New Rival, US accepted

[Iplayslots]

I went back reading my last posts here and suddenly I felt ashamed

It's easy to question someones motive, but it's maybe better doing it in a civil way, especially when it's towards a newbie. Sorry Iplayslots

I still feel like a newbie that just have the wrong colour, but maybe not everyone see me like that anymore

Iplayslots, I will contact the Rep for Red Flush and see if he can tell us if there is any connection.
I don't think it is but you maybe believe it more if someone from the casino say it.

Hopefully we will find out who is behind Sunset Slots also

Hey Tirilej, no sweat man.. alls cool but thanks anyway, very big of you to apologize
i'm happy to know that everyone can work together at finding stuff out. some how my gutt feel is that redflush or la vida will never ever agree to being connected to sunset slots simply becasue of what i initialy found out about MGS and Rival softwares conflicting interest. it could mean disaster to them if their bigger brands MGS found out about a US operation through a dodgy rival or claimed rival software.
anyhow i hope that everything works out and no innocent player gets messed up inbetween or loses money through sunset slots

 

[toobbi]

Hello! I'm new here.

I made a cashout 28.3. and well, I'm still waiting. I've sent all the documents, had 2 phone calls etc. Still nothing after ~3 weeks.


This is how they seem to work with me:

1. They have a strange reason why they can't pay
You give them what they want, that can be a phone call to verify some information (doesn't matter if you've verified it already), documents, etc and:

2. They promise to pay in 1-2 days
so, you wait 1-2 days and:

3. They tell that they have paid already but it takes atleast 3-5 days to transfer
so, you wait 5 days and:

4. You tell them that you haven't got anything, they ask you to send them a bank statement.
so, you send them a bank statement and:

5. They say it takes 1-2 days to investigate what's wrong
so, you wait 1-2 days and:

6. They have some strange reason for all of this. -> go back to 1. step and start all over again.

 

[nepatsfan01]

Hello! I'm new here.

I made a cashout 28.3. and well, I'm still waiting. I've sent all the documents, had 2 phone calls etc. Still nothing after ~3 weeks.


This is how they seem to work with me:

1. They have a strange reason why they can't pay
You give them what they want, that can be a phone call to verify some information (doesn't matter if you've verified it already), documents, etc and:

2. They promise to pay in 1-2 days
so, you wait 1-2 days and:

3. They tell that they have paid already but it takes atleast 3-5 days to transfer
so, you wait 5 days and:

4. You tell them that you haven't got anything, they ask you to send them a bank statement.
so, you send them a bank statement and:

5. They say it takes 1-2 days to investigate what's wrong
so, you wait 1-2 days and:

6. They have some strange reason for all of this. -> go back to 1. step and start all over again.

Yep, that's it exactly! right now Carl from sunset slots is investigating it for me - he said in his most recent email (which to his credit, he is sending emails without any initial email from me) that he is awaiting feedback from the banking processor. I have absolutely no idea what that even means, and what he can exactly find out... but supposedly my money is lost in space. It doesn't matter that I gave the exact info that I have given to dozens of other casinos who have had no issues paying me, but I guess this one is different

Meanwhile, it still says processing in history, they give you 3 different dates that they paid and it's still not making it's way to the bank.

Frustrating for sure!

I sure hope you get paid as well Toobi! You never know, it could happen

 

[Tirilej]

Yep, that's it exactly! right now Carl from sunset slots is investigating it for me - he said in his most recent email (which to his credit, he is sending emails without any initial email from me) that he is awaiting feedback from the banking processor. I have absolutely no idea what that even means, and what he can exactly find out... but supposedly my money is lost in space. It doesn't matter that I gave the exact info that I have given to dozens of other casinos who have had no issues paying me, but I guess this one is different

Meanwhile, it still says processing in history, they give you 3 different dates that they paid and it's still not making it's way to the bank.

Frustrating for sure!

