carlvallda
Dormant account
- Joined
- Jun 12, 2009
- Location
- Sweden
Hi all,
I signed up and played with the 100% sign up bonus at Tower gaming casino Ongame network I was wagering with Casino holdem and Caribian stund poker and a lot of different slots.. I was constantly varying my bet size and made a lot of risk when betting as well I wagered far over the bonus amountI was really lucky and managed to increase my balance to around $1400, due to a Royal straight flush and some more lucky hands, likewise lucky on slots.. In addition, I only played on allowed games and my bonus was successfully converted according to the system.
2 days later I made my Cash out As response one day later they send me an email that they have blocked my account and that the decision is final based on my seasonal history. I sent them an email and asked whats wrong and how can they do this? I have not done anything against the terms?
They said that they have done a security check for my accounts and that they needed documents for validation Yesterday I send the documents but since them I have just got an answer that they have received the documents?
What can I do now more than wait; can they really take my money? Im really confused and sad over this? I really hope that thety simply unblock my account and proceed my cash out If not this is a major scandal for a such a big casino?
Any inputs is greatly appreciated
I signed up and played with the 100% sign up bonus at Tower gaming casino Ongame network I was wagering with Casino holdem and Caribian stund poker and a lot of different slots.. I was constantly varying my bet size and made a lot of risk when betting as well I wagered far over the bonus amountI was really lucky and managed to increase my balance to around $1400, due to a Royal straight flush and some more lucky hands, likewise lucky on slots.. In addition, I only played on allowed games and my bonus was successfully converted according to the system.
2 days later I made my Cash out As response one day later they send me an email that they have blocked my account and that the decision is final based on my seasonal history. I sent them an email and asked whats wrong and how can they do this? I have not done anything against the terms?
They said that they have done a security check for my accounts and that they needed documents for validation Yesterday I send the documents but since them I have just got an answer that they have received the documents?
What can I do now more than wait; can they really take my money? Im really confused and sad over this? I really hope that thety simply unblock my account and proceed my cash out If not this is a major scandal for a such a big casino?
Any inputs is greatly appreciated