New Grande Vegas

[RobWin]

Bryan has always said that he always meets with the owners of these casino operations before bringing them on board here as accredited. I have to admit though that this one has certainly had more stumbling blocks to hurdle over than most as it appears. Hopefully things will get in order there soon.

 

[Pinababy69]

Wow, I just caught up on this thread and it doesn't look like a whole lot has changed since the first post over a month ago. I would never even consider playing at a casino with this many problems. I'm not saying they're bad, and maybe this is just teething problems....but I seriously think that Bryan needs to take another look at their accreditation here, at least while these problems still exist. This is not the type of stuff you expect from an accredited casino IMO.

 

[Melanie]

I've PM Melanie twice about the comps awarded for my play but haven't heard a thing from her.

The comps are there but you can't use them. The rep who I spoke with doesn't even know what they're worth or how fast you accumulate them

Hi Gloria460,

I have seen your PMs, yesterday was a public holiday here and remember we are in a completely different timezone GMT+2. We are still working together with RTG on finalising the comp points system. The points will work as follows:
$10 = 1 comp point
100 comp points = $1 free bonus money
I will let everyone know what the story is behind the accumulation of comp points prior to it being set up in the cashier.

 

[Melanie]

Wow, I just caught up on this thread and it doesn't look like a whole lot has changed since the first post over a month ago. I would never even consider playing at a casino with this many problems. I'm not saying they're bad, and maybe this is just teething problems....but I seriously think that Bryan needs to take another look at their accreditation here, at least while these problems still exist. This is not the type of stuff you expect from an accredited casino IMO.

Hi Pinababy69,

As a new casino on casinomeister Bryan has put us in the Baptism by Fire - Newly Accredited Casinos section. This is for new casinos that may or may not experience teething issues. After 60 days Bryan takes a look at how the casinos on that list are doing and whether or not they deserve to be accredited.

We admit all our faults but we are working real hard to fix them.
Watch this space...

 

[chuchu59]

Hi Gloria460,

I have seen your PMs, yesterday was a public holiday here and remember we are in a completely different timezone GMT+2. We are still working together with RTG on finalising the comp points system. The points will work as follows:
$10 = 1 comp point
100 comp points = $1 free bonus money
I will let everyone know what the story is behind the accumulation of comp points prior to it being set up in the cashier.

Time zones are one thing but it's been more than 2 weeks since I asked when the comps can be converted but your live chat could only say 'soon' with no definite date. I would dearly love to know the story behind this. Is RTG to blame or what? Nevertheless, even the depositing and withdrawal options were implemented unsatisfactorily. That begs the question as to why the haste in launching when everything is still out of sorts.

 

[BigSD]

Melanie can you withdraw to neteller yet? I haven't needed to trouble your cashier with withdrawals yet but I noticed neteller is listed as an option.

 

[Melanie]

Melanie can you withdraw to neteller yet? I haven't needed to trouble your cashier with withdrawals yet but I noticed neteller is listed as an option.

Hi Mycatscalledenr,

You are able to withdraw from Neteller. Interesting name by the way

 

[jas2587]

Time zones are one thing but it's been more than 2 weeks since I asked when the comps can be converted but your live chat could only say 'soon' with no definite date. I would dearly love to know the story behind this. Is RTG to blame or what? Nevertheless, even the depositing and withdrawal options were implemented unsatisfactorily. That begs the question as to why the haste in launching when everything is still out of sorts.

Melanie why did you just jump right on by ChuChu's question?
I don't think he typed just to be typing I think he would like an answer as would others


Cindy

 

[gloria460]

Hi Gloria460,

I have seen your PMs, yesterday was a public holiday here and remember we are in a completely different timezone GMT+2. We are still working together with RTG on finalising the comp points system. The points will work as follows:
$10 = 1 comp point
100 comp points = $1 free bonus money
I will let everyone know what the story is behind the accumulation of comp points prior to it being set up in the cashier.

Melaniie,

I've wagered well over 2k in your casino and you tell me I don't even have a dollar in comp points. I have 48 comp points.

