OK so I requested a withdrawal at Mr Green (fully Verified) at 7am today.
I noticed the withdrawal hadn't been processed come around 12, strange, as they usually pay within an hour, especially in the morning. Thought id fire up live chat and ask politely what kind of timeframe it would be paid in and the Agent said the withdrawal needed to be looked at, and said this process could take up to three days :/ What are your thoughts on (up to) three days to deal with a withdrawal. Please bear in mind Mr Green are scored very highly at 9.3 here
Also I would like to point out I have had many many positive experiences at Mr Green in the past couple of years. Here is a copy of the chat session, take a look.
Alicia
Welcome to Mr Green! You are speaking with Alicia, how may I help you today?12:52:59
Visitor
Hello Alicia, can you tell me roughly how long it will take to process my withdrawal please? 12:53:52
Alicia
Hi Philip thanks for contacting12:54:07
So it seems that your withdrawal needs to be approved by our payments department on this occasion, I unfortunately can't give a guaranteed time frame, but this is usually done within 72 hours, they will work to do this as quickly as possible for you12:55:14
Visitor
perfect, can you email me a copy of this chat session please?12:56:08
Alicia
Yes no problem, I will do that when we have finished the chat12:56:26
Visitor
thank you. Have a nice day 12:56:38
Alicia
Same to you!12:56:43
I noticed the withdrawal hadn't been processed come around 12, strange, as they usually pay within an hour, especially in the morning. Thought id fire up live chat and ask politely what kind of timeframe it would be paid in and the Agent said the withdrawal needed to be looked at, and said this process could take up to three days :/ What are your thoughts on (up to) three days to deal with a withdrawal. Please bear in mind Mr Green are scored very highly at 9.3 here
Also I would like to point out I have had many many positive experiences at Mr Green in the past couple of years. Here is a copy of the chat session, take a look.
Alicia
Welcome to Mr Green! You are speaking with Alicia, how may I help you today?12:52:59
Visitor
Hello Alicia, can you tell me roughly how long it will take to process my withdrawal please? 12:53:52
Alicia
Hi Philip thanks for contacting12:54:07
So it seems that your withdrawal needs to be approved by our payments department on this occasion, I unfortunately can't give a guaranteed time frame, but this is usually done within 72 hours, they will work to do this as quickly as possible for you12:55:14
Visitor
perfect, can you email me a copy of this chat session please?12:56:08
Alicia
Yes no problem, I will do that when we have finished the chat12:56:26
Visitor
thank you. Have a nice day 12:56:38
Alicia
Same to you!12:56:43