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Microgaming Slots Royale, automatic neteller bonus

Discussion in 'Casino Complaints - Bonus Issues' started by swestland, Jul 9, 2007.

    Jul 9, 2007
  1. swestland

    swestland Dormant account

    Occupation:
    Export Sales
    Location:
    Amsterdam
    I have a problem with slots royale. I completed their Freeplay but because they belong to a group I didn't received that bonus. Ok fair enough so far but they added a automatic 15% neteller bonus to my account which restricts me cashing out. Read the following email conversation with support:

    --

    Dear Max,

    I really don't like the way your casino works. This automatic bonus, which I never requested, will make sure that I loose my money. The wagering requirements are too much especially because only 100% will be counted on slots. My deposit of 50euro is not a lot of money but its about the way your casino people tricks into loosing money.

    Please forward this email to management, I will also make a topic on casinomeister trying to discuss this problem.

    Kind Regards,
    Sander Westland



    --------------------------------------------------------------------------------

    > Subject: Re: [Ticket2007070810513640] Withdraw my deposit - xx
    > Date: Mon, 9 Jul 2007 02:48:20 +0200
    > To: This email is not visible to you.
    > From: This email is not visible to you.
    >
    > Dear Sander,
    >
    > Thank you for your support at Slots Royale Casino.
    >
    > We thank you for your e-mail. We cannot remove this bonus as per the terms and
    > conditions of the casino. You need to wager the bonus balance 30 times before
    > you are able to make a withdrawal.
    >
    > On your marks! Get setHere we come!! The "Tour De
    > Riviera" begins 7th July to 31st July 2007. Look at our website for details of
    > this promotion. Different promotions daily, and great prizes must be won. Make
    > sure you play at our casino during this prime event.
    >
    > Regards,
    >
    > Max
    > Slots Royale Casino
    > The Golden Riviera Group
    >
    > Sander Westland <email> wrote:
    >
    > > Dear Sir/Madam,
    > >
    > > I received accidentally a neteller deposit bonus of 7,50. I thought I was
    > > depositing for a freeplay bonus but I probably already redeemed it at one of
    > > your other casino's. Now that I wanted to withdraw my original deposit of
    > > 50euro the neteller bonus makes this impossible.
    > > I never wanted to receive that bonus so I'm asking to remove the 7,50 and just
    > > send back my 50euro.
    > > My account is xxx
    > >
    > > Awaiting your soonest reply,
    > >
    > > Regards,
    > > Sander Westland
    > > _________________________________________________________________
    > > Express yourself instantly with MSN Messenger! Download today it's FREE!
    > > You must register/login in order to see the link.
    > >
    >
    >
    >
    >
    >
     
  2. Jul 9, 2007
  3. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    yeah those deposit method automatic bonuses are so ghey. if they were giving you an extra 1-5% free with no strings would be cool, however 15% but you have to play the entire amount through 20x or whatever is ridiculous. i mean the automatic bonus is only about 1/8 that of the deposit, so it is almost like the playthrough is 160b. it's rather insulting really. if you didn't start playing, they should be able to remove it, because tons of people with half a brain would not be in favour of receiving these. whenever i get them unwittingly, i contacts support and they remove it. if you can stand to throw away the fifty euro, just bet really huge with it and hope to make it into something big enough that you can grind out the playthrough, and really make them wish they had done it your way. but this plan only works for you like 1/12 times, they get their way if you lose. it blows but such are the crummy deals that they think people like or will tolerate...*sigh*
     
  4. Jul 9, 2007
  5. swestland

    swestland Dormant account

    Occupation:
    Export Sales
    Location:
    Amsterdam
    @happygobrokey: I asked the support to remove the bonus from my account. But as you can see in the email they don't want to remove it and are only pointing to their T&C.
     
    Last edited: Jul 9, 2007
  6. Jul 10, 2007
  7. swestland

    swestland Dormant account

    Occupation:
    Export Sales
    Location:
    Amsterdam
    I worked the balance up to 160euro, now I started autoplay at slots. Lets see how much will be left over...
     
  8. Jul 10, 2007
  9. swestland

    swestland Dormant account

    Occupation:
    Export Sales
    Location:
    Amsterdam
    Ending balance 100euro, 50euro profit, they wish they had given me my original deposit back :p
     
  10. Jul 10, 2007
  11. cynthial

    cynthial Boo

    Occupation:
    Fireproofing
    Location:
    Albuquerque
    Good for you. :thumbsup:
     
  12. Jul 11, 2007
  13. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    I thought the cash balance would've been available for a cashout the entire time, the bonus just would've been forfeited?
    Or does Slots Royale have different terms than most MG casinos...I know there are restrictions about cashing out from the welcome bonuses but these ongoing small deposit bonuses shouldn't have them...
     
  14. Aug 28, 2007
  15. handkey

    handkey Dormant account webmeister

    Occupation:
    webmaster
    Location:
    NJ
    They lost not only the 50euro, but also you - a good player.

    I guess you will never play at their casino.
     
  16. Aug 29, 2007
  17. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    It's patently ridiculous to not be willing to remove a bonus from a customer's account if they did not request it and have not placed any wagers since the bonus has been issued. If a bet has been made AFTER a bonus has been issued, I think a casino has the right to refuse to remove the bonus until the requirements have been met, but under no circumstances should a casino refuse to remove an unwanted bonus from an account where no wagers have been made following the bonus being issued. Otherwise, if I was a casino operator, I could simply add a $10 bonus with 13198309183091843 times wagering requirements on slots and refuse to remove it. Good luck cashing out!
     
  18. Sep 4, 2007
  19. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    > Dear Sander,
    >
    > Thank you for your support at Slots Royale Casino.
    >
    > We thank you for your e-mail. We cannot remove this bonus as per the terms and
    > conditions of the casino.
    You need to wager the bonus balance 30 times before
    > you are able to make a withdrawal.

    Per terms and conditions? Where does it say so in the terms? Nowhere. The casino support staff is just lazy, and they will rather treat you like dirt than do something that you have requested.

    Actually they will remove the bonus if you start really bitching about it. It will take a day or two but they will eventually remove the bonus.

    The support should remove the bonus at your first request, but they opt not to. Just another reason to choose some other casino.
     
    1 person likes this.

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