mirogaming

[davdav5678]

So closed all my 32 red accounts today , dash , golden , nedplay , 32 red poker 32 bingo .




Mirogaming software in transactions history always showing errors and does not give you the correct deposit history and have complaint about this on all my accounts this has happen .Why have the option if it does not work .You have to check play check rather then looking in the transactions history in the page on account download . Was given a small token for this on my 32 red account and then found more problems on my history with dash , nedplay and golden but don't like not having to keep chasing the staff to finally get a outcome taking two weeks in total to get this reply

I have managed to speak to our account manager down at Micro Gaming regarding the delay in responding to the call we raised back on 14th October to check this. It's all related to an error that we were experiencing earlier in the year where the transaction information was being displayed incorrectly in the cashcheck client. A fix was applied to the software function back in July which resolved the problem but, we are unable to recall the data so that the historical information is displayed correctly.

I understand your need to look back over the financial transactions on your account and with this in mind I have requested an audit be taken directly from the database which details each transaction you've made since registering this account on 02/06/2014. I have been assured this will be delivered to me in the next couple of hours and will email you a copy of this data as soon as I have it to hand.

Please accept my deepest apologies that a) we are unable to rectify the historical data through the software b) it's taken so long to establish this.




I giving them a miss and seem to have better value of play and correct account history on slotty Vegas and video slots

 

[dunover]

So closed all my 32 red accounts today , dash , golden , nedplay , 32 red poker 32 bingo .




Mirogaming software in transactions history always showing errors and does not give you the correct deposit history and have complaint about this on all my accounts this has happen .Why have the option if it does not work .You have to check play check rather then looking in the transactions history in the page on account download . Was given a small token for this on my 32 red account and then found more problems on my history with dash , nedplay and golden but don't like not having to keep chasing the staff to finally get a outcome taking two weeks in total to get this reply

I have managed to speak to our account manager down at Micro Gaming regarding the delay in responding to the call we raised back on 14th October to check this. It's all related to an error that we were experiencing earlier in the year where the transaction information was being displayed incorrectly in the cashcheck client. A fix was applied to the software function back in July which resolved the problem but, we are unable to recall the data so that the historical information is displayed correctly.

I understand your need to look back over the financial transactions on your account and with this in mind I have requested an audit be taken directly from the database which details each transaction you've made since registering this account on 02/06/2014. I have been assured this will be delivered to me in the next couple of hours and will email you a copy of this data as soon as I have it to hand.

Please accept my deepest apologies that a) we are unable to rectify the historical data through the software b) it's taken so long to establish this.




I giving them a miss and seem to have better value of play and correct account history on slotty Vegas and video slots

As I said in another thread, this problem has little to do with 32red but is a Viper banking issue and it affected ALL MG sites at certain times. My Red Flush accounts did this too. The staff will have to pursue MG/Viper about this on your behalf, and therefore cannot reply until they've been sent the information.

You've cut off your nose to spite your face here...

 

[davdav5678]

As I said in another thread, this problem has little to do with 32red but is a Viper banking issue and it affected ALL MG sites at certain times. My Red Flush accounts did this too. The staff will have to pursue MG/Viper about this on your behalf, and therefore cannot reply until they've been sent the information.

You've cut off your nose to spite your face here...

Cut my nose off to spite my face no ,

Of course every casino suits other better then others .

I not blaming 32 red for anything to be honest .I'm sure they can only do there best with the software mirogaming offering them. As I have said in other forums other casino suit me better .

All I wanted was to view my account history in the correct field given to customers to do so .Not keep asking for my correct information every month from support

Not a lot to ask really .

So mirogaming faulty software is 32 red loss

I cant comment on red flush I don't play there

 

[dunover]

Cut my nose off to spite my face no ,

Of course every casino suits other better then others .

I not blaming 32 red for anything to be honest .I'm sure they can only do there best with the software mirogaming offering them. As I have said in other forums other casino suit me better .

All I wanted was to view my account history in the correct field given to customers to do so .Not keep asking for my correct information every month from support

Not a lot to ask really .

So mirogaming faulty software is 32 red loss

I cant comment on red flush I don't play there

Well, it's not hard to keep a notebook page or sticky note on your toolbar and log each deposit/withdrawal on it as a temporary measure to keep track?