 

[jetset]

Melanie why did you just jump right on by ChuChu's question?
I don't think he typed just to be typing I think he would like an answer as would others


Cindy

I agree - damned rude (or evasive) of the casino rep to visit here, make a post but ignore Chu Chu's perfectly valid question.

 

[Melanie]

I agree - damned rude (or evasive) of the casino rep to visit here, make a post but ignore Chu Chu's perfectly valid question.

Hi Jetset,

Please no jumping to conclusions. Chu Chu's question is very valid. I am here as a rep to help the players as much as i can. I have actually not answered chuchu yet because i have been trying to talk to the right people and see what is going on with everything. Before i posted, i needed to provide the right and relevant information that will benefit him and the rest of the players.

 

[Melanie]

Time zones are one thing but it's been more than 2 weeks since I asked when the comps can be converted but your live chat could only say 'soon' with no definite date. I would dearly love to know the story behind this. Is RTG to blame or what? Nevertheless, even the depositing and withdrawal options were implemented unsatisfactorily. That begs the question as to why the haste in launching when everything is still out of sorts.

Hi Chuchu and everyone concerned,

As you know the comp points have been set up and accumulating. However it was not available in the cashier for players to redeem/convert their comp points. The reason behind this is because we were testing the comp system this side along with RTG. And like for example the withdrawal methots etc, we didn't want it to go out before it was working correctly.

If you do have the right amount of comps you will see 'redeem comps' in the cashier.

 

[Melanie]

Hi Gloria460,

I have seen your PMs, yesterday was a public holiday here and remember we are in a completely different timezone GMT+2. We are still working together with RTG on finalising the comp points system. The points will work as follows:
$10 = 1 comp point
100 comp points = $1 free bonus money
I will let everyone know what the story is behind the accumulation of comp points prior to it being set up in the cashier.

Hi everyone,

A quick change to the comp points. As you can see above in the quote they were:

$10 = 1 comp point
100 comp points = $1 free BONUS money

now:

$10 = 1 comp point
200 points = $1 free REAL money

Any questions, please PM me

 

[jas2587]

Hi everyone,

A quick change to the comp points. As you can see above in the quote they were:

$10 = 1 comp point
100 comp points = $1 free BONUS money

now:

$10 = 1 comp point
200 points = $1 free REAL money

Any questions, please PM me

I for 1 wont be downloading your sites as you all dont even know what the Hell is goin on there
you got people playing an not getting their comp points
you are ignoring some players then say Oh I had to check on the answer when a simple ChuCu I have to check on that an get back with ya

you have been Rude to more then 1 player in this thread an if that is what we have to look forward to from CS if the6y are all just like you I will pass as I am sure alotta others will also
an here in 1 post you change the comp points sumthin smells fishey will they be changed again? probably
Cindy

 

[chuchu59]

Hi everyone,

A quick change to the comp points. As you can see above in the quote they were:

$10 = 1 comp point
100 comp points = $1 free BONUS money

now:

$10 = 1 comp point
200 points = $1 free REAL money

Any questions, please PM me

No PMing. I think this needs to be cleared in the open. Previously it was a conversion of $1000 in wagers to $1 worth in comps (Bonus) but nobody was able to redeem using that conversion. Now suddenly, you are saying we are now having a conversion rate of $2000 in wagers for $1 worth of comps (Real Money). How do you know we didnt like the old conversion rate? You cant just change everything at your own free will after players have played a whole lot. This is tantamount to rogue behavior imo.

 

[jas2587]

No PMing. I think this needs to be cleared in the open. Previously it was a conversion of $1000 in wagers to $1 worth in comps (Bonus) but nobody was able to redeem using that conversion. Now suddenly, you are saying we are now having a conversion rate of $2000 in wagers for $1 worth of comps (Real Money). How do you know we didnt like the old conversion rate? You cant just change everything at your own free will after players have played a whole lot. This is tantamount to rogue behavior imo.

in the majority of her post the last line is PM me like she doesnt want every thing that is going bad appear in writing
IMO she stated the points that way cause we are catchin all kinds off oops at her casino an she dont like it an
she dont like that we are not bowing down to her word

JMO

Cindy

 

[Rebel2k5]

Sure is alot of hate recently.

