davdav5678
Dormant account
- Joined
- Jul 3, 2014
- Location
- ESSEX UK
So closed all my 32 red accounts today , dash , golden , nedplay , 32 red poker 32 bingo .
Mirogaming software in transactions history always showing errors and does not give you the correct deposit history and have complaint about this on all my accounts this has happen .Why have the option if it does not work .You have to check play check rather then looking in the transactions history in the page on account download . Was given a small token for this on my 32 red account and then found more problems on my history with dash , nedplay and golden but don't like not having to keep chasing the staff to finally get a outcome taking two weeks in total to get this reply
I have managed to speak to our account manager down at Micro Gaming regarding the delay in responding to the call we raised back on 14th October to check this. It's all related to an error that we were experiencing earlier in the year where the transaction information was being displayed incorrectly in the cashcheck client. A fix was applied to the software function back in July which resolved the problem but, we are unable to recall the data so that the historical information is displayed correctly.
I understand your need to look back over the financial transactions on your account and with this in mind I have requested an audit be taken directly from the database which details each transaction you've made since registering this account on 02/06/2014. I have been assured this will be delivered to me in the next couple of hours and will email you a copy of this data as soon as I have it to hand.
Please accept my deepest apologies that a) we are unable to rectify the historical data through the software b) it's taken so long to establish this.
I giving them a miss and seem to have better value of play and correct account history on slotty Vegas and video slots
Mirogaming software in transactions history always showing errors and does not give you the correct deposit history and have complaint about this on all my accounts this has happen .Why have the option if it does not work .You have to check play check rather then looking in the transactions history in the page on account download . Was given a small token for this on my 32 red account and then found more problems on my history with dash , nedplay and golden but don't like not having to keep chasing the staff to finally get a outcome taking two weeks in total to get this reply
I have managed to speak to our account manager down at Micro Gaming regarding the delay in responding to the call we raised back on 14th October to check this. It's all related to an error that we were experiencing earlier in the year where the transaction information was being displayed incorrectly in the cashcheck client. A fix was applied to the software function back in July which resolved the problem but, we are unable to recall the data so that the historical information is displayed correctly.
I understand your need to look back over the financial transactions on your account and with this in mind I have requested an audit be taken directly from the database which details each transaction you've made since registering this account on 02/06/2014. I have been assured this will be delivered to me in the next couple of hours and will email you a copy of this data as soon as I have it to hand.
Please accept my deepest apologies that a) we are unable to rectify the historical data through the software b) it's taken so long to establish this.
I giving them a miss and seem to have better value of play and correct account history on slotty Vegas and video slots