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manhattanslots: cancelled my withdrawal again

Joined
Feb 21, 2008
Location
vantaa
Hi. I made deposit to manhattan slots 2 days ago, i took one bonus and i won 1200$, i played only slots and when wagering was complete i made whidrawal 1200$. All documents have accepted and cashier promise my moneybookers whidrawal to day 08.07. 2011. They cancelled my whidrawal again and put it money back to my account, this is just stalling, nothing ellse!

be aware!
 
Strange behaviour

Dear Members.

As I have stated in my thread about my own history of being kicked out of Club World Group for "playing in the wrong manner" that treatment of customers at this casino group have changed for the worse.

I have read some threads about slow payment for the US players because of the problems to find processors to send money. But this is not the whole story.

Before I was locked out I aswell experienced problems cashing out. And I have the opportunity to use Neteller as I am living in Europe. And even I experienced delays in the payment processing. Especially if the withdrawal exceeded 1000 $. In stead of normally processing time for 1 day, it could take 4-5 days.

And I had to resend documents that were approved already.

When I look back now, I can see the pattern. And that is a policy change in this group. Sorry to say.

Regards

L'arsenne
 
some one said in chat that cashier takeing lunch and other said yes they are not busy and they will process your whidrawal asap, yep i know that it has been only 2 days from my whidrawal, this is not the real reason, i just dont like if casinos stalling your whidrawals, if you have made one time revers...
 
Dear Members.

As I have stated in my thread about my own history of being kicked out of Club World Group for "playing in the wrong manner" that treatment of customers at this casino group have changed for the worse.

I have read some threads about slow payment for the US players because of the problems to find processors to send money. But this is not the whole story.

Before I was locked out I aswell experienced problems cashing out. And I have the opportunity to use Neteller as I am living in Europe. And even I experienced delays in the payment processing. Especially if the withdrawal exceeded 1000 $. In stead of normally processing time for 1 day, it could take 4-5 days.

And I had to resend documents that were approved already.

When I look back now, I can see the pattern. And that is a policy change in this group. Sorry to say.

Regards

L'arsenne

Which is why I was paid in 22 hours via moneybookers yesterday......:rolleyes:

Dear Members,

The above is one member's opinion based on being bonus-banned.

You will find many others, including myself, who have been paid very quickly and have been treated very well, and this has never been otherwise.

It is not a policy change in this group. Sorry to say.

Regards

Nifty29
 
You will find many others, including myself, who have been paid very quickly and have been treated very well, and this has never been otherwise.

And you will find many that have had issues with the group and feel that their behaviour when it comes to withdrawal processing is by no means perfect.
Stupid stalling tactics and all kinda unnecessary gimmicks. With strange excuses - and a pattern of these.

Have had that same thing happen.
Withdrawal that was supposed to be processed before weekend at latest, has been left in my account over the weekend with no reason whatsoever. I guess my history of reversals has something to do with that. But as L'Arsenne said, this has only happened with bigger withdrawals. Mine was a bit over 2k.

I'll give you an example (what happened to a friend of mine this week):

Thursday:

Support: You have not sent us your documents.
Player: Documents sent
Support: The documents were not received
Player: Documents sent
Support: The copy of a passport was too big
Player: Documents sent
Support: We did not receive the faxback form, other documents are ok
Player: Documents sent
Support: Documents approved, withdrawal will be paid today or tomorrow

Friday:

Player: No withdrawal
Support: The cashier has already processed the withdrawals that are made today
Player: You're just stalling, I won't reverse
Support: The cashier is at lunch, we'll try to process it today
Player: No withdrawal
Support: The cashier still seems to be processing
Player: Wtf, the money was put back to my account 2 minutes before the cashier closes?
Support: THE CASHIER HAS LEFT THE BUILDING
Player: WTF?

Would you see such behaviour from for example Jackpot Capital Group?
Probably not.
It would go-
Thursday:
Documents sent, approved.
Friday:
Money in Neteller with no issues.
 
