Ok,,,I want to complain and moan,,,not that it will do much good I am sure....This is how it all went (I always save my conversations with casino support) So what you will see below is what I saved......
March 17,2014
Marlene: Hi there, how are you doing today?
Me: I played for 1 hour free play but when it calculated, it says I made zero bets???
Marlene: Please could you confirm your membership number?
Me: My Account - xxxxxxxxxxxxx
Marlene: Please could you confirm your First Name, Last Name, email address and Date of birth?
Me: Delores Moulton xxxxxxxxxxxxxxxxxxxxxxxxx (my privacy)
Marlene: Thank you Delores
Marlene: You have won free play
Marlene: All you need to claim a bonus of 100, is to make a deposit of 40.
Me: ok will do that tomorrow as its late here
Marlene:
Marlene: Is there anything else I may assist you with?
Me: no TY
April 18. 2014
You are now chatting with Lisa
Lisa: Hi there, how are you doing today?
Lisa: How may I assist you?
Me: Hi Lisa...I played my 1 hour last bight, and tonight have deposited 50 dollars...so want to know when my free 100 will be added
Me: My Account -xxxxxxxxxxxxxxx
Me: I spoke with Marlene last night
Lisa: Delores, please allow me a moment to check your account
Me: ty
Me: Delores Moulton xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Lisa: Thank you, I will be with you shortly
Lisa: I apologise for the delay Delores, I will be with you shortly
Me: ty
Lisa: Thank you for your patience
Me: would it help if I pasted my conversation with Marlene last night?
Lisa: Delores, I have reviewed your account and your account does not qualify to claim the 100 free play winnings as you have previously claimed the welcome bonus on a duplicate Maple casino xxxxxxxxxxxxxx.
Me: I don't recall ever playing on here before and wouldn't Marlene have picked that up last night if I had??? Was it just a way to get me to deposit money? I cannot take that money I deposited back now...
Me: Do I get nothing at all for my deposit?
Lisa: Delores, one moment please
Me: thanks Lisa
Lisa: I will ask my supervisor
Lisa: Thank you for your patience
Lisa: Delores, I have spoken to my supervisor and since you do not qualify for the free play winnings however we can credit your account with 50 free spins on Break da Bank Again.
Me: whatever....I have one question,,,,when I opened the site and put in my email address, it said I have no acct, that I had to sign up,,,now it says I do have another acct,,,,,why??
Me: I am not angry with you Lisa, I am upset with the site, it would appear their system doesn't have a clue whats going on
Lisa: I am not sure as to why it did not advise you of your previous account as it usually will inform you of that.
Me: I found Maple Casino site on Casinomeister and I will be posting in there as well. I will take the 50 free spins...at 1 cent I imagine ..Thanks
Me: How do I claim the 50 spins?
Lisa: All you need to do is to logout and login again to access your free spins.
Me: Thanks Lisa..Have a good night
Anyway I was very disappointed and will not go to that site again.
March 17,2014
Marlene: Hi there, how are you doing today?
Me: I played for 1 hour free play but when it calculated, it says I made zero bets???
Marlene: Please could you confirm your membership number?
Me: My Account - xxxxxxxxxxxxx
Marlene: Please could you confirm your First Name, Last Name, email address and Date of birth?
Me: Delores Moulton xxxxxxxxxxxxxxxxxxxxxxxxx (my privacy)
Marlene: Thank you Delores
Marlene: You have won free play
Marlene: All you need to claim a bonus of 100, is to make a deposit of 40.
Me: ok will do that tomorrow as its late here
Marlene:
Marlene: Is there anything else I may assist you with?
Me: no TY
April 18. 2014
You are now chatting with Lisa
Lisa: Hi there, how are you doing today?
Lisa: How may I assist you?
Me: Hi Lisa...I played my 1 hour last bight, and tonight have deposited 50 dollars...so want to know when my free 100 will be added
Me: My Account -xxxxxxxxxxxxxxx
Me: I spoke with Marlene last night
Lisa: Delores, please allow me a moment to check your account
Me: ty
Me: Delores Moulton xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Lisa: Thank you, I will be with you shortly
Lisa: I apologise for the delay Delores, I will be with you shortly
Me: ty
Lisa: Thank you for your patience
Me: would it help if I pasted my conversation with Marlene last night?
Lisa: Delores, I have reviewed your account and your account does not qualify to claim the 100 free play winnings as you have previously claimed the welcome bonus on a duplicate Maple casino xxxxxxxxxxxxxx.
Me: I don't recall ever playing on here before and wouldn't Marlene have picked that up last night if I had??? Was it just a way to get me to deposit money? I cannot take that money I deposited back now...
Me: Do I get nothing at all for my deposit?
Lisa: Delores, one moment please
Me: thanks Lisa
Lisa: I will ask my supervisor
Lisa: Thank you for your patience
Lisa: Delores, I have spoken to my supervisor and since you do not qualify for the free play winnings however we can credit your account with 50 free spins on Break da Bank Again.
Me: whatever....I have one question,,,,when I opened the site and put in my email address, it said I have no acct, that I had to sign up,,,now it says I do have another acct,,,,,why??
Me: I am not angry with you Lisa, I am upset with the site, it would appear their system doesn't have a clue whats going on
Lisa: I am not sure as to why it did not advise you of your previous account as it usually will inform you of that.
Me: I found Maple Casino site on Casinomeister and I will be posting in there as well. I will take the 50 free spins...at 1 cent I imagine ..Thanks
Me: How do I claim the 50 spins?
Lisa: All you need to do is to logout and login again to access your free spins.
Me: Thanks Lisa..Have a good night
Anyway I was very disappointed and will not go to that site again.