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Mummys Gold

Discussion in 'Casino Complaints - Bonus Issues' started by smudgedog, Sep 17, 2011.

    Sep 17, 2011
  1. smudgedog

    smudgedog Dormant account

    Occupation:
    nothing
    Location:
    UK
    When I joined Mummys Gold they gave me a bonus every week. I spent lots. I then had a lucky win and made a withdrawal of about £2000. The bonuses stopped.

    I asked TWICE if the withdrawal had affected the bonuses and was told absolutely not.

    I asked again yesterday and this is the reply!

    Naz: How may I assist you today?
    smudge: Still havent had any bonuses for ages now - am I entitled to any as this is getting annoying
    Naz: Would you mind waiting while I look into your account?
    smudge: no probs
    smudge: i used to get loads then they stopped
    Please wait while I transfer the chat to 'Carlo '.
    You are now chatting with 'Carlo '
    smudge: hi
    Carlo : Hi there,
    Carlo : One moment while we have a look at your account
    Carlo : Thank you for holding,
    Carlo : I am afraid there are no bonuses available at this time
    smudge: why? I used to get them, I have made loads of deposits and now I don't deserve them?
    smudge: I have waited to see if they reappear but nothing
    smudge: Please can you close this account now as I am now very upset
    Carlo : WE understand your frustration however, you are currently up on the casino on withdrawals alone
    smudge: Ah so even though you have previously said that my withdrawal had nothing to do with not getting bonuses that was a LIE
    smudge: Other operators said that had nothing to do with it but you have just admitted it!
    smudge: I Have copied your response and will be taking this further

    I want everyone to know how I have been lied to and conned by this casino

    I have closed my account and urge you not to play there either
     
  2. Sep 17, 2011
  3. Repro

    Repro Dormant account PABnononaccred PABnonaccred

    Occupation:
    Financial
    Location:
    Netherlands
    So if i understand correctly you won £2000, got paid without any problems and now you complain about not getting any FREE money (bonusses)?

    On top of that you try to badmouth them by "taking this further"?

    You are pathetic.
     
  4. Sep 17, 2011
  5. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    I think " pathetic " is a bit too strong. It is his first post after all.
    Personally I would expect to be dropped from further bonus's if I managed to win amounts like that but not all casino's will.
    Its not worth getting upset about in my opinion, just go play elsewhere with or without a bonus.
    As for this casino I play there and will continue to do so.
     
  6. Sep 17, 2011
  7. Silencio

    Silencio Dormant account

    Occupation:
    Webmaster
    Location:
    Netherlands
    You may feel bad about this, but really they could have treated you allot worse.
    My guess is when you look back at this in a couple of months you will laugh about it yourself, and hopefully feel a bit ashamed about this message you posted.
     
  8. Sep 18, 2011
  9. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    A casino is not obligated to provide bonuses. It is at their discretion. If your coffee shop gave you a free coffee every Tuesday for being loyal then you only stopped by on Tuesdays that's not going to last long. "Here's your free coffee. Thanks for coming in. See you next Tuesday!" They probably wouldn't be in business very long.

    But... IMO you offer a perfect demonstration of what this business has created for itself by using bonuses as a marketing tool in the first place. The casino is really as much to blame as you for creating this siuation because they offer bonuses to tempt you to deposit. When you take advantage of human greed there can be consequences to deal with.
     
    1 person likes this.
  10. Sep 18, 2011
  11. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    And exactly why is he pathetic? The casino lied to him twice in hope that he would continue to deposit and play.
    The OP has every right to be pissed off and its good to know that some casinos have a hard time when someone wins a relatively small amount.

    If you want to see something pathetic look no further than the closest mirror.
     
  12. Sep 18, 2011
  13. Repro

    Repro Dormant account PABnononaccred PABnonaccred

    Occupation:
    Financial
    Location:
    Netherlands
    Ok maybe i was a bit harsh on the OP, but as you can see it's just a "hit & run". The only reason he posted here was to put the casino in a bad place, not to really discuss it.

    It's just like opening a door to a bar, scream:"You are a bunch of stupid losers for not giving me free beer!!!" and run away.

    BTW i really can do without the "personal attacks" like your last sentence. I was responding to the OP, not you.
     
  14. Sep 18, 2011
  15. luarod

    luarod Experienced Member

    Occupation:
    just living
    Location:
    Madrid
    I agree with Simmo!. Casinos don't have to keep giving you bonuses (free money) and if you want a bonus you can always just go somewhere else to play.

    In the end, you won and withdraw without problems, for me that is success.
     
  16. Sep 18, 2011
  17. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    Agree that I was a bit out of line, sorry for that.

    And the casino deserves the bashing from OP. Its one thing to bonusban a player and I dont have a problem with that (altough for 2k they cant really be taken seriously).
    But what I have a problem with is that the casino lied to OP. Twice. There seems to be a lack of reading comprehension ITT.

    Not that surprising as its the same group that sometimes calls their players to offer bonuses if they reverse their withdrawals (or parts of it).
     

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