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the cashiers name is ELVIS

Friday:

Player: No withdrawal
Support: The cashier has already processed the withdrawals that are made today
Player: You're just stalling, I won't reverse
Support: The cashier is at lunch, we'll try to process it today
Player: No withdrawal
Support: The cashier still seems to be processing
Player: Wtf, the money was put back to my account 2 minutes before the cashier closes?
Support: THE CASHIER HAS LEFT THE BUILDING
Player: WTF?

The cashier's name is Elvis - just kidding:o
 
The problem with the cwc group is that if they have problems with your cashouts they simply reverse it back to your account without informing you of the reasons for it. They should take a hint from InetBet who take the trouble to inform you via email on why your cashout cannot be processed and what steps you should take to facilitate your withdrawal. Obviously they know of this problem but they just wont alter this procedure. To me, this smacks of legitimately stalling in the hope of you losing your winnings and then saying 'hey, nobody forced you to play it back'. This is only true if they keep the withdrawal in the cashier like the JC group and not release it back to your playable balance as you would not feel tempted to play. Come on Club World, you know all this yet you still try to find a way to get players to play back their winnings. Gamblers are not a steely bunch and are easily swayed to play back whatever they have in their accounts.
 
Which is why I was paid in 22 hours via moneybookers yesterday......:rolleyes:

Dear Members,

The above is one member's opinion based on being bonus-banned.

You will find many others, including myself, who have been paid very quickly and have been treated very well, and this has never been otherwise.

It is not a policy change in this group. Sorry to say.

Regards

Nifty29

I respect your posts, but I feel American players are getting dealt an entirely different game. Prove me wrong. You seem like a nice person, but I have posted very real things that have happened and continue to happen. It's more than luck and more than proper percentages. Neither you, nor I can prove anything. What I would appreciate is that you drop your imperialist attitude. You have no concept of what the USA player goes though lately. I wish you could experience it. You'd have a different attitude if you lived in the shoes.
 
I respect your posts, but I feel American players are getting dealt an entirely different game. Prove me wrong. You seem like a nice person, but I have posted very real things that have happened and continue to happen. It's more than luck and more than proper percentages. Neither you, nor I can prove anything. What I would appreciate is that you drop your imperialist attitude. You have no concept of what the USA player goes though lately. I wish you could experience it. You'd have a different attitude if you lived in the shoes.

Imperialist? Wth? You've lost me there I'm afraid.

I am fully aware of the US situation. I was not talking about speed of payment for US players - I thought that would be obvious given I was talking about moneybookers payments. I didn't think I had to preface every comment with "NB this not apply to US players". I was making the point that CW have always paid me quickly, just as they paid US players quickly when they were able to do so.

The only "different game" being dealt to US players is that they have to wait longer for their money. Saying "prove me wrong" is just another way of saying "I don't have any proof myself" and is a total cop out. If its just your opinion, fine.....but you can expect others to disagree and call you out on it. Honestly, to think US players have a different RTP is tin foil hat stuff. How do you explain all these withdrawals lately? Were they the players that the man at the admin console decided were going to win to make everything look legit??

It's silly to say that things are different because a couple of members aren't winning, because there seems to be plenty who are, which kinda makes the whole idea redundant.

Lastly, what's with the drama? I.e "you have no concept of what we're going through" and "I wish you could experience it". Geez, we're talking about it being more difficult for US players to deposit and withdraw, not some life-threatening disease. I'm not making light of it, but if it affects you that badly then....well I'm not going there.

If I couldn't gamble online tomorrow, I would be pissed and annoyed and probably a bit sad....but I wouldn't think my life was over and I certainly wouldn't say to someone else "I wish you could experience it"

Just to be clear....my previous post was related to NON-US players only.
 
You have been paid fast. Great...but that doesn't mean that everyone is :)
And a lot of the people complaining aren't from US.
That was the point of this entire discussion and why this happens at CWC regularly.

It seems the problems they are having with their processors is NOT "just a US thing", but has spread to affect payments throughout the world.

They used to pay fast to eWallets outside the US, but recent events seem to have made this experience patchy. Some players are getting paid fast as before, yet others are being kept waiting.

Reversing the withdrawal back to the account unless further wagering is required (shouldn't even happen as RTG software locks out the withdrawal function if WR remains) is EXTREMELY POOR, especially since no notification is given.