I've had no problems so far with this casino. I'd still give them time before you all start to hate. It's not like they aren't paying people. Well, I have yet to get paid, but I still have trust in this casino.

 

[CK - Schalk]

in the majority of her post the last line is PM me like she doesnt want every thing that is going bad appear in writing
IMO she stated the points that way cause we are catchin all kinds off oops at her casino an she dont like it an
she dont like that we are not bowing down to her word

JMO

Cindy

A bit dramatic IMO.

New Casino, new staff. If Mel and GV WANTED to screw people, and act all rogue-ish, the last place she would be posting is here at CM. Don't know where you're getting the "bowing down to her word" stuff. She's been courteous and genuine in all her posts as far as I can see.

I'll probably cop some for sticking my neck out (for a competitor even ), but I can tell you that there are a lot of novice / new casino reps that would do anything to AVOID posting on CM because of the abusive / "we want blood" attitude of some of the posters here.

I've been here for ever (under different handles), so I kinda know what to expect.

<Flamesuit ON.>

 

[Pinababy69]

A bit dramatic IMO.

New Casino, new staff. If Mel and GV WANTED to screw people, and act all rogue-ish, the last place she would be posting is here at CM. Don't know where you're getting the "bowing down to her word" stuff. She's been courteous and genuine in all her posts as far as I can see.

I'll probably cop some for sticking my neck out (for a competitor even ), but I can tell you that there are a lot of novice / new casino reps that would do anything to AVOID posting on CM because of the abusive / "we want blood" attitude of some of the posters here.

I've been here for ever (under different handles), so I kinda know what to expect.

<Flamesuit ON.>

Sorry Cindy, but I sort of agree with Schalk. I haven't read every word of every post in this thread, but I don't remember seeing Melanie being rude to anyone. I think you guys are being a bit harsh on her....I know, coming from me, that sounds hypocritical, but it's just an opinion. I just don't think these guys should have been accredited quite so quickly, but if Bryan feels he trusts them, that's his decision. I totally agree that the problems they are having are unacceptable, so we're in agreement there. I just think that maybe Melanie is doing her best, and at least she's HERE, which is more than I can say for some. And don't forget, for some of this stuff (like comp pts), I seriously doubt it's her decision....the casino is more than likely dealing with RTG. Just trying to say don't shoot the messenger is all.

Still friends?

EDITED TO ASK: Schalk, did you used to work for Vegas Partner? I'm pretty sure I remember interacting with you when Antoinette was on holiday? Schalk is an unusual name.

 

[CK - Schalk]

EDITED TO ASK: Schalk, did you used to work for Vegas Partner? I'm pretty sure I remember interacting with you when Antoinette was on holiday? Schalk is an unusual name.

Ooh, you remembered!

Spot on Pina. Some time ago though!

 

[Pinababy69]

Ooh, you remembered!

Spot on Pina. Some time ago though!

LOL.....I did indeed. Ask me what I did years ago, no problem. Don't ask me what I did yesterday, cause I can't remember.

 

[chuchu59]

Sorry Cindy, but I sort of agree with Schalk. I haven't read every word of every post in this thread, but I don't remember seeing Melanie being rude to anyone. I think you guys are being a bit harsh on her....I know, coming from me, that sounds hypocritical, but it's just an opinion. I just don't think these guys should have been accredited quite so quickly, but if Bryan feels he trusts them, that's his decision. I totally agree that the problems they are having are unacceptable, so we're in agreement there. I just think that maybe Melanie is doing her best, and at least she's HERE, which is more than I can say for some. And don't forget, for some of this stuff (like comp pts), I seriously doubt it's her decision....the casino is more than likely dealing with RTG. Just trying to say don't shoot the messenger is all.

Still friends?

EDITED TO ASK: Schalk, did you used to work for Vegas Partner? I'm pretty sure I remember interacting with you when Antoinette was on holiday? Schalk is an unusual name.

Sorry Pina,

By saying that Melanie was rude, I believe Cindy was not referring to what Melanie said but rather her omissions. It would be a simple 'I will look into this' reply but she chose to be silent about it so that is constituted as rudeness.

