I have a problem with slots royale. I completed their Freeplay but because they belong to a group I didn't received that bonus. Ok fair enough so far but they added a automatic 15% neteller bonus to my account which restricts me cashing out. Read the following email conversation with support:
--
Dear Max,
I really don't like the way your casino works. This automatic bonus, which I never requested, will make sure that I loose my money. The wagering requirements are too much especially because only 100% will be counted on slots. My deposit of 50euro is not a lot of money but its about the way your casino people tricks into loosing money.
Please forward this email to management, I will also make a topic on casinomeister trying to discuss this problem.
Kind Regards,
Sander Westland
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> Subject: Re: [Ticket2007070810513640] Withdraw my deposit - xx
> Date: Mon, 9 Jul 2007 02:48:20 +0200
> To: swestland@hotmail.com
> From: support@slotsroyale.com
>
> Dear Sander,
>
> Thank you for your support at Slots Royale Casino.
>
> We thank you for your e-mail. We cannot remove this bonus as per the terms and
> conditions of the casino. You need to wager the bonus balance 30 times before
> you are able to make a withdrawal.
>
> On your marks! Get setHere we come!! The "Tour De
> Riviera" begins 7th July to 31st July 2007. Look at our website for details of
> this promotion. Different promotions daily, and great prizes must be won. Make
> sure you play at our casino during this prime event.
>
> Regards,
>
> Max
> Slots Royale Casino
> The Golden Riviera Group
>
> Sander Westland <email> wrote:
>
> > Dear Sir/Madam,
> >
> > I received accidentally a neteller deposit bonus of 7,50. I thought I was
> > depositing for a freeplay bonus but I probably already redeemed it at one of
> > your other casino's. Now that I wanted to withdraw my original deposit of
> > 50euro the neteller bonus makes this impossible.
> > I never wanted to receive that bonus so I'm asking to remove the 7,50 and just
> > send back my 50euro.
> > My account is xxx
> >
> > Awaiting your soonest reply,
> >
> > Regards,
> > Sander Westland
> > _________________________________________________________________
> > Express yourself instantly with MSN Messenger! Download today it's FREE!
> > Link Removed ( Old/Invalid)
> >
>
>
>
>
>
--
Dear Max,
I really don't like the way your casino works. This automatic bonus, which I never requested, will make sure that I loose my money. The wagering requirements are too much especially because only 100% will be counted on slots. My deposit of 50euro is not a lot of money but its about the way your casino people tricks into loosing money.
Please forward this email to management, I will also make a topic on casinomeister trying to discuss this problem.
Kind Regards,
Sander Westland
--------------------------------------------------------------------------------
> Subject: Re: [Ticket2007070810513640] Withdraw my deposit - xx
> Date: Mon, 9 Jul 2007 02:48:20 +0200
> To: swestland@hotmail.com
> From: support@slotsroyale.com
>
> Dear Sander,
>
> Thank you for your support at Slots Royale Casino.
>
> We thank you for your e-mail. We cannot remove this bonus as per the terms and
> conditions of the casino. You need to wager the bonus balance 30 times before
> you are able to make a withdrawal.
>
> On your marks! Get setHere we come!! The "Tour De
> Riviera" begins 7th July to 31st July 2007. Look at our website for details of
> this promotion. Different promotions daily, and great prizes must be won. Make
> sure you play at our casino during this prime event.
>
> Regards,
>
> Max
> Slots Royale Casino
> The Golden Riviera Group
>
> Sander Westland <email> wrote:
>
> > Dear Sir/Madam,
> >
> > I received accidentally a neteller deposit bonus of 7,50. I thought I was
> > depositing for a freeplay bonus but I probably already redeemed it at one of
> > your other casino's. Now that I wanted to withdraw my original deposit of
> > 50euro the neteller bonus makes this impossible.
> > I never wanted to receive that bonus so I'm asking to remove the 7,50 and just
> > send back my 50euro.
> > My account is xxx
> >
> > Awaiting your soonest reply,
> >
> > Regards,
> > Sander Westland
> > _________________________________________________________________
> > Express yourself instantly with MSN Messenger! Download today it's FREE!
> > Link Removed ( Old/Invalid)
> >
>
>
>
>
>