Mecca SOW yet again

[shadow123]

Mecca has stopped deposits yet again for around the 5th time in a year because they want to understand and support me (funny way of saying avoid fines ).They want me to either give them access to my bank account ( just click on this
link and share only what you want share),or supply SOW docs which they have had countless times.
Normally takes them weeks to examine the info and clear the deposit blocks,think this is one time too many and I am too
tired to go through the the process yet again.
As Mecca and Grosvenor are the only 2 sites I play at,sounds like I wont be doing much gambling this year.

The basic message i would like to convey is stuff Mecca and Grosvenor and a special F**k Off to the UKGC for making
all this happen ( sounds like an award ceremony speech )

 

[colinsunderland]

I cant believe you still play there after all the hassle you've had. Tell them to FO and play elsewhere or you are going to get this forever.

 

[Kroffe]

Have your spendings changed in a significant way?
I always thought SOW was a one-and-done kind of thing, unless new spending habits that go above what an earlier sow shows you can afford comes into play.

 

[Mr_Slot5]

Mecca has stopped deposits yet again for around the 5th time in a year because they want to understand and support me (funny way of saying avoid fines ).They want me to either give them access to my bank account ( just click on this
link and share only what you want share),or supply SOW docs which they have had countless times.
Normally takes them weeks to examine the info and clear the deposit blocks,think this is one time too many and I am too
tired to go through the the process yet again.
As Mecca and Grosvenor are the only 2 sites I play at,sounds like I wont be doing much gambling this year.

The basic message i would like to convey is stuff Mecca and Grosvenor and a special F**k Off to the UKGC for making
all this happen ( sounds like an award ceremony speech )

The UKGC aren't making Mecca SOW you 5 times a year- that's Mecca's issue. Absolutely pathetic from them to be honest.

Grosvenor stopped deposits on my account some time in October without so much as an email to explain why; and that's with a £200 a month deposit limit on the account. Think I deposited maybe £50 a week. No way I was going to bother contacting them about it...I'm a lost customer and these lost customers really must be mounting up for them with their over-zealous practices.

Good luck to 'em but I'm out.

 

[shadow123]

Not showing off but to put it in perspective I am the kind of customer they would have done anything to keep a fews years ago, 6 figure cash balance in the the bank and owner of 7 houses, told them that but I refuse to show them details, why should I, if they choose not believe
me its their loss.The SOW details i have submitted in the past are in the form of a bank statement for an account I use only for gambling,
funded mainly by cash I won from them, I told them that is all I was prepared to submit and should be absolute proof of my affordability to gamble.
I believe in keeping business and pleasure separate,the details of my business are nothing to do with them and no casino will ever see them.

 

[colinsunderland]

Not showing off but to put it in perspective I am the kind of customer they would have done anything to keep a fews years ago, 6 figure cash balance in the the bank and owner of 7 houses, told them that but I refuse to show them details, why should I, if they choose not believe
me its their loss.

Unless you play has changed massively 5 times, then they are doing it as you are an easy target (ie comply) and the numbers look good for them, or the department dealing with it are truly incompetent. Either way, fuck them.

 

[shadow123]

Yup fuck them sounds good to me,my deposits have been consistant,maybe on the high side but not massive and i withdraw some
back most days.
Thinks it will be irrelevant soon anyway if the UKGC carry on as they are no one will be doing any serious playing in UK casinos in a years
time.

 

[wokingjames5]

Grosvenor have done the same to me, did a full SOW check last year which took 2 months, then we agreed a deposit limit. Then during last 3 weeks my vip manager had tried to phone me, normally when I'm in the car with the Mrs, naturally I'm not in a position to talk.

He emails me, asking for a good time to call, but doesn't call back. Then he emails me to say account suspended. So I call and I'm advised to send more bank statements whilst they hold onto £200 of mine. So I tell them to close the account and send me my money, which they won't do until they've reviewed my statements. Ironically I had only deposited 1/3 of my limit over the prior month. Totally useless, won't be using them again.

 

[Mr_Slot5]

They’ll be out of business by the end of the year if they carry on that way. Then they’ll probably blame everything but inept management and a failure to grasp the fundamentals.