I sure hope you get paid as well Toobi! You never know, it could happen

It sounds like being the guinea pig for this one wasn't so fun?
At least you helped the rest of us to know that this is not a casino you can trust, and I wouldn't recommend anyone to play there.

I do hope both of you will get paid soon

 

[labeled]

It sounds like being the guinea pig for this one wasn't so fun?
At least you helped the rest of us to know that this is not a casino you can trust, and I wouldn't recommend anyone to play there.

I do hope both of you will get paid soon

Agreed. I'm sorry I even started the thread and drew attention to them, to be honest.

 

[Tirilej]

Agreed. I'm sorry I even started the thread and drew attention to them, to be honest.

Don't be sorry. It could have been the best of the best, and you didn't know

Many members in other forums sees it as some kind of sport of digging up new casinos, telling everyone there is a new chips they can try.
They probably think they are doing people a favour when it's actually just the opposite. Then it's those few that tries them out, making deposits, and the casinos turns out to be crooks.
We never know if noone dare to try, but I rather stick with accredited, or if it's a new one, some I trust have assured me it's a good one

 

[nepatsfan01]

It sounds like being the guinea pig for this one wasn't so fun?
At least you helped the rest of us to know that this is not a casino you can trust, and I wouldn't recommend anyone to play there.

I do hope both of you will get paid soon

Definitely not fun at all.... but glad that I could help out

I sent Carl back another email asking about if they could send me a check rather than wait to hear from the processor. I never heard back after that.

*sigh* we shall see I suppose

 

[nepatsfan01]

Agreed. I'm sorry I even started the thread and drew attention to them, to be honest.

Don't be sorry at all - you're not the one that entered my credit card on the cashier page I did that all on my own, lol.

 

[toobbi]

This is very embarrassing. I submitted a PAB few days ago, but... I got the money from Sunset Slots. All of it. Today.

I hope that you all get your winnings!

Btw. How can I cancel PAB?

 

[nepatsfan01]

I woke up to a shocking sight this morning I GOT PAID!

Of course it was a bit off the correct amount ($1005.00 rather than the $1050.00 but I will just assume it is fees on the casino's part and not look a gift horse in the mouth )

During the processing in the first week, I had a bit of a balance left over so I had played that and ended up winning and making a withdrawal of $600 as well. I didn't mention it because I was simply holding out hope for the 1st withdrawal, LOL... and honestly I thought, oh darn, who wins that much and gets paid... it is simply not my luck! Carl, the CS at Sunset, mentioned that the 2nd withdrawal would be processed today... so hopefully, tomorrow I will be even richer

The reason that Carl gave me for the withdrawal not being paid more promptly is that the SWIFT number was entered incorrectly. this is the SWIFT number I gave them no less than 3 times... The withdrawal was processed yesterday again with the proper SWIFT number and hence today, I have a pending deposit into my bank account.

At some point last week I thought I probably wasn't going to get any of it, or at least not for weeks and weeks, so I'm thrilled with the first withdrawal and hopefully Carl will keep his word and process the other withdrawal today which will make me so very happy

 

[nepatsfan01]

This is very embarrassing. I submitted a PAB few days ago, but... I got the money from Sunset Slots. All of it. Today.

I hope that you all get your winnings!

Btw. How can I cancel PAB?

HA, LOL, I was just posting at the same time! I too got my money!! Now we can do a little happy dance together

I think you just message Bryan and cancel it? Or just look under the FAQ's, it may tell you there.

 

[toobbi]

Of course it was a bit off the correct amount ($1005.00 rather than the $1050.00 but I will just assume it is fees on the casino's part and not look a gift horse in the mouth )

They take $45 fees from every wire transfer withdrawal. They took the same amount from me.

Good to hear you got the money!

 

[KasinoKing]

Btw. How can I cancel PAB?

Send an e-mail or PM to maxd - Link Outdated / Removed

Glad to hear you got paid
KK

 

[nepatsfan01]

I'm very glad I got paid at least my 1st withdrawal because it doesn't look like I'm going to get my 2nd withdrawal...

