getting extremely frustrated with moneybookers
fully verified account for 4 years roughly
never an issue untill now
upload via cc and bt fine
withdraw to bank acc fine
upload via poli from same bank acc = " suspension of poli for security checks"
cc and bt still works
i email and ring support several times over 4 months explaining i cannot get a drivers license will they accept keypass a government photo id for victoria australia ( each state is different ) and i will not forkout for a $300 passport to use once for id to them
the 6 emails i have received from them are all generic , with no reply to my question
support on phone will not pass me onto a manager and give me generic responses , promise to email me back and dont
account is working fine and while im waiting for a withdraw of 200 into bookers i decide to test out poli , it works , ok they must have cleared me , so i deposit again and find its locked , i ring support again and they tell me i need photo id , i ask can someone please tell me if they accept keypass like ive been trying to find out for 4 months , he promises to email me back
next email i get is saying my account it fully suspended lol
i ring again
this time they email me back saying they wont accept kepass but will accept australian photo card .....so this is great ...australian photo card is only available in new south wales ( not my state ) and they wont accept keypass which is the same thing but in my state victoria going by a different name .
i would just close my account at this point except i have $200 in there , or i can spend $300 on a passport to get my 200 sigh
from 3 months ago from them offering me vip to having my account suspended cause i rang them for help.
does anyone know anyways to get any answers from moneybookers , is there a way to get management on the phone , is there an authority i can complain too
and to top it off i think i have now spent $70 on phone calls trying to get an answer
cheers for any replies
fully verified account for 4 years roughly
never an issue untill now
upload via cc and bt fine
withdraw to bank acc fine
upload via poli from same bank acc = " suspension of poli for security checks"
cc and bt still works
i email and ring support several times over 4 months explaining i cannot get a drivers license will they accept keypass a government photo id for victoria australia ( each state is different ) and i will not forkout for a $300 passport to use once for id to them
the 6 emails i have received from them are all generic , with no reply to my question
support on phone will not pass me onto a manager and give me generic responses , promise to email me back and dont
account is working fine and while im waiting for a withdraw of 200 into bookers i decide to test out poli , it works , ok they must have cleared me , so i deposit again and find its locked , i ring support again and they tell me i need photo id , i ask can someone please tell me if they accept keypass like ive been trying to find out for 4 months , he promises to email me back
next email i get is saying my account it fully suspended lol
i ring again
this time they email me back saying they wont accept kepass but will accept australian photo card .....so this is great ...australian photo card is only available in new south wales ( not my state ) and they wont accept keypass which is the same thing but in my state victoria going by a different name .
i would just close my account at this point except i have $200 in there , or i can spend $300 on a passport to get my 200 sigh
from 3 months ago from them offering me vip to having my account suspended cause i rang them for help.
does anyone know anyways to get any answers from moneybookers , is there a way to get management on the phone , is there an authority i can complain too
and to top it off i think i have now spent $70 on phone calls trying to get an answer
cheers for any replies