 

[Tirilej]

So closed all my 32 red accounts today , dash , golden , nedplay , 32 red poker 32 bingo .




Mirogaming software in transactions history always showing errors and does not give you the correct deposit history and have complaint about this on all my accounts this has happen .Why have the option if it does not work .You have to check play check rather then looking in the transactions history in the page on account download . Was given a small token for this on my 32 red account and then found more problems on my history with dash , nedplay and golden but don't like not having to keep chasing the staff to finally get a outcome taking two weeks in total to get this reply

I have managed to speak to our account manager down at Micro Gaming regarding the delay in responding to the call we raised back on 14th October to check this. It's all related to an error that we were experiencing earlier in the year where the transaction information was being displayed incorrectly in the cashcheck client. A fix was applied to the software function back in July which resolved the problem but, we are unable to recall the data so that the historical information is displayed correctly.

I understand your need to look back over the financial transactions on your account and with this in mind I have requested an audit be taken directly from the database which details each transaction you've made since registering this account on 02/06/2014. I have been assured this will be delivered to me in the next couple of hours and will email you a copy of this data as soon as I have it to hand.

Please accept my deepest apologies that a) we are unable to rectify the historical data through the software b) it's taken so long to establish this.




I giving them a miss and seem to have better value of play and correct account history on slotty Vegas and video slots

In the middle here I can understand that you have posted a personal email sent to you.
Would you like them to post your emails in here? Maybe where you complain over this issue?
Just because you removed the name on the person who wrote it doesn't make it right or ok to post.

Good luck in other casinos. I can assure you that problems can come up no matter where you play. If you close your accounts as soon as there are a problem you will be left with just the bad ones in the end.

 

[davdav5678]

Help Help the 32 red lovers




Spending the amounts I have done on the casino I have a right to view my transactions and with most things I have viewed on here people post emails from the casino and live chats .

Thanks for your input

sorry to upset the Apple cart :notworthy

Maybe gambling not for me

 

[PaaskeDenmark]

In the middle here I can understand that you have posted a personal email sent to you.
Would you like them to post your emails in here? Maybe where you complain over this issue?
Just because you removed the name on the person who wrote it doesn't make it right or ok to post.

Good luck in other casinos. I can assure you that problems can come up no matter where you play. If you close your accounts as soon as there are a problem you will be left with just the bad ones in the end.

I don't see anything wrong in Dave posting that email having to with this issue. Also he does not slanter 32RED. He is just being fed up with errors in the Microgaming software which I can only agree in. I also have had all wrong data in my old 32RED account withdrawals and deposits no showing correctly and that is frustrating. Can not be right having to keep a Excel file next to it and book case everything you do? You should at least expect the software to be working. And with the recent Microgaming problems I am soon the next to follow and will stick to the best Casinos where I can play other software. To mention Betsafe has really gone up in my books despite people like to be negative about them

 

[Tirilej]

@Paaske I'm probably wrong. I just hate when people are posting emails, chat's and pm's in here.
Well, I won't say more.

 

[davdav5678]

I don't see anything wrong in Dave posting that email having to with this issue. Also he does not slanter 32RED. He is just being fed up with errors in the Microgaming software which I can only agree in. I also have had all wrong data in my old 32RED account withdrawals and deposits no showing correctly and that is frustrating. Can not be right having to keep a Excel file next to it and book case everything you do? You should at least expect the software to be working. And with the recent Microgaming problems I am soon the next to follow and will stick to the best Casinos where I can play other software. To mention Betsafe has really gone up in my books despite people like to be negative about them [/QUOTE

Cheers

 

[davdav5678]

You didn't upset me...before, but this was a rude post.
Glad you are showing your real face.

Rude no just sharing my view , r

 

[PaaskeDenmark]

Help Help the 32 red lovers




Spending the amounts I have done on the casino I have a right to view my transactions and with most things I have viewed on here people post emails from the casino and live chats .

Thanks for your input

sorry to upset the Apple cart :notworthy

Maybe gambling not for me

Also nothing rude in your post here. I actually did find it bit funny Sad not everyone agree on this

Sadly seems newer members never have a chance to be a bit negative here at Casinomeister.

 

[aceking123]

im pretty sure if 32red could of found & sorted the problem they would there not a bad casino , but dave does have his right to state what hes unhappy with , micro gaming atm is riddle of bugs atm , look at the guts problem (