MEGA MOOLAH
Our software provider has informed us they uploaded an incomplete movie file when they shipped the Mega Moolah progressive jackpot game,. They quickly realised this and the correct file was uploaded within 75 hours of the release. We can confirm that this error in no way affected the game results and that at no time was any players balance or payout incorrect. Nevertheless, they were so upset by this, they have requested, as a goodwill gesture, that we refund your affected losses on this game up until the time when the correct movie file was installed.
Accordingly, we are pleased to tell you that we have credited your account balance with $37.80
A detailed explanation of the issue is as follows:
The wheel in the bonus portion of the game is shown with 20 segments. For entertainment purposes, there are 12 positions within each segment where the wheel can stop. This is done merely for visual effect so that the wheel does not stop in the same place in the segment each time. In other words, there are 240 different positions in total where the wheel can be shown to stop.
The gaming server randomly generates a result for the bonus by deciding which of the jackpots is won by the player, and which corresponding segment of the wheel is to be shown to the player. This information is transmitted to the player's computer by the gaming server.
The player's computer receives this information from the gaming server and then determines where within the selected segment the wheel should stop. Obviously, where the wheel stops has no effect on the result, which has already been decided by the gaming server.
The movie file that was deployed to players computers had only 238 frames instead of the 240 frames as mentioned above.
The net effect of this malfunction was that the result, which is determined by the gaming server, was sometimes shown incorrectly on the wheel animation even though it was correctly shown on the Congratulations screen and correctly reflected on the users account balance.
As such we feel that the players experience of the game was not up to the high standard players have rightfully come to expect from our software supplier and this has resulted in the refund.
Please accept our apologies, enjoy the refund and we trust that our actions demonstrate our commitment to ensuring players get a fun and fair experience when playing at King Neptune's.
Please feel free to contact us anytime. We are always happy to answer any of your queries or questions.
Regards,
Beverly
Customer Support Specialist
Trident Entertainment
www.tridentegroup.com
Toll Free US/ Canada : 1-866-931-0880
Toll Free Fax: 1-866-931-0131