 

[colinsunderland]

If people started to complain to the UKGC (or MGA) about this type of thing they would sharp stop trying to rip people off.

 

[wokingjames5]

They’ll be out of business by the end of the year if they carry on that way. Then they’ll probably blame everything but inept management and a failure to grasp the fundamentals.

You'd think with thier casinos and Bingo halls closed they'd try and provide a good online service to make some money.

 

[shadow123]

A couple of weeks ago, I reached a compromise with them regarding SOW proof, my biggest concern was disclosure of third
party information on bank statements which I would never do as I dont have that right.
I ended up sending just transactions showing money paid into the bank over the previous year and the accounts
were unblocked, my VIP status was upgraded at Mecca and I was given Black Card status at Grosvenor.

All sounds very nice but it does beg the question what is the relationship between the SOW/KYC team and the promotions
department ,in days gone past VIP status was awarded due to spending levels, mine have not changed in a year so
the decision to upgrade me was based on the income information i submitted which has been shared between teams.

The one good thing thing is that i dont get the automatic we love and care for you emails when I deposit now.

 

[colinsunderland]

A couple of weeks ago, I reached a compromise with them regarding SOW proof, my biggest concern was disclosure of third
party information on bank statements which I would never do as I dont have that right.
I ended up sending just transactions showing money paid into the bank over the previous year and the accounts
were unblocked, my VIP status was upgraded at Mecca and I was given Black Card status at Grosvenor.

All sounds very nice but it does beg the question what is the relationship between the SOW/KYC team and the promotions
department ,in days gone past VIP status was awarded due to spending levels, mine have not changed in a year so
the decision to upgrade me was based on the income information i submitted which has been shared between teams.

The one good thing thing is that i dont get the automatic we love and care for you emails when I deposit now.

Well they aren't allowed to offer VIP to anyone without them going through SoW so thats probably got a lot to do with it

 

[Mr_Slot5]

A couple of weeks ago, I reached a compromise with them regarding SOW proof, my biggest concern was disclosure of third
party information on bank statements which I would never do as I dont have that right.
I ended up sending just transactions showing money paid into the bank over the previous year and the accounts
were unblocked, my VIP status was upgraded at Mecca and I was given Black Card status at Grosvenor.

All sounds very nice but it does beg the question what is the relationship between the SOW/KYC team and the promotions
department ,in days gone past VIP status was awarded due to spending levels, mine have not changed in a year so
the decision to upgrade me was based on the income information i submitted which has been shared between teams.

The one good thing thing is that i dont get the automatic we love and care for you emails when I deposit now.

4 weeks time you’ll be back here saying they want documents again. From what has been said already, it seems like it’ll be a never ending saga with this bunch.
I spent (max) £50 a week with these guys with loss limits in place and they froze deposits back in October without so much as a customary email as to why. I’ll be damned if I’m providing any sensitive info for that pittance level of spending. It’s on the verge of insult considering there is no way on this earth that scenario would ring any RG or AML alarm bells.

The only thing I can think of that triggered it was the fact I removed my daily limit and replaced it with an overall monthly limit.

I guess as a low roller I’m expendable to them.

 

[shadow123]

Sure it wont be long before I get locked out my accounts again, a few bad sessions and I fully expect to start
getting emails again every time I deposit ( warning sign of impending account block)
Just pissing around low rolling at the moment , I get a daily 50% deposit bonus worth £25 @ x2 wager which always
gives a profit.

 

[gonzo fonso]

i just dont see why casinos dont ask for SOW or SOF before you make the first deposit,makes sense with tighter restrictions these days would save alot of hassle dont you think

 

[shadow123]

Would you bother joining when it could take days or even weeks for them to process it and allow you to play,not many
would i think.A more sensible approach would be a small total deposit limit and a time period during which the docs
have to be submitted.An even better idea would be scrap the whole idea and let us play in peace.

 

[johnnymcc1966]

Sure it wont be long before I get locked out my accounts again, a few bad sessions and I fully expect to start
getting emails again every time I deposit ( warning sign of impending account block)
Just pissing around low rolling at the moment , I get a daily 50% deposit bonus worth £25 @ x2 wager which always
gives a profit.

50% bonuses? Those were the days.