As for being over-dramatic and hatred for the casino maybe others may not have encountered what I did here. First, there was no withdrawal option by ecocard for me and I had to painfully endure the live chat saying they didnt know although it was then in place a week or so later. Then despite saying that they knew exactly what I wanted in live chat they did not provide me with the play logs I required. Now they have been stalling for several weeks with regard to comps. They dont have a clue which begs the question as to why the haste in launching.

We expect much better from an accredited casino as they are expected to be the cream of the crop. Teething problems. Yes, every new casino has them but there are things that they should have sorted out long ago. If a newbie had decided to play this casino as it was accredited what would he/she think. Not too impressive eh?

While we should not exert too much pressure on casino reps for fear of frightening them away the opposite is equally true. We have to let them know they represent their casinos and so a minimum level of service is compulsory. May I borrow your whip Pina?

 

[Pinababy69]

While we should not exert too much pressure on casino reps for fear of frightening them away the opposite is equally true. We have to let them know they represent their casinos and so a minimum level of service is compulsory. May I borrow your whip Pina?

Seeing as you asked politely.....okay.

I agree with your post Chu, from what I've read...way too many problems here. I just see the rep trying to be active in the thread, and thought she deserved a little slack, that's all. I guess it's baptism by fire for her too eh?

Honestly Melanie, it's a good group of people here....but expectations for accredited casinos run high. Once you get all this worked out, I'm sure you'll be fine. Just keep smiling.

 

[CK - Schalk]

While we should not exert too much pressure on casino reps for fear of frightening them away the opposite is equally true. We have to let them know they represent their casinos and so a minimum level of service is compulsory. May I borrow your whip Pina?

I do agree with this 100%, er.. except maybe the whip part

 

[jas2587]

Sorry Cindy, but I sort of agree with Schalk. I haven't read every word of every post in this thread, but I don't remember seeing Melanie being rude to anyone. I think you guys are being a bit harsh on her....I know, coming from me, that sounds hypocritical, but it's just an opinion. I just don't think these guys should have been accredited quite so quickly, but if Bryan feels he trusts them, that's his decision. I totally agree that the problems they are having are unacceptable, so we're in agreement there. I just think that maybe Melanie is doing her best, and at least she's HERE, which is more than I can say for some. And don't forget, for some of this stuff (like comp pts), I seriously doubt it's her decision....the casino is more than likely dealing with RTG. Just trying to say don't shoot the messenger is all.

Still friends?

EDITED TO ASK: Schalk, did you used to work for Vegas Partner? I'm pretty sure I remember interacting with you when Antoinette was on holiday? Schalk is an unusual name.

yes still friends
I have indeed read the whole thread
who is ChuChu gonna whip

Cindy

 

[Pinababy69]

I do agree with this 100%, er.. except maybe the whip part

Don't knock it til you try it.

yes still friends
I have indeed read the whole thread
who is ChuChu gonna whip

Cindy

Not sure Cindy, I'm thinking maybe Melanie?

Sorry if I may have missed something in the thread.

 

[chuchu59]

Don't knock it til you try it.



Not sure Cindy, I'm thinking maybe Melanie?

Sorry if I may have missed something in the thread.

Nah, I would never use the whip on ladies. During my schooldays, we were always told not to bully others and always pick on someone your own size and I am pretty sure my frame should be much larger than Melanie's.

 

[jetset]

Sorry Pina,

By saying that Melanie was rude, I believe Cindy was not referring to what Melanie said but rather her omissions. It would be a simple 'I will look into this' reply but she chose to be silent about it so that is constituted as rudeness.

As for being over-dramatic and hatred for the casino maybe others may not have encountered what I did here. First, there was no withdrawal option by ecocard for me and I had to painfully endure the live chat saying they didnt know although it was then in place a week or so later. Then despite saying that they knew exactly what I wanted in live chat they did not provide me with the play logs I required. Now they have been stalling for several weeks with regard to comps. They dont have a clue which begs the question as to why the haste in launching.

