Maple Casino bonus problem

Broke

Experienced Member
Joined
Jul 9, 2009
Location
Finland
Hello,

This is my first post on Casinomeister. I'm from Finland so I apologize for any errors..

Maple Casino has this freeplay bonus, where you can transfer 100 credits of your winning by making a deposit of atleast $40€, also you have to make atleast 100 bets on freeplay. I made over 100 bets on freeplay and end up winning 101,60 credits. Then made my deposit of 40€. According to Maple Casino freeplay T&C it should take about 30 min to account get verified and winnings from freeplay transferred to your bonus balance. The funny part is that after an hour or so, I received a bonus of 6 credits! :D not the 100 credits I was post to.

Then I contacted Maples support and asked that what the heck was that 6 bonus credits and where is my 100 bonus credits. This is what they answered:

"Dear XXXXX,
vmcrXXXXXXXXXX

Thank you for choosing the Vegas Partner Lounge.

We trust that you will enjoy your online gaming experience with us, and find
yourself entertained for hours on end by the Best Gaming Software around! Should
you need any assistance and contact us, you will be sure to experience nothing
less than Top Class Customer Service 24/7.

Please note that the free play winnings will be credited to you within 2-5 hours
of your deposit. The 15% is not available on your first deposit; the bonus will be
topped up with 94.00 within the specified time frame to give you the complete
bonus due to you.

We hope this meets with your approval and understanding.


Independent auditors ensure that we provide you with an honest, secure and
trustworthy gaming experience. Links are available on our website for more
information.

At Vegas Partner Lounge we strive to give you the Best Online Gambling Experience
of
your life, offering the greatest promotions all the time together with backing our
services up with a 24-hour toll free helpdesk service. Contact us 24/7 should you
have any other queries or suggestions.

Enjoy your visit with us and have a great day further.

Kind regards,

MXXXXX
The Support Team
Vegas Partner Lounge"

So according to the Casino support, it should take max. 5 hours to receive the freeplay winnings. When 6 hours had passed, I sent them another message, but haven't got an answer. Now it has been about 20 hours and still without bonus.
 

Perc

Webmeister
webmeister
Joined
May 19, 2010
Location
Canada
Live chat should be able to help you out much faster than emails.

Note that if you have already taken a welcome bonus at a Vegas Partner Lounge casino, you aren't eligable for the bonus at any of their other casinos.
 

Broke

Experienced Member
Joined
Jul 9, 2009
Location
Finland
Thanks guys!

They told me a little bit over an hour ago that they have been verificated my account now and bonus balance will be reflected within one hour. However over 1 hour has passed already and still nothing..

This was my first deposit at any VPL casino. I have received one no deposit bonus from Aspinalls poker (it was 5 or 10 dollars) several years ago, but I don't think it has any effect.
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
I experienced similar problems, too. Delaying was general when I was playing at Vegas Partner Lounge. I signed up to their freeplay promo, the freeplay had to be claimed via e-mail. The problem is the added e-mail address didn't work and dropped back e-mails all the time. It took much more time (as I remember several days) until the freeplay was credited for me.
 

Rick Deckard

Experienced Member
Joined
Jan 5, 2011
Location
UK
Hello,

This is my first post on Casinomeister. I'm from Finland so I apologize for any errors..

Maple Casino has this freeplay bonus, where you can transfer 100 credits of your winning by making a deposit of atleast $40€, also you have to make atleast 100 bets on freeplay. I made over 100 bets on freeplay and end up winning 101,60 credits. Then made my deposit of 40€.


"7. In order to transfer your winnings from your Free Play account to your Real Account, you need to place a minimum of 100 bets. Be sure you have reached this minimum requirement to secure your winnings."

This statement "secure your winnings" is a bit misleading as you have not actually won any cashable withdrawable winnings. The "winnings" are subjected to bonus wagering. So you you will have to try and win again with your "winnings" in order to actually win something.

"8. All winnings will be transferred to your casino Bonus Account and will be subject to our standard wagering requirements. Please familiarize yourself with our wagering requirements in the Promotional Terms & Conditions."
 

Perc

Webmeister
webmeister
Joined
May 19, 2010
Location
Canada
Just keep hounding them. :D

I had the same problem at a couple Microgaming casinos (two different groups), just keep bugging them via live chat if things don't happen in the stated time frame.

Sometimes they say you have to log out and log back in to the casino before you will see the bonus, that works once in a while.
 
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