Long story short, I'm in round 2 of the entire thing.

Them - We processed it today?
Me - Then why can I still reverse it?
Them - Wait, no, we're paying you tomorrow
Me - I was told it was yesterday
Them - I just talked to the processor and it was paid just right now
Me - Then why is it STILL able to be reversed?

I even had one of the guys call me last night out of the blue (to ask me if I want a deposit bonus!) and he hung up after he said he would find out the answer for me and then called me back to tell me that it was processed last night - AND - he was crediting my account with $12.00 (odd amount I know). Well not only did the withdrawal not process but he didn't even credit me with the money he promised...

So, here we are again.

But as I got to write an email with all this info, I have noticed that their website is completely down. Every page. Coincidence?? I think not.

I think they closed down shop and I don't have a chance in hell of seeing that money

 

[nepatsfan01]

I know I'm totally dominating this thread, but I need some place to vent with people who actually know what I'm talking about, lol.

Okay, so website is now accessible, so I still have hope.

Just got an email from Carl again saying it will be processed on the 17th or 18th of April.... It's now the 20th of April, so someone else is obviously looking for their money and he just copied the letter.

I have to just get over this... it has become something so much more to me, more than money. It's about the outright lying which has simply never happened to me! I wouldn't say this is the first "fly by night" kind of casino that I played, but overall I certainly don't make it a rule! I have just never had this much problem getting paid... and it's not even the time period, because overall it only took me 2 1/2 weeks to get paid the first withdrawal which by USA standards lately isn't all that bad... it's the lying. The constant "you were paid" "oops, sorry, you'll get paid" "oops, maybe next week" THAT is what really is getting to me. Be truthful! Just say - it'll be next week but when you say it, just mean it. Give me a date and stick to it. That's all I want, lol.

Is that too much to ask??

 

[LOOKAWAY]

I played the free chip at this casino. I won £150 and made £25 deposit to claim.

I wasn't going to post on this thread incase a rep for Sunset slots was watching this thread.

After 9 business days went by I decided to drop them a email to which Carl replied.


Carl here from Sunset Slots Casino. I am the customer relations I will be handling your withdrawal from here.



Please be advised that we escalated your withdrawal enquiry to our processors to confirm the delay. I will provide you with a update once I receive feedback.

If you require assistance please contact our Customer Support Team.

Best regards,

Carl


Ok, I didn't receive a reply from Carl, I did however receive my withdrawal 2 hours later.

 

[nepatsfan01]

I played the free chip at this casino. I won £150 and made £25 deposit to claim.

I wasn't going to post on this thread incase a rep for Sunset slots was watching this thread.

After 9 business days went by I decided to drop them a email to which Carl replied.


Carl here from Sunset Slots Casino. I am the customer relations I will be handling your withdrawal from here.



Please be advised that we escalated your withdrawal enquiry to our processors to confirm the delay. I will provide you with a update once I receive feedback.

If you require assistance please contact our Customer Support Team.

Best regards,

Carl


Ok, I didn't receive a reply from Carl, I did however receive my withdrawal 2 hours later.

I'm glad you got paid - and only 2 hours from writing, that's pretty impressive! I'm on day 13 of withdrawal #2. I emailed Carl Thursday and he said it wouldn't be processed until Tuesday so now that it's practically Tuesday, the withdrawal is still able to be reversed which means they haven't even looked at it. I doubt very much that it will be processed Tuesday but I guess we'll wait and see.

And about the comment about a sunset rep watching this thread - I didn't even think about that! Do they even have a rep??

 

[KasinoKing]

And about the comment about a sunset rep watching this thread - I didn't even think about that! Do they even have a rep??

They might not have an official rep registered as a CasinoMeister member, but he could easily sign up an "anonymous" account see what's going on here.
Mind you, I can't remember what the criteria is for members to view the ATB forum...
Is it on location or number of posts? Anyone know?