The problem is that the MAIN advice given to gamblers who can't control the temptation to reverse is to "uninstall the software till you have been paid, then reinstall next time you want to deposit".

CWC policy of placing a withdrawal back into the account PREVENTS this self control measure being effective, since players will just wait, and wait, and never know that the waiting is in vain because the withdrawal was put back into their account.

Keep the casino installed, and players who can't resist will often have "just a few spins more" when they log in and find their withdrawal has been placed back into their accounts. Some will try then to get back up to the amount of their earlier withdrawal, and end up playing it all back.

Bonus bans are not a "new policy", however accusing players of "playing in the wrong way", rather than telling them they have done well, and don't qualify for bonuses because they are ahead.

My bonus ban came about because I got lucky, and more than once, ending up well ahead.

It's not really a true bonus ban as such, since there is often still a low percentage ongoing slots bonus in the lobby for such players.


I prefer Microgaming in any case, but unfortunately for US players, this is not an option, and they have to make the best of a severely limited selection of operators, and many of these are rogue.

US players should seriously consider whether the whole thing is over for now, rather than struggle on and face yet more delays and DoJ seizures of their money.

Recent events demonstrate that the US authorities are no longer going to ensure players get their money back, and in fact don't care if they don't, and one experience from a player who asked about getting their money back was a threat that the "authorities" could do more than just take their money, and they should be grateful it has been left at that, rather than coming after the players' other assets (house, car, etc).

It is the process of receiving the withdrawal that has hit US players hard, whilst operators are soon adapting to the loss of deposit options, and US players quickly find another working deposit method.
 
Not quite right Nifty29

Which is why I was paid in 22 hours via moneybookers yesterday......:rolleyes:

Dear Members,

The above is one member's opinion based on being bonus-banned.

You will find many others, including myself, who have been paid very quickly and have been treated very well, and this has never been otherwise.

It is not a policy change in this group. Sorry to say.

Regards

Nifty29

Dear Nifty29.

That you stated about my case is not quite right. I am not just a bonus banned player.

The truth is that I won too much on a winning streak and I have not breaking any rules, and had my latest withdrawal declined, my account closed, and just when I contacted the rep here at CM I got my withdrawal processed.
But then kicked out.

I wouldn't go to this forum, complaining of not get any bonuses. Casinos are not obliged to give any promotion what so ever. It is not about that.

It is that this "top group" treat some players with declining withdrawals, delays in withdrawals without any word of information and insulting treatment, like closing accounts as they do not like how you play slotmachines.

I do not understand the context of your answer to my post is like "don't listen to him, he is just one player that has been upset that he did not get a bonus".

My story is important to me. And I think a bad treatment of one player is as bad as bad treatment of hundreds of players.

What is this forum about? I thought that we all were on the players side. And as costumers we should stick together?

Despite how many get their withdrawals within 22 hours, from VIP member to not wished as a customer is my journey on a dirty road.

And I find your post most insulting in the way you use my way to express myself. It is not ok.

Regards

L'arsenne
 
Dear Nifty29.

That you stated about my case is not quite right. I am not just a bonus banned player.

The truth is that I won too much on a winning streak and I have not breaking any rules, and had my latest withdrawal declined, my account closed, and just when I contacted the rep here at CM I got my withdrawal processed.
But then kicked out.

I wouldn't go to this forum, complaining of not get any bonuses. Casinos are not obliged to give any promotion what so ever. It is not about that.

It is that this "top group" treat some players with declining withdrawals, delays in withdrawals without any word of information and insulting treatment, like closing accounts as they do not like how you play slotmachines.

I do not understand the context of your answer to my post is like "don't listen to him, he is just one player that has been upset that he did not get a bonus".

My story is important to me. And I think a bad treatment of one player is as bad as bad treatment of hundreds of players.

Q is this forum about? I thought that we all were on the players side. And as costumers we should stick together?

Despite how many get their withdrawals within 22 hours, from VIP member to not wished as a customer is my journey on a dirty road.

And I find your post most insulting in the way you use my way to express myself. It is not ok.

Regards

L'arsenne

I apologise for my error re bonus ban. The point is that you have a gripe with them, and that hasn't changed. I'm not sure why they closed your account, but in my experience they don't make decisions like that lightly, and there may be more aspects that they will not divulge for reasons of privacy.

