-de-lis: So. You confirm that I MUST be paid in full by Friday this week. Correct?
Michelle: I'm sorry but we do not give an specific date on when your winnings will be processed.
fleur-de-lis: Lovely. Thanks, and have a nice day

 

[chuchu59]

finally I got paid ... and I had a pleasant surprize too

I sae you guys said that the 38$ will be deducted , but in my case seems it was not

I stopped at 100$ , made a 33$ deposit , played 7 $ , then made a withdrawl of 126$ ... I was expecting to recieve 88$ , but I got the whole 126$

It would seem the the cashier version overrides the one on their website. I also got paid without deduction of $38.

Fleur, fyi my docs were approved on 7 Nov (Friday) and I got my money in my ecocard account on the 10th (Monday). Ecocard and MB are similar so if your docs were approved on the 12th you should have gotten your money on the 14th. Well, over here it's already the afternoon of the 19th. If anyone from Vegassky is reading this, i urge you to be quick as you have not had the best of introductions.

 

[Fleur-De-Lis]

Thanks again, Chuchu. I requested cashout on 12th, sent ID docs on 13th, and got email they are approved. Next day they asked for credit card scan, sent as well, so now they say approval date is 15th.

P.S. I sent PM to RobRival. Surely more than a week for otherwise *instant* MB payment is too long?

 

[Pinababy69]

Fleur, did you get paid yet? Tomorrow is the 21st, I would certainly hope you will have received it by then, if not already.

 

[Fleur-De-Lis]

Finally! Paid in full as on today. Only 9 days for MB
Nothing to complain, really, since money arrived. But I guess it'd be looong time, if ever, before I play there again

 

[chuchu59]

Glad you got paid Fleur.

Actually, this is exactly where the problem lies. This ND bonus is the biggest among Rivals and it is obvious that they want to attract returning customers. However, the security docs and such are most likely to deter players from returning as this has been a hassle for them. On the other hand, those who took the bonus in the hope of a 'hit and run' can easily provide the docs and probably wont mind receiving their winnings a trifle later. So this has been bad marketing on the casino's side and I hope the oncoming casinos can learn from this experience.

 

[andyhinckley]

got paid friday.. 177..

so not a sticky

 

[BingoT]

Just wanted to say I got paid also.
But I have the little one still in the works.

ID Amount Method Status Date
488xxxxx 25.00 QuickTender PROCESSING Nov 20, 07:43:45 PM
484xxxxx 152.00 QuickTender COMPLETE Nov 20, 02:59:03 PM

20-11-2008 17:32:21 Payout From xxx QT Pantasia USD 152.00 USD

 

[Jasminebed]

I took the $38ND bonus, and had a couple of nice hits on ScaryRich 2. Completed the wagering requirements, and had over $180 when I cashed out. Now I realize that they will remove the amount over $152. I made my required deposit via Moneybookers, and requested cashout to same. There is a 24hr period where I may reverse, and cashier said payment within 48hrs. Willl keep you posted.

 

[Jasminebed]

Security documents request

Hi. I got a request for security documents. They want government ID with my address, which I do not have. I emailed them that I have two pieces of government ID with photo, and that I could provide more than one piece of mail, ie Bank Statement AND Utility bill. Also there is a form to be printed, filled out and signed as well, which you have to scroll down a way to see in the email

I deposited via moneybookers, so I do hope that this is acceptable to them.

 

[chuchu59]

Jasmine,

From what I read the docs should be enough. How is it possible that there would be an ID card with address stated on it? I supplied the same docs as you did to them and these were approved within hours but as that was on a Friday they paid the next Monday.

Moneybookers shouldnt be a problem for withdrawing too.

 

[Jasminebed]

A driver's license has your address. I went back to their website to review the terms and conditions, and it says "Withdrawals from free bonus promotions of $50 to $150 are only processed when a copy of a utility bill is received, matching the address registered on your Vegas Sky Casino account."

I'll see how fast they get back to me. I contacted livechat to ask about the timeframe, and they said 2-5 business days. I asked what about subsequent withdrawals, the same. That's a long time to moneybookers.

 

[chuchu59]

Ah, so it's different in Canada. In Hong Kong, a driver's licence has the driver's name and what category of vehicle he is licensed to drive stated on it. No address though. I guess that in Hong Kong, the mobility rate is just too high. I have moved 2 times in the past 18 months.

 

[BingoT]

I am so glad I don't have to send that stuff to them.
All they wanted from me was to deposit something from my QT acct to show them proof that it was me.
All money is in the bank now.

 

[Jasminebed]

Identity verification

Hi. Got the following email from VegasSky, so their response time was good:

Dear xxxxxxx xxxxxx,

Following up on your email.

We would like to inform you that we would like a picture of you holding your Ontario Health Card with your photo on it and a copy of your bank statement and or utility bill that is not older then 2 months.

Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,
Nathan
Vegas Sky Customer Service​

Well, another Casino elsewhere made this request of a customer. It's not that difficult to do, I just hope that I can get a satisfactory shot. I'll scan the health card as well, since I doubt they can see much detail from the card in a photograph.

Can someone tell me what information I can blank out on my bank statement? I don't really want them to know all my business.

 

[Jasminebed]

Just a followup. Finally got a photo taken, form printed, and everything scanned and sent it this morning about 10a.m. Money was in my moneybookers account before 5p.m. Much less than the 2-5 business days they said. Very pleased.