KK

 

[Mousey]

re: Sunset Slots. I recommend that players find elsewhere to get their Rival fix if you gotta have one.

Well.... I'm on week two. Not having played much for years, and not having a cashout in 3 years I've forgotten what a royal PITA it is trying to stay on top of a casino dragging its feet on payouts.

Took the free chip. Withdrew the max, $350 on Apr. 29. Received acknowledgment email and was reminded I needed to make a deposit.

Loaded my card and reversed WD on Apr. 30 so I could make the required $25 deposit. Played a bit on it, cashed out $380 same day.

Docs have been sent and received by them, but no one will tell me if they are approved. No communication from their 'security dept' within the promised 48 hours. I have not filled out an authorization form as no one has asked for one, and no one in support will tell me if they need one. LOL WD is still showing as reversible.

Sent them a second email requesting status update this morning. (I prefer email for chasing WD so everything is in writing.)

I think this is going to drag out for a very long time as the only WD method is wire, and being in the US, the really 'fun' part of this slow pay is yet to come.

 

[Nifty29]

I'm sorry to hear that Mousey. I'm also kinda surprised you played there given the stuff in this thread.

One of the biggest problems for US players is that some unscrupulous operators take advantage of the situation by blaming the wire transfer process...which is a load of bull. Other casinos can have a wire in a US bank in 48 hours, so it is obviously possible.

I note that Max stated after his trip to London that he was told that at least one casino deliberately delays cashouts in the hope players will reverse, so it's not much of a stretch to say that others do it also.

Stick to the good guys Mousey. It ain't worth the hassle.

I hope you get your cash very soon

re: Sunset Slots. I recommend that players find elsewhere to get their Rival fix if you gotta have one.

Well.... I'm on week two. Not having played much for years, and not having a cashout in 3 years I've forgotten what a royal PITA it is trying to stay on top of a casino dragging its feet on payouts.

Took the free chip. Withdrew the max, $350 on Apr. 29. Received acknowledgment email and was reminded I needed to make a deposit.

Loaded my card and reversed WD on Apr. 30 so I could make the required $25 deposit. Played a bit on it, cashed out $380 same day.

Docs have been sent and received by them, but no one will tell me if they are approved. No communication from their 'security dept' within the promised 48 hours. I have not filled out an authorization form as no one has asked for one, and no one in support will tell me if they need one. LOL WD is still showing as reversible.

Sent them a second email requesting status update this morning. (I prefer email for chasing WD so everything is in writing.)

I think this is going to drag out for a very long time as the only WD method is wire, and being in the US, the really 'fun' part of this slow pay is yet to come.

 

[Mousey]

I'm sorry to hear that Mousey. I'm also kinda surprised you played there given the stuff in this thread.

One of the biggest problems for US players is that some unscrupulous operators take advantage of the situation by blaming the wire transfer process...which is a load of bull. Other casinos can have a wire in a US bank in 48 hours, so it is obviously possible.

I note that Max stated after his trip to London that he was told that at least one casino deliberately delays cashouts in the hope players will reverse, so it's not much of a stretch to say that others do it also.

Stick to the good guys Mousey. It ain't worth the hassle.

I hope you get your cash very soon

Thank you. Believe me, I'm kicking myself up one side and down the other.

Considering I've been suffering from an extreme case of CHS the few times I've played (RTGs) in the last year or so, it didn't even cross my mind that I'd actually win!

I can't even download the old Bonne Chance Rivals where I had/have an account to freeplay, so I thought, WTH... and now this mess. Lesson (re) learned.

Cashout and deposit hassles are the main reasons I quit online in the first place. Boo on me....

 

[reda]

well i am thankful for this thread. thanks to the thread starter here. i was thinking aobut depoisiting at this rivaL and now i will not install the casino. imo if this casino had treated me like it has others i would feel like it was my duty to report these issues. its only fair to the loyal players who just want to play and not have a hassle with cashouts. so any imput like this post is appreciated. at least by me anyway.

