Bitch and Moan Maple Casino

Delandy

Dormant account
Joined
Mar 9, 2014
Location
Canada
Ok,,,I want to complain and moan,,,not that it will do much good I am sure....This is how it all went (I always save my conversations with casino support) So what you will see below is what I saved......
March 17,2014
Marlene: Hi there, how are you doing today?
Me: I played for 1 hour free play but when it calculated, it says I made zero bets???
Marlene: Please could you confirm your membership number?
Me: My Account - xxxxxxxxxxxxx
Marlene: Please could you confirm your First Name, Last Name, email address and Date of birth?
Me: Delores Moulton xxxxxxxxxxxxxxxxxxxxxxxxx (my privacy)
Marlene: Thank you Delores
Marlene: You have won free play
Marlene: All you need to claim a bonus of 100, is to make a deposit of 40.
Me: ok will do that tomorrow as its late here
Marlene: :)
Marlene: Is there anything else I may assist you with?
Me: no TY


April 18. 2014
You are now chatting with Lisa

Lisa: Hi there, how are you doing today?
Lisa: How may I assist you?
Me: Hi Lisa...I played my 1 hour last bight, and tonight have deposited 50 dollars...so want to know when my free 100 will be added
Me: My Account -xxxxxxxxxxxxxxx
Me: I spoke with Marlene last night
Lisa: Delores, please allow me a moment to check your account
Me: ty
Me: Delores Moulton xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Lisa: Thank you, I will be with you shortly
Lisa: I apologise for the delay Delores, I will be with you shortly
Me: ty
Lisa: Thank you for your patience
Me: would it help if I pasted my conversation with Marlene last night?
Lisa: Delores, I have reviewed your account and your account does not qualify to claim the 100 free play winnings as you have previously claimed the welcome bonus on a duplicate Maple casino xxxxxxxxxxxxxx.
Me: I don't recall ever playing on here before and wouldn't Marlene have picked that up last night if I had??? Was it just a way to get me to deposit money? I cannot take that money I deposited back now...
Me: Do I get nothing at all for my deposit?
Lisa: Delores, one moment please
Me: thanks Lisa
Lisa: I will ask my supervisor
Lisa: Thank you for your patience
Lisa: Delores, I have spoken to my supervisor and since you do not qualify for the free play winnings however we can credit your account with 50 free spins on Break da Bank Again.
Me: whatever....I have one question,,,,when I opened the site and put in my email address, it said I have no acct, that I had to sign up,,,now it says I do have another acct,,,,,why??
Me: I am not angry with you Lisa, I am upset with the site, it would appear their system doesn't have a clue whats going on
Lisa: I am not sure as to why it did not advise you of your previous account as it usually will inform you of that.
Me: I found Maple Casino site on Casinomeister and I will be posting in there as well. I will take the 50 free spins...at 1 cent I imagine ..Thanks
Me: How do I claim the 50 spins?
Lisa: All you need to do is to logout and login again to access your free spins.
Me: Thanks Lisa..Have a good night

Anyway I was very disappointed and will not go to that site again.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Maybe you claimed at another VPL site - there are 8 others, 777dragon, casino mate, casinoUK, crazy vegas, cinema, golden Riviera, sun vegas and river nile. Having said that, you used to be able to claim more than once provided you didn't open more than 2 accounts in any week at their sites. Maybe an idea to check this?
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
VPL casinos allow only one SUB for the whole group unless you're invited.

That term is on all the VPL sites, on the terms of the freeplay 22
Once a player has claimed the First Deposit/ Freeplay promotion at this casino, he/she is ineligible to claim it at any other Vegas Partner Lounge Casino (Unless Invited).

And the promo terms 5.1.3
All one-time offers (Match Bonus, High Roller Bonus, Initial Free Spins) can only be claimed once per Player at a Vegas Partner Lounge casino and cannot claimed again at any other Vegas Partner Lounge casinos unless invited to do so.


So if the OP used a welcome bonus or freeplay at any of the others in the group...

It's annoying though that the first chat person gave them the wrong information.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
VPL casinos allow only one SUB for the whole group unless you're invited.

That term is on all the VPL sites, on the terms of the freeplay 22
Once a player has claimed the First Deposit/ Freeplay promotion at this casino, he/she is ineligible to claim it at any other Vegas Partner Lounge Casino (Unless Invited).

And the promo terms 5.1.3
All one-time offers (Match Bonus, High Roller Bonus, Initial Free Spins) can only be claimed once per Player at a Vegas Partner Lounge casino and cannot claimed again at any other Vegas Partner Lounge casinos unless invited to do so.


So if the OP used a welcome bonus or freeplay at any of the others in the group...

It's annoying though that the first chat person gave them the wrong information.


Ah, I see. That has changed, because I went through their sites a couple of years back and used the full range of casinos/bonuses without impediment, and won at a few of them. But I do suspect we could be correct here and this is the root of his issue.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Ah, I see. That has changed, because I went through their sites a couple of years back and used the full range of casinos/bonuses without impediment, and won at a few of them. But I do suspect we could be correct here and this is the root of his issue.

I know, I played quite a few of the SUBs too. Maybe it was because of us that they changed it. :oops:
 
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