CWG didn't decline the withdrawals of some players - it was ONE player - You. It is unreasonable to make it sound like they do it to multitudes of players when you have no evidence. I'm sure CWG find that insulting.

If a casino treats you badly, of course it is unacceptable. In this case however, they closed your account and paid your withdrawal...from memory, it was a mix-up around your cashout and it wasn't deliberate, and it was corrected quickly. We don't know the facts surrounding your case, we only have your version which I'm sure is subjective.

The forum should not be about "always being on the player's side", although some of our less educated or enlightened members think it should. It is about "fair play" which can be "violated" by players or casinos. There are dodgy casinos and dodgy players, and I've seen my share of terrible operators, and more fraudsters than you've had hot dinners.
 
I'm speechless.
Do you really think that everyone here making some kinda negative post about CWC has some kinda personal agenda.
Maybe it was time you saw between the lines and the amount of negative posts that there might be some kinda truth behind some of them.
If they treat you well, nice going, but they most definitely don't treat everyone right.

Everyone can ignore most of the tin foil hat- zone and postings.
I was a totally happy camper at CWC for a very long time. The place has imho gone worse in many ways.
That's why I stopped playing there.

What a casino should do is treat their players equally...CWC doesn't.
 
What about that

Nifty29.

Your post focused on my opinion, which I had to defend.

However, if you read the first post here the OP complained of withdrawals beeing put back to the account again, without explanation.
That was my point. I have experineced that too.

And if you read more threads here at CM you can find at least two about late withdrawals aswell from the CWC.
And I have experienced that too. And I am not an American citizen, so the reason why they delay withdrawals are not just processors problem.

One occasion I had a withdrawal request made on a wednesday. If they hade processed that, I could have got my winnings of 4k thursday, and the rest monday.
Whith the delay, I got my first withdrawal cleared on monday, and as they have limit to 4k a week, the rest couldn't be withdrawn until next week.
That is, that the rest was in this case 1 week later.

I agree with winylwetherman, that they do this on purpose, to try to make you gamble up the money.

This is a policy change. I have been a customer of this group for 3 or 4 years, and played there every week, so I notice the change.

And one more thing. This is not about education, which in my case, you hade no idea. This forum should stand on the players side as a truthful person that is honest in his/her statements until proof has showed otherwise.

L'arsenne
 
Nifty29.

Your post focused on my opinion, which I had to defend.

However, if you read the first post here the OP complained of withdrawals beeing put back to the account again, without explanation.
That was my point. I have experineced that too.

And if you read more threads here at CM you can find at least two about late withdrawals aswell from the CWC.
And I have experienced that too. And I am not an American citizen, so the reason why they delay withdrawals are not just processors problem.

One occasion I had a withdrawal request made on a wednesday. If they hade processed that, I could have got my winnings of 4k thursday, and the rest monday.
Whith the delay, I got my first withdrawal cleared on monday, and as they have limit to 4k a week, the rest couldn't be withdrawn until next week.
That is, that the rest was in this case 1 week later.

I agree with winylwetherman, that they do this on purpose, to try to make you gamble up the money.

This is a policy change. I have been a customer of this group for 3 or 4 years, and played there every week, so I notice the change.

And one more thing. This is not about education, which in my case, you hade no idea. This forum should stand on the players side as a truthful person that is honest in his/her statements until proof has showed otherwise.

L'arsenne

The OP had their withdrawal reversed. They did not have their account closed or anything like what happened to you, so it is not the same thing. For all we know they haven't provided updated ID, or there was some other issue.

As far as delaying withdrawals, if someone isn't happy with it they can vote with their feet. Nobody had the right to blame the casino for reversing and losing- its a personal choice and if a player can't resist the temptation then they have a serious problem.

You said they treated you badly, I say they treated me well. End of story.

As for taking every complaint at face value, well you can do that if you like but be prepare to be taken advantage of.....I've been around a long time, and I'm not 100% accurate at sorting the wheat from the chaff, but my track record is pretty good.

Anyway, ill leave it at that and let the "objective" discussion continue....
 
Thanks for the heads up guys.