 

[Mousey]

**heavy sigh**

Anyone able to help me here? Received this from Sunset Slots today...

“Full Address” of you Bank in order to finalize the pending withdrawal request on your account.



All you need to do is contact the Holding Branch of your Bank and they can supply you with the requested information.

Which freaking bank? My local bank? I gave them that. The 'middle bank' - no idea what it's called -- it's the one my statements are sent from ... gave them a P.o. Box for that. Then there's the 'parent' bank where the swift code goes to... somewhere in New York... gave them that. So... wtf do they need??

 

[Statistician]

You can use any local branch address. The information is only a formality and is not really needed to transmit a wire. Good luck on getting paid. I have little hope.

 

[rjb]

I still have not recieved my withdrawl from sunset slots and it has been 7 weeks now

 

[Statistician]

Rogue

I still have not recieved my withdrawl from sunset slots and it has been 7 weeks now

Yes, this definitely looks to be a rogue casino. I was originally promised a payment day 5 days after my cashout was approved. That came and went. I emailed support and they said I would have the money last Friday at the latest. Last Friday came and went, then I sent another email expressing my frustration. I was PROMISED a third time the money would be transferred to my account by today. It is now 5 pm and I've recieved nothing.

Besides PAB, what else can be done to get our money back?

Thanks.

 

[Statistician]

BS

Here the third promise I received from Carl at Sunset slots:

From: "[email protected]" <[email protected]>
Sent: Tuesday, May 15, 2012 2:11 PM
Subject: RE: Withdrawal at Sunset Slots

Hi there XXXXX, Sorry for not getting back to you sooner. Regarding your withdrawal, we are currently experiencing a delay with all our wire payments. We have submitted your withdrawal for payment the usually time frame to receive your winning take up to 3-5 business days. I regret the advise you that the withdrawal will take longer to be received than expected to. I have been in regular contact with the them and confirmed that your withdrawal will be received in the future. Please allow till end of the week, we are confident that you will receive your withdrawal by then. XXXXXXXX, I sincerely apologize for the this delay. We assure you that will receive your winnings. Thank you once again for your continued patience. If you require assistance please contact our Customer Support Team.

Best regards,Carl

I don't believe them.

 

[Tirilej]

I honestly think both of you will get your money, and even if it will take til the end of this year, don't reverse it. It's sad since it's a new casino trying to start up. They won't last long if they don't get things in order quickly.

 

[nepatsfan01]

I know I'm not giving up on my withdrawal - I don't care how long it takes, I have never had a casino not pay me and this will not be the first

I honestly think both of you will get your money, and even if it will take til the end of this year, don't reverse it. It's sad since it's a new casino trying to start up. They won't last long if they don't get things in order quickly.

 

[Mousey]

I know I'm not giving up on my withdrawal - I don't care how long it takes, I have never had a casino not pay me and this will not be the first

Same here. *heels dug in and hands on hips*

 

[nepatsfan01]

Has anyone here that is waiting gotten paid yet?? I think I already know the answer, but I'm just curious

 

[nepatsfan01]

HOLY CRAP!!!!

I. Was. Paid.

Scott from Sunset called me today actually and told me that it was processed yesterday and of course since this is the FOURTH time I was told it was processed and I was paid, I sure as heck didn't believe him.

Then I came home and just for kicks checked my bank account and there it was!!!

Woooohooooo!!! Hopefully the rest of you get your money soon too!!

 

[rjb]

I was told on sunday that they resent my withdrawl and i should recieve in 3 to 5 business days.Tomorow will be the 5th business day and nothing yet so far

 

[Nifty29]

HOLY CRAP!!!!

I. Was. Paid.

Scott from Sunset called me today actually and told me that it was processed yesterday and of course since this is the FOURTH time I was told it was processed and I was paid, I sure as heck didn't believe him.

Then I came home and just for kicks checked my bank account and there it was!!!

