eu_lowroller
Non-Gambler
- Joined
- Oct 24, 2009
- Location
- Austria
hi, i played at the casino www.mrgreen.com on monday and made a withdrawal and then i asked directly the chat support, which is only available about email, how long it takes in their casino, to get the withdrawal approved.
first i got an answer within only 5 minutes, but there was only written "please be a little patient" in german, but i've translated it for you certainly
then i wrote back and told them, that this didn't answering my question, because i wanted only to know HOW LONG it takes, to get my withdrawal, but since that i got never any response from them and my withdrawal is now after about 50 hours still reversable, although they've written in their T&C, that bank transfering takes only 1-24 hours and now we have about 50 hours and i got not any answer from their support, so that's not really a good start for this very new casino, or am i really so much impatient?
for me it's very normal, to get paid within 24 hours and if a casino don't pay within this time frame, i'll certainly never play there, so they have certainly lost me now, but i want also my withdrawal, which is still reversable in my account.
ok, that's only(?) about 60.-, but when they have even problems with such a small amount (for them), what is then, when you have a very big withdrawal?
have anyone else such a problem with this casino, or am i the only one, who plays there?
thanks in advance for your answers
first i got an answer within only 5 minutes, but there was only written "please be a little patient" in german, but i've translated it for you certainly
then i wrote back and told them, that this didn't answering my question, because i wanted only to know HOW LONG it takes, to get my withdrawal, but since that i got never any response from them and my withdrawal is now after about 50 hours still reversable, although they've written in their T&C, that bank transfering takes only 1-24 hours and now we have about 50 hours and i got not any answer from their support, so that's not really a good start for this very new casino, or am i really so much impatient?
for me it's very normal, to get paid within 24 hours and if a casino don't pay within this time frame, i'll certainly never play there, so they have certainly lost me now, but i want also my withdrawal, which is still reversable in my account.
ok, that's only(?) about 60.-, but when they have even problems with such a small amount (for them), what is then, when you have a very big withdrawal?
have anyone else such a problem with this casino, or am i the only one, who plays there?
thanks in advance for your answers