- Joined
- Sep 10, 2008
- Location
- Bangor North Wales UK
These people make me so angry. They gave me a play only bonus for being a good loyal stupid customer of 50. The condition of it was
"This bonus is a 'play only' bonus.
Any winnings you make are yours to keep but when you transfer funds out of your account the bonus will be removed".
So I got lucky and won 154. I quickly withdrew the money and the 50 was removed from my account. Yesterday I got sent this email
Thank you for choosing to play at Casino.com.
>
> After participating in a promotion and receiving a Bonus, you recently requested a cash-out of <cf_amount>.
>
> Please note that you did not comply with our promotion bonus policy, by either not wagering at least the minimum required in total bets, or wagering on excluded games (see website for detailed list). We have therefore declined your withdrawal request and the amount of <cf_amount> has been returned to your account .
>
> You are required to wager a further 1,048.30 more in allowed games in order to meet the wagering requirements.
>
> For further details regarding the bonus in question, please refer to the email that you were sent when the bonus was credited to your gaming account .
>
> We apologise for any misunderstanding and thank you for respecting the mutual interests of fair gaming at Mansion.
>
> If you would like this explained to you further, please do not hesitate to contact the Mansion Support Team. We are at your service 24 hours a day, 7 days a week at:
So I went to their website and guess what. The wagering requirments are nowhere to be found. Absolute tossers in my view.
"This bonus is a 'play only' bonus.
Any winnings you make are yours to keep but when you transfer funds out of your account the bonus will be removed".
So I got lucky and won 154. I quickly withdrew the money and the 50 was removed from my account. Yesterday I got sent this email
Thank you for choosing to play at Casino.com.
>
> After participating in a promotion and receiving a Bonus, you recently requested a cash-out of <cf_amount>.
>
> Please note that you did not comply with our promotion bonus policy, by either not wagering at least the minimum required in total bets, or wagering on excluded games (see website for detailed list). We have therefore declined your withdrawal request and the amount of <cf_amount> has been returned to your account .
>
> You are required to wager a further 1,048.30 more in allowed games in order to meet the wagering requirements.
>
> For further details regarding the bonus in question, please refer to the email that you were sent when the bonus was credited to your gaming account .
>
> We apologise for any misunderstanding and thank you for respecting the mutual interests of fair gaming at Mansion.
>
> If you would like this explained to you further, please do not hesitate to contact the Mansion Support Team. We are at your service 24 hours a day, 7 days a week at:
So I went to their website and guess what. The wagering requirments are nowhere to be found. Absolute tossers in my view.