Such a shame that MG is more concerned about pumping out so many new games every month than taking care of the [simple] problem of people having to download hundreds of [redundant] megs or even gigs of stuff for each branded casino.
It just keeps scrolling that another player just hit the jackpot, which is a nice reminder that I am losing.
Our software provider has informed us they uploaded an incomplete movie file when they shipped the Mega Moolah progressive jackpot game,. They quickly realised this and the correct file was uploaded within 75 hours of the release. We can confirm that this error in no way affected the game results and that at no time was any players balance or payout incorrect. Nevertheless, they were so upset by this, they have requested, as a goodwill gesture, that we refund your affected losses on this game up until the time when the correct movie file was installed.
Accordingly, we are pleased to tell you that we have credited your account balance with $37.80
A detailed explanation of the issue is as follows:
The wheel in the bonus portion of the game is shown with 20 segments. For entertainment purposes, there are 12 positions within each segment where the wheel can stop. This is done merely for visual effect so that the wheel does not stop in the same place in the segment each time. In other words, there are 240 different positions in total where the wheel can be shown to stop.
The gaming server randomly generates a result for the bonus by deciding which of the jackpots is won by the player, and which corresponding segment of the wheel is to be shown to the player. This information is transmitted to the player's computer by the gaming server.
The player's computer receives this information from the gaming server and then determines where within the selected segment the wheel should stop. Obviously, where the wheel stops has no effect on the result, which has already been decided by the gaming server.
The movie file that was deployed to players computers had only 238 frames instead of the 240 frames as mentioned above.
The net effect of this malfunction was that the result, which is determined by the gaming server, was sometimes shown incorrectly on the wheel animation even though it was correctly shown on the Congratulations screen and correctly reflected on the users account balance.
As such we feel that the players experience of the game was not up to the high standard players have rightfully come to expect from our software supplier and this has resulted in the refund.
Please accept our apologies, enjoy the refund and we trust that our actions demonstrate our commitment to ensuring players get a fun and fair experience when playing at King Neptune's.
Please feel free to contact us anytime. We are always happy to answer any of your queries or questions.
Customer Support Specialist
Toll Free US/ Canada : 1-866-931-0880
Toll Free Fax: 1-866-931-0131
Does this mean that ALL MG casinos will be that generous to relieve us of our debt in losing on this slot??? If so I will be getting a small fortune! I just want to add to this thread that I have played a thousand hands or so and have NEVER even seen a wheel or any way to win on it. I have gotten the bonus round many times and have never been able to share in the dissapointment of only getting $10. There is something very addicting about this game though.
Ditto here with the exception that I have hit the jackpot spins 7x, 4 of which were minors and three minies, I must say this game has seemed to tighten up, a lot less bonus games lately, typical M/G style.
Or more, as happened to me twice today Definately a little buglet in there but it seems to even itself up.