Woooohooooo!!! Hopefully the rest of you get your money soon too!!

I don't understand what all the excitement is about. A casino paid what they owed after a 6 week wait.

It should be a "I eventually got paid. Avoid this casino like the plague" post. The way it stand almost seems like they did something wonderful.

 

[nepatsfan01]

Listen - sure it should have been "I eventually got paid" but really, when you are resigned to not getting paid ever, it comes out as a "Wooohooo, I got paid!"

Do I think people should avoid this casino like the plague? ABSOLUTELY!
Do I think if after people read this thread they still deposit, they are absolute idiots? SURE DO!

But am I excited that I got paid? Heck yeah.

Seriously, I had just made the decision to give up hope. I wasn't going away necessarily, but I wasn't counting on the money like I would be if it were a reputable casino. So, yeah, I was excited.

You don't need to rain on my parade dude, lol

I don't understand what all the excitement is about. A casino paid what they owed after a 6 week wait.

It should be a "I eventually got paid. Avoid this casino like the plague" post. The way it stand almost seems like they did something wonderful.

 

[Mousey]

re: Sunset Slots. I recommend that players find elsewhere to get their Rival fix if you gotta have one.

Well.... I'm on week two. Not having played much for years, and not having a cashout in 3 years I've forgotten what a royal PITA it is trying to stay on top of a casino dragging its feet on payouts.

Took the free chip. Withdrew the max, $350 on Apr. 29. Received acknowledgment email and was reminded I needed to make a deposit.

Loaded my card and reversed WD on Apr. 30 so I could make the required $25 deposit. Played a bit on it, cashed out $380 same day.

Docs have been sent and received by them, but no one will tell me if they are approved. No communication from their 'security dept' within the promised 48 hours. I have not filled out an authorization form as no one has asked for one, and no one in support will tell me if they need one. LOL WD is still showing as reversible.

Sent them a second email requesting status update this morning. (I prefer email for chasing WD so everything is in writing.)

I think this is going to drag out for a very long time as the only WD method is wire, and being in the US, the really 'fun' part of this slow pay is yet to come.

3 months and counting.....

Honest to goodness... are there no decent Rivals out there anymore??? I know Sloto... but I don't think I made an account there before they closed to new USA sign ups. Rival could give RTG a run for their money if their casinos would act like reputable businesses rather than fly-by-night shysters. Sheesh....

 

[Statistician]

Sunset is a joke

Yes, this sunset slots is a joke. Stay far, far away.

I had to send them daily emails for about a month until I finally saw a deposit -- and even then, only after opening a bank account at a non-BOA.

 

[rjb]

Mousey I have been waiting over 4 months for a withdrawl from Casino Royal Club and about 2 months from Win Big21 casino.All my docs were approved the first week or so on both.Every day they both say you will get paid in 3 or 4 days or ASAP.Both of the withdrawls are still reversibleI did have a withdrawl from Sunset slots a while back that took around 2 and a half months but i finnaly got it.I hope you get yours soon.

 

[BMWSTACK]

You don't need to rain on my parade dude, lol

Dont worry about it , he's very critical of everyone and everything. I understand your excitement and I am sure a majority of people can figure out the message of your post. It doesnt take a rocket scientist to figure out they are a problem. This thread has pages of negativity. Glad you finally got paid, Go Pats.

 

[The Dude]

Dont worry about it , he's very critical of everyone and everything...

Please keep personal comments like this out of the thread. Please use either PMs or other forms of communication to discuss personal matters. Thank you.

 

[andyharris]

Withdrawal to player

Hi Mousey,

We would like to resolve your withdrawal issue, however we are finding this difficult without the correct banking information. Support and Finance has made every effort to finalize your payment and have made 2 attempts to pay your withdrawal. The first on the 22nd of May and the second on the 18th of June both these transactions came back after around 3 weeks as rejected due to invalid banking details.