We expect much better from an accredited casino as they are expected to be the cream of the crop. Teething problems. Yes, every new casino has them but there are things that they should have sorted out long ago. If a newbie had decided to play this casino as it was accredited what would he/she think. Not too impressive eh?

While we should not exert too much pressure on casino reps for fear of frightening them away the opposite is equally true. We have to let them know they represent their casinos and so a minimum level of service is compulsory. May I borrow your whip Pina?

Back on topic here - @ Melanie - noone is jumping to conclusions, it was simply a matter of courtesy.

The points Chu Chu raises above are again valid....and his question about retroactive comp point changes remains on the table.

I quote from Post 165 "How do you know we didnt like the old conversion rate? You cant just change everything at your own free will after players have played a whole lot. This is tantamount to rogue behavior imo."

 

[Melanie]

WOW, a whip. Still trying to get over the sting from these posts
We wanted the comp points to be converted into bonus money, but because this couldn't be set up with RTG, Casino management decided to increase it to 200 points for $1 real money. Just the messenger, i don't make these decisions.
And i apologise to chuchu if i did seem rude, this was not my intention. I know for next time how to handle the situation. As a newbie i am still learning the ropes on the cm forum.

Any questions feel free to post me on this thread, we have nothing to hide

 

[chuchu59]

Okay, no hard feelings and as I said i dont whip ladies.

IMO since you stated that the conversion should be 100 points to $1 it should remain the same whether it's bonus or real money. You can announce a different conversion in advance to cater for future play but should not apply them retroactively. Furthermore, while it isnt your casino's fault that comps cant be converted to real money, this is exactly what you should have clarified before advertising the comps structure in your site.

 

[dcpam39]

I for one will not be playing at New Grande Vegas. Melanie's replies are really not all that important for me, it's more of what the posters say that matter. If this casino has trouble paying in a timely manner, and issuing comps--it's a red flag. In the beginning they had difficulty with the deposit methods--and i may be wrong, but i seem to remember that were able to fix the deposit function pretty quickly--why not everything else--it shouldn't be that hard.
Pam

 

[gloria460]

comp points

My comp points were looked at and converted to real money and I was able to use them chu chu.

They were increased from 48 to 923($4.62) so I do thank Melanie for looking into the problem but seriously grandevegas should look at going back to the old comp system as a lot of wagering is required to get decent comp points.

 

[Copperpot]

Had $80+ to play with, got 2 bonus rounds, never once went above my deposit & the slots just felt so tight. I won't be playing there again.

 

[Melanie]

Okay, no hard feelings and as I said i dont whip ladies.

IMO since you stated that the conversion should be 100 points to $1 it should remain the same whether it's bonus or real money. You can announce a different conversion in advance to cater for future play but should not apply them retroactively. Furthermore, while it isnt your casino's fault that comps cant be converted to real money, this is exactly what you should have clarified before advertising the comps structure in your site.

I understand everyones feeling towards this. I have spoken with the casino manager, what we can do is leave the points at 100 points = $1 real money until the end of this month (30 June 2009). And thereafter it will have to remain 200 points = $1 real money. We obviously cant do anything about players having already redeemed them at 200 points prior to this, but from this exact moment it will be 100 points.

 

[Rebel2k5]

I think the negative reviews are coming too fast. Sure they are having problems with comp points, but they are paying. I got news today that my wire transfer is now complete, so it will be in my bank hopefully by next Friday.

I say give them time. It's nice to have a rep here post as much as she does, even with the hate she is getting.

 

[Rebel2k5]

Another great week at grande vegas

Got my $200 deposit with bonus up to $3,300 after clearning the wagering requirements. I then had a bad streak and got down to $2,300.

I then decided to do one last big bet at red dog and if I lost, I would cash out at $2,050.

Well, let's just say I got lucky!

 

[sashasmom]

THEY DO ACCEPT US PALYERS i JUST PLAYED THERE LOST OF COURSE BUT I AM FROM FLORIDA NO PROBLEM

 

[Rebel2k5]

I keep getting the cards I guess.

