When I joined Mummys Gold they gave me a bonus every week. I spent lots. I then had a lucky win and made a withdrawal of about £2000. The bonuses stopped.
I asked TWICE if the withdrawal had affected the bonuses and was told absolutely not.
I asked again yesterday and this is the reply!
Naz: How may I assist you today?
smudge: Still havent had any bonuses for ages now - am I entitled to any as this is getting annoying
Naz: Would you mind waiting while I look into your account?
smudge: no probs
smudge: i used to get loads then they stopped
Please wait while I transfer the chat to 'Carlo '.
You are now chatting with 'Carlo '
smudge: hi
Carlo : Hi there,
Carlo : One moment while we have a look at your account
Carlo : Thank you for holding,
Carlo : I am afraid there are no bonuses available at this time
smudge: why? I used to get them, I have made loads of deposits and now I don't deserve them?
smudge: I have waited to see if they reappear but nothing
smudge: Please can you close this account now as I am now very upset
Carlo : WE understand your frustration however, you are currently up on the casino on withdrawals alone
smudge: Ah so even though you have previously said that my withdrawal had nothing to do with not getting bonuses that was a LIE
smudge: Other operators said that had nothing to do with it but you have just admitted it!
smudge: I Have copied your response and will be taking this further
I want everyone to know how I have been lied to and conned by this casino
I have closed my account and urge you not to play there either
I asked TWICE if the withdrawal had affected the bonuses and was told absolutely not.
I asked again yesterday and this is the reply!
Naz: How may I assist you today?
smudge: Still havent had any bonuses for ages now - am I entitled to any as this is getting annoying
Naz: Would you mind waiting while I look into your account?
smudge: no probs
smudge: i used to get loads then they stopped
Please wait while I transfer the chat to 'Carlo '.
You are now chatting with 'Carlo '
smudge: hi
Carlo : Hi there,
Carlo : One moment while we have a look at your account
Carlo : Thank you for holding,
Carlo : I am afraid there are no bonuses available at this time
smudge: why? I used to get them, I have made loads of deposits and now I don't deserve them?
smudge: I have waited to see if they reappear but nothing
smudge: Please can you close this account now as I am now very upset
Carlo : WE understand your frustration however, you are currently up on the casino on withdrawals alone
smudge: Ah so even though you have previously said that my withdrawal had nothing to do with not getting bonuses that was a LIE
smudge: Other operators said that had nothing to do with it but you have just admitted it!
smudge: I Have copied your response and will be taking this further
I want everyone to know how I have been lied to and conned by this casino
I have closed my account and urge you not to play there either