It would not be a great surprise to me if players in different parts of the world with differing playing styles do get very different treatment. Also stalling on bigger payouts is pretty common outside the top A-List places. It's lame, it sucks but then again it's a hell of a lot better than not getting the win in the first place!

Don't mean to make this sound like a personal jibe but one explanation behind Nifty's quick payouts could be that he has the profile of a losing player and the casino are desperate to keep his patronage. Winners like Larsenne and the OP may not be viewed in the same light ;).
 
Dear Nifty29.

That you stated about my case is not quite right. I am not just a bonus banned player.

The truth is that I won too much on a winning streak and I have not breaking any rules, and had my latest withdrawal declined, my account closed, and just when I contacted the rep here at CM I got my withdrawal processed.
But then kicked out.

I wouldn't go to this forum, complaining of not get any bonuses. Casinos are not obliged to give any promotion what so ever. It is not about that.

It is that this "top group" treat some players with declining withdrawals, delays in withdrawals without any word of information and insulting treatment, like closing accounts as they do not like how you play slotmachines.

I do not understand the context of your answer to my post is like "don't listen to him, he is just one player that has been upset that he did not get a bonus".

My story is important to me. And I think a bad treatment of one player is as bad as bad treatment of hundreds of players.

What is this forum about? I thought that we all were on the players side. And as costumers we should stick together?

Despite how many get their withdrawals within 22 hours, from VIP member to not wished as a customer is my journey on a dirty road.

And I find your post most insulting in the way you use my way to express myself. It is not ok.

Regards

L'arsenne


The VIP label is hilarious. It is reserved for those who lose the most money in $ terms.
 
Thanks for the heads up guys.
Don't mean to make this sound like a personal jibe but one explanation behind Nifty's quick payouts could be that he has the profile of a losing player and the casino are desperate to keep his patronage. Winners like Larsenne and the OP may not be viewed in the same light ;).

It's an attempt I guess, albeit pathetic.
 
Hey there's nothing to feel embarassed about over having a losing profile at a casino. Personally I would welcome it as it leads to better treatment. Goodness knows I've lost at enough over the years.

So what is your explanation for the excellent service you get from CWG then? Is there some other reason as it would be good to know. I would be grateful if you could share it with the forum :).
 
I am utopic maybe

Hi there all members.

The bottom line is, that we, members in the forum, can choose to stand on each others side as customers. Casinos make their living on us. And except from the house edge, we win from each other, not the casino. The casino always gets its house edge. That is built into the software. And we as customers are entitled to be treated honestly and well.

I can make an example. Before I found Casinomeister I played at Cool Cat Casino. Both my withdrawal requests were processed, and I got my money.
So in a narrow way, this is not a rouge casino, if I just look in my own point of view.
I got paid.
After reading here about people that do not have been paid, I stopped depositing there.
Why? Beacause the only way we players can protest together is not depositing at sites that treat people with no respect.
And for me it is not only my money, I got them all, but other poeple beeing bad treated.

L'arsenne
 
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Original title was "manhattanslots warning". Too easily confused with an official Casinomeister Warning, IMO, so thread title changed to more closely reflect the OP's particular issue. Please excuse any inconvenience this may cause.
 
Wow.....

The problem with the cwc group is that if they have problems with your cashouts they simply reverse it back to your account without informing you of the reasons for it. They should take a hint from InetBet who take the trouble to inform you via email on why your cashout cannot be processed and what steps you should take to facilitate your withdrawal. Obviously they know of this problem but they just wont alter this procedure. To me, this smacks of legitimately stalling in the hope of you losing your winnings and then saying 'hey, nobody forced you to play it back'. This is only true if they keep the withdrawal in the cashier like the JC group and not release it back to your playable balance as you would not feel tempted to play. Come on Club World, you know all this yet you still try to find a way to get players to play back their winnings. Gamblers are not a steely bunch and are easily swayed to play back whatever they have in their accounts.

I can't believe they are reversing withdrawals back to account without sending an email explaining why? Are you then able to make the withdrawal again? If so, then something is very wrong. The only reason to return the money to the account is if wagering not met, had this happen once with InetBet because on Manager bonus the wagering (playthough) is not shown.

Have been vip at Club World for 5 years and never experienced this problem, something seems wrong if they are doing this without any explanation.

