Hello,
This is my first post on Casinomeister. I'm from Finland so I apologize for any errors..
Maple Casino has this freeplay bonus, where you can transfer 100 credits of your winning by making a deposit of atleast $40€, also you have to make atleast 100 bets on freeplay. I made over 100 bets on freeplay and end up winning 101,60 credits. Then made my deposit of 40€. According to Maple Casino freeplay T&C it should take about 30 min to account get verified and winnings from freeplay transferred to your bonus balance. The funny part is that after an hour or so, I received a bonus of 6 credits! not the 100 credits I was post to.
Then I contacted Maples support and asked that what the heck was that 6 bonus credits and where is my 100 bonus credits. This is what they answered:
"Dear XXXXX,
vmcrXXXXXXXXXX
Thank you for choosing the Vegas Partner Lounge.
We trust that you will enjoy your online gaming experience with us, and find
yourself entertained for hours on end by the Best Gaming Software around! Should
you need any assistance and contact us, you will be sure to experience nothing
less than Top Class Customer Service 24/7.
Please note that the free play winnings will be credited to you within 2-5 hours
of your deposit. The 15% is not available on your first deposit; the bonus will be
topped up with 94.00 within the specified time frame to give you the complete
bonus due to you.
We hope this meets with your approval and understanding.
Independent auditors ensure that we provide you with an honest, secure and
trustworthy gaming experience. Links are available on our website for more
information.
At Vegas Partner Lounge we strive to give you the Best Online Gambling Experience
of
your life, offering the greatest promotions all the time together with backing our
services up with a 24-hour toll free helpdesk service. Contact us 24/7 should you
have any other queries or suggestions.
Enjoy your visit with us and have a great day further.
Kind regards,
MXXXXX
The Support Team
Vegas Partner Lounge"
So according to the Casino support, it should take max. 5 hours to receive the freeplay winnings. When 6 hours had passed, I sent them another message, but haven't got an answer. Now it has been about 20 hours and still without bonus.
This is my first post on Casinomeister. I'm from Finland so I apologize for any errors..
Maple Casino has this freeplay bonus, where you can transfer 100 credits of your winning by making a deposit of atleast $40€, also you have to make atleast 100 bets on freeplay. I made over 100 bets on freeplay and end up winning 101,60 credits. Then made my deposit of 40€. According to Maple Casino freeplay T&C it should take about 30 min to account get verified and winnings from freeplay transferred to your bonus balance. The funny part is that after an hour or so, I received a bonus of 6 credits! not the 100 credits I was post to.
Then I contacted Maples support and asked that what the heck was that 6 bonus credits and where is my 100 bonus credits. This is what they answered:
"Dear XXXXX,
vmcrXXXXXXXXXX
Thank you for choosing the Vegas Partner Lounge.
We trust that you will enjoy your online gaming experience with us, and find
yourself entertained for hours on end by the Best Gaming Software around! Should
you need any assistance and contact us, you will be sure to experience nothing
less than Top Class Customer Service 24/7.
Please note that the free play winnings will be credited to you within 2-5 hours
of your deposit. The 15% is not available on your first deposit; the bonus will be
topped up with 94.00 within the specified time frame to give you the complete
bonus due to you.
We hope this meets with your approval and understanding.
Independent auditors ensure that we provide you with an honest, secure and
trustworthy gaming experience. Links are available on our website for more
information.
At Vegas Partner Lounge we strive to give you the Best Online Gambling Experience
of
your life, offering the greatest promotions all the time together with backing our
services up with a 24-hour toll free helpdesk service. Contact us 24/7 should you
have any other queries or suggestions.
Enjoy your visit with us and have a great day further.
Kind regards,
MXXXXX
The Support Team
Vegas Partner Lounge"
So according to the Casino support, it should take max. 5 hours to receive the freeplay winnings. When 6 hours had passed, I sent them another message, but haven't got an answer. Now it has been about 20 hours and still without bonus.