To date we have still not received alternative banking information and withdrawal is still pending at the casino. Once we receive the correct banking information we will release a third wire for payment. Unfortunately we cannot repeatedly present incorrect banking information to the processor as we have already absorbed the cost of the second wire.

Please double check your details with your bank and forward them to us for payment.

Best regards,

Andy

 

[Mousey]

Hi Mousey,

We would like to resolve your withdrawal issue, however we are finding this difficult without the correct banking information. Support and Finance has made every effort to finalize your payment and have made 2 attempts to pay your withdrawal. The first on the 22nd of May and the second on the 18th of June both these transactions came back after around 3 weeks as rejected due to invalid banking details.

To date we have still not received alternative banking information and withdrawal is still pending at the casino. Once we receive the correct banking information we will release a third wire for payment. Unfortunately we cannot repeatedly present incorrect banking information to the processor as we have already absorbed the cost of the second wire.

Please double check your details with your bank and forward them to us for payment.

Best regards,

Andy

I beg your pardon, but updated banking info has been emailed to support, initially on July5th and two more times since. I have just received a WT from another Rival casino using this same info (in fact I copy/pasted the info into July5th emails to both casinos). And, as a USA player, I cannot double/triple/quadruple check the info with my bank without raising all sorts of attention. The most recent info sent IS CORRECT. The only banking details that changed (during this long drawn out mess) is the SWIFT code. All else remains as it was prior to the new SWIFT code.

When I get home from work, I will yet again, check the info and forward to your support.

I do thank you for addressing this issue, Andy. Please contact Casinomeister to be added to the I_Gaming Rep roster if you wish to help other players.

 

[The Dude]

Hi Mousey,

We would like to resolve your withdrawal issue, however we are finding this difficult without the correct banking information. Support and Finance has made every effort to finalize your payment and have made 2 attempts to pay your withdrawal. The first on the 22nd of May and the second on the 18th of June both these transactions came back after around 3 weeks as rejected due to invalid banking details.

To date we have still not received alternative banking information and withdrawal is still pending at the casino. Once we receive the correct banking information we will release a third wire for payment. Unfortunately we cannot repeatedly present incorrect banking information to the processor as we have already absorbed the cost of the second wire.

Please double check your details with your bank and forward them to us for payment.

Best regards,

Andy

Before posting as a casino rep, please change your email address so I can ensure you have the authority to speak on the casino's behalf. For all we know, you are just another bloke with a yahoo.com email address. You can do this in your settings:
Link Outdated / Removed

You also need to list the properties you represent as well. Thank you.

 

[Mousey]

Hi Mousey,

We would like to resolve your withdrawal issue, however we are finding this difficult without the correct banking information. Support and Finance has made every effort to finalize your payment and have made 2 attempts to pay your withdrawal. The first on the 22nd of May and the second on the 18th of June both these transactions came back after around 3 weeks as rejected due to invalid banking details.

To date we have still not received alternative banking information and withdrawal is still pending at the casino. Once we receive the correct banking information we will release a third wire for payment. Unfortunately we cannot repeatedly present incorrect banking information to the processor as we have already absorbed the cost of the second wire.

Please double check your details with your bank and forward them to us for payment.

Best regards,

Andy

Andy -- Just a note to let you know that I have sent yet another email to Sunset Slots support email address with the correct banking information. I would appreciate it if someone in your support team would let me know that the info was received and read by replying to that email.

 

[Mousey]

I have been paid by Sunset Slots. It showed up in my account this morning. (3.5 months since I first hit the cash out button.) I will say, that at least their CS would usually reply to emails, though since July 5 until Andy showed up (7 Aug.) in the forum they didn't seem to read my emails which included updated SWIFT. Or perhaps their processor .... never mind... It's all water under the bridge and I'm done.

I repeat my plea to Rival operators: Run a good, honest, tight ship.

Pay promptly without stalling, find alternative ways (other than only wire transfer with the fat $45 fee) to pay to USA players, keep a well trained, friendly staff, the word will get out and about on the 'net, and players -- especially USA players -- will come in droves.

