- Joined
- Mar 2, 2015
- Location
- edinburgh
I normally come on here to complain about casinos.
This time i wish to report good service and hope that this casino gets the full Casinomesiter approval.
It didn't start out great as I won a small amount of money to be told that I self-excluded at Moneygaming a sister site and no winnings are coming my way. I am careful these days with SE and didn't read anything in the terms regarding this.
I sent them a reply stating the terms did not mention the sister site.
They were over helpful after this and also sent my withdrawal through that day and apologied for the situation.
Not only that they came back to me later and gave me a nice sum to spend as an apology.
Which i went on to win more money a tidy sum. They email me asking how I am, that they will expedite the new withdrawal 3 of them. I been blown away by there service.The casino has Konami slots a first I believe for the uk and were not too bad.I liked the IGT slots, to be honest.The service via email is very prompt and proactive and money is good also .
This time i wish to report good service and hope that this casino gets the full Casinomesiter approval.
It didn't start out great as I won a small amount of money to be told that I self-excluded at Moneygaming a sister site and no winnings are coming my way. I am careful these days with SE and didn't read anything in the terms regarding this.
I sent them a reply stating the terms did not mention the sister site.
They were over helpful after this and also sent my withdrawal through that day and apologied for the situation.
Not only that they came back to me later and gave me a nice sum to spend as an apology.
Which i went on to win more money a tidy sum. They email me asking how I am, that they will expedite the new withdrawal 3 of them. I been blown away by there service.The casino has Konami slots a first I believe for the uk and were not too bad.I liked the IGT slots, to be honest.The service via email is very prompt and proactive and money is good also .