- Joined
- Apr 22, 2022
- Location
- Staffordshire
Morning all (4am.here.in UK)
Yesterday, my fat fingers pressed the deposit icon instead of the Encore icon so I could play the slot battles.
A pop-up appeared stating I had reached my NET deposit limit.
I clicked the button in regards to increase to see what it was all about.
About 30mins later I get an email saying to increase my limit I would have to provide my source of wealth - no details of what the current NET deposit limit is. My account if fully verified and source of wealth was previously supplied.
So I reached out to CS who informed me to reply with my documents and state the limit I wish to increase to. I asked.what it was currently and they advised to reply to the email as they do not have access to this information.
I reply tomthe email asking what the current limit is and got the following reply:
"We have introduced these limits to ensure customers play at a level that is sustainable and affordable.
The NET deposit limit is an enhanced player protection measure introduced voluntarily by Videoslots. We wanted to introduce it in a way which would ensure players had the opportunity to experience it first hand, rather than anticipate what the experience may be like.
I cannot discuss any details of the current limit unfortunately.
Kindly reply with your budget for gambling which you can deposit comfortably each month without this affecting you negatively and we can try and work it out from there."
I don't understand as to how I am expected to agree to an increase (not once did they mention decrease) this limit without knowing what the current limit is.
How can they not know what the current limit is or even not be able to discuss this?
I'm reluctant to send anything via email that contains personal information or disclose financial information by email.
Has anyone else had this?
My current Deposit Limits are set as £1k daily, £7k weekly and 30k monthly
Yesterday, my fat fingers pressed the deposit icon instead of the Encore icon so I could play the slot battles.
A pop-up appeared stating I had reached my NET deposit limit.
I clicked the button in regards to increase to see what it was all about.
About 30mins later I get an email saying to increase my limit I would have to provide my source of wealth - no details of what the current NET deposit limit is. My account if fully verified and source of wealth was previously supplied.
So I reached out to CS who informed me to reply with my documents and state the limit I wish to increase to. I asked.what it was currently and they advised to reply to the email as they do not have access to this information.
I reply tomthe email asking what the current limit is and got the following reply:
"We have introduced these limits to ensure customers play at a level that is sustainable and affordable.
The NET deposit limit is an enhanced player protection measure introduced voluntarily by Videoslots. We wanted to introduce it in a way which would ensure players had the opportunity to experience it first hand, rather than anticipate what the experience may be like.
I cannot discuss any details of the current limit unfortunately.
Kindly reply with your budget for gambling which you can deposit comfortably each month without this affecting you negatively and we can try and work it out from there."
I don't understand as to how I am expected to agree to an increase (not once did they mention decrease) this limit without knowing what the current limit is.
How can they not know what the current limit is or even not be able to discuss this?
I'm reluctant to send anything via email that contains personal information or disclose financial information by email.
Has anyone else had this?
My current Deposit Limits are set as £1k daily, £7k weekly and 30k monthly
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