IMHO .... As things stand now... there are no Rival brand casinos that take new USA players that I can recommend. Those of you who signed up with Sloto's Rivals pre-USA ban... stick with them. There's nothing else out there right now and that makes me sad.

 

[nepatsfan01]

That's awesome you finally got paid - I'm thrilled to hear it!!

I agree - they don't get how if just one Rival casino ran a good casino, the way it should be run, US players would be there in droves and they would make a ton more money and actually be able to stay in business. Why don't they get this??

I'm just glad you got paid! I actually got an email from one of the Sunset slots reps the other day asking me why I haven't been back and although normally I would just ignore it and send it to junk, I felt I needed to reply to at least say (and in all caps - I was mad, lol) "you didn't pay me for 6 weeks, several people are still waiting after months and I know you are giving the same bogus excuses about processing problems" And I went on and on and on. No reply ever, lol... not that I wanted one, I just want off that damn list. I keep sending it to junk but somehow it keeps getting through.

I really miss Rival - I love their software and I love their games, but man, do I hate the people that run these fly by night casinos.

Anyhow - congrats on your payment!

I have been paid by Sunset Slots. It showed up in my account this morning. (3.5 months since I first hit the cash out button.) I will say, that at least their CS would usually reply to emails, though since July 5 until Andy showed up (7 Aug.) in the forum they didn't seem to read my emails which included updated SWIFT. Or perhaps their processor .... never mind... It's all water under the bridge and I'm done.

I repeat my plea to Rival operators: Run a good, honest, tight ship.

Pay promptly without stalling, find alternative ways (other than only wire transfer with the fat $45 fee) to pay to USA players, keep a well trained, friendly staff, the word will get out and about on the 'net, and players -- especially USA players -- will come in droves.

IMHO .... As things stand now... there are no Rival brand casinos that take new USA players that I can recommend. Those of you who signed up with Sloto's Rivals pre-USA ban... stick with them. There's nothing else out there right now and that makes me sad.

 

[universal4]

Sorry to dig up a thread that is kinda old, but figured the disclaimer would help slightly.

With so few Rivals available to us players, I read through this one extensivley while researching Sunset Slots.

I made note of the slow pays that a few players spoke of starting in the spring.

Does anyone know if they are still taking 6 weeks, and in one case over 3 months to pay, or has this improved?

The reason I ask is that marketing is currently aggresively recruiting affiliates, so I am interested in whether improvements have been made and how the community generally feels about them.

 

[Tirilej]

To be honest, I havn't heard or read anything about them for a while. People maybe don't play there because of their not so good reputation, so to get players they need to have an aggressiv marketing

When they started up they were sending out mails directly to players without any affiliates. I believe I know where they got those emails from, but that kind of list maybe is easy to buy everywhere.

They need affiliates to get players. The question is if the players need them?

 

[dreamguardian1]

In agreement on this. Maybe we should create a sticky thread in here of the updated casino listings and rank them
1.) Accepts us. US Players
2.) rank them like we do for all casino's but based upon US standards (payout times, available deposit and withdrawal methods, customer service etc.

I know that casinomeister has the rankings, but sometimes these get buried in threads and a lot easier just to have a sticky thread on here with that info. Unless i am missing it somewhere which is a total possibility

 

[Tirilej]

In agreement on this. Maybe we should create a sticky thread in here of the updated casino listings and rank them
1.) Accepts us. US Players
2.) rank them like we do for all casino's but based upon US standards (payout times, available deposit and withdrawal methods, customer service etc.

I know that casinomeister has the rankings, but sometimes these get buried in threads and a lot easier just to have a sticky thread on here with that info. Unless i am missing it somewhere which is a total possibility

There is no rankings in here for non-accredited casinos, in case they're not in the pit of course.
What casino you surely can trust when it comes to Rivals is Slots Capital, the only accredited Rival.
Especially as a US player you should be really careful.