I now turned my $200 deposit ($250 bonus) into over $10,000. :notworthy

 

[Rebel2k5]

Hey Melanie, just wanted to say I just saved your site $5,600 by not betting the progressive

 

[Melanie]

Lucky for us

 

[Rebel2k5]

Melanie it's been a week since the first wire was sent, and I still have not got it

 

[Melanie]

Melanie it's been a week since the first wire was sent, and I still have not got it

Hi Rebel2k5,

The wire was sent on the 19th June (afternoon). It would need time to be processed through your bank where they would need to confirm and approve it. So its been 5 and half days, lets wait for Monday and if not by then we'll query it with the bank.

 

[Rebel2k5]

Hi Rebel2k5,

The wire was sent on the 19th June (afternoon). It would need time to be processed through your bank where they would need to confirm and approve it. So its been 5 and half days, lets wait for Monday and if not by then we'll query it with the bank.

Sounds good Melanie.

I also PMd you a question

 

[Rebel2k5]

Melanie, just wanted to say you guys have an awesome support staff

 

[Rebel2k5]

It has now been 10 days since the first wire has been sent, and I still don't have the funds.

I really don't want to PAB in a few days.

But I believe I have been patient enough. When I email their finance team, I never get a response. I can only get ahold of Melanie or their online chat team, who just say they will forward it to the finance team. Which again, I never get an email from or a reply from when I reply saying I have yet to get the funds.

I want to trust this casino still, but after 10 days, it's kind of hard when people are getting theirs from other casinos in 3 days.

 

[Melanie]

It has now been 10 days since the first wire has been sent, and I still don't have the funds.

I really don't want to PAB in a few days.

But I believe I have been patient enough. When I email their finance team, I never get a response. I can only get ahold of Melanie or their online chat team, who just say they will forward it to the finance team. Which again, I never get an email from or a reply from when I reply saying I have yet to get the funds.

I want to trust this casino still, but after 10 days, it's kind of hard when people are getting theirs from other casinos in 3 days.

I have replied to rebel2k5's PMs he sent me about this issue.

 

[AussieDave]

Hi All,

I've just caught the tail end of this withdrawal wire issue but 10 days is unacceptable in my book. Why does it fall back on the player to have to chase this up?

I'm in Australia and can send a wire to the USA in 1 working day. I can receive a wire from Moneybookers in 2 working days.

It never ceases to amaze me that casinos have no issue receiving deposits from all manner of payment methods. But as soon as the reverse comes into play (withdrawal) everything seems to fall into a major sh#t heap

Why is that!

Thankfully there are places like 32Red who have their collective sh#t together 100%

Edit: I would certainly hope that Grande Vegas Casino throws Rebel2k5 a comp for this scr#w up!



Cheers
T

 

[jas2587]

Hi All,

I've just caught the tail end of this withdrawal wire issue but 10 days is unacceptable in my book. Why does it fall back on the player to have to chase this up?

I'm in Australia and can send a wire to the USA in 1 working day. I can receive a wire from Moneybookers in 2 working days.

It never ceases to amaze me that casinos have no issue receiving deposits from all manner of payment methods. But as soon as the reverse comes into play (withdrawal) everything seems to fall into a major sh#t heap

Why is that!

Thankfully there are places like 32Red who have their collective sh#t together 100%

Edit: I would certainly hope that Grande Vegas Casino throws Rebel2k5 a comp for this scr#w up!



Cheers
T

The sad thing is Rebel2k5 was a huge supporter all thru the thread thinkin positive every post they made an the casino goes an does them this way

Melanie you can get more peeps to join if you HAD told the TRUTH to Rebel2k5 instead of stringing your 1 supporter along


Rebel2k5 I am sorry this has happened to you

Cindy

 

[jas2587]

I have replied to rebel2k5's PMs he sent me about this issue.

just another way to hide the truth

you have proven this site cannot be trusted as you killed your 1 supporter

Cindy

 

[Rebel2k5]

Thanks for the support guys.

Maybe it's just because I've won a good amount, but I still trust them.

I'll comment more on this tomorrow, when I should have an official response on what's going on.

The thing that sucks is that I deploy to Iraq in less than a week. So, I have no way of really checking up on this after this Sunday