I will say, once they added all of the additional casinos to their group, the VIP treatment went bye bye. But at least they kept decent bonuses.

Just my thoughts
 
Hi there all members.

The bottom line is, that we, members in the forum, can choose to stand on each others side as customers. Casinos make their living on us. And except from the house edge, we win from each other, not the casino. The casino always gets its house edge. That is built into the software. And we as customers are entitled to be treated honestly and well.

I can make an example. Before I found Casinomeister I played at Cool Cat Casino. Both my withdrawal requests were processed, and I got my money.
So in a narrow way, this is not a rouge casino, if I just look in my own point of view.
I got paid.
After reading here about people that do not have been paid, I stopped depositing there.
Why? Beacause the only way we players can protest together is not depositing at sites that treat people with no respect.
And for me it is not only my money, I got them all, but other poeple beeing bad treated.

L'arsenne

What you're saying here is very different to your statement that we should always believe the player and always take their side.

I agree with what you said above for the most part as a result.

The main point of difference between your example of cool cat and your comments about CWC is that cool cat has a long history of just not paying legitimate winnings or taking 6 months to pay, whilst CWC has no such history and, in your case, paid your withdrawal. Your account being closed was within the casinos rights, and as I've mentioned before, we don't know the full story. Could they have handled it better? Probably, but I don't see the huge big deal about a casino deciding they no longer want your custom. It is not a common practice (if these forums are an accurate representation) so it is obviously not a decision taken lightly, and I'm sure there is more to the story.

Your situation is not a legitimate reason to call their reputation into question.

@DG - I am treated well by all the casinos I frequent, and vice versa. The way that some people treat CSRs and casino reps sometimes, as evidenced by emails and chats posted here, I'm not surprised some operators and their staff take exception and are less willing to go the extra mile to help.

I have a problem with casinos that don't process withdrawals on weekends, so I avoid them from Thursday to Saturday. Simple. Players know it takes about 48 hours on average for CWC to process, so if you play late Thursday or on Friday you should know it won't be done until Monday. If you can't leave your withdrawal alone over the weekend, you have a self-discipline problem at best and its nobody else's fault including the casino.

If a cashout has been rejected, there is always a reason in my experience, and the few times its happened to me I've been emailed about it.
 
If one has a history of reversing withdrawals at CWC, they may pull the stunt of throwing back the cash to your account with no reason whatsoever.
And they may try to stall your withdrawal.
I personally know OP and trust his word in this issue as he was asking my help and opinion once going thru the debate with support and CWC cashier.
They should learn from other casinos how to treat customers equally again. They did a few years back...there was no gimmicks back then.
 
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No use being here then

Your account being closed was within the casinos rights, and as I've mentioned before, we don't know the full story... It is not a common practice (if these forums are an accurate representation) so it is obviously not a decision taken lightly, and I'm sure there is more to the story...

Well, dear Nifty29 and all members.

My case is just an example of change in CWC:s way to treat its customers.(=me)
The reason I do not know. Maybe it is an new economical situation.

Obviously an accredited casino can not do anything wrong. And the complaining member here is considered lying and hiding facts.

It is degrading to not being believed here at the forum and I can not see the point to
continue posting here anymore.

L'arsenne
 
Your account being closed was within the casinos rights, and as I've mentioned before, we don't know the full story... It is not a common practice (if these forums are an accurate representation) so it is obviously not a decision taken lightly, and I'm sure there is more to the story...

Well, dear Nifty29 and all members.

My case is just an example of change in CWC:s way to treat its customers.(=me)
The reason I do not know. Maybe it is an new economical situation.

Obviously an accredited casino can not do anything wrong. And the complaining member here is considered lying and hiding facts.

It is degrading to not being believed here at the forum and I can not see the point to
continue posting here anymore.

L'arsenne

Look, I didn't say you were hiding anything, I just said that ee have only heard one side of the story I.e. yours.

If you feel that is too insulting, then I think that is pretty thin-skinned.

I made no remarks about your character and did not insult you in any way, so if you decide to leave it is your perogative and I accept no responsibility for it. I don't see the need for the dramatic announcement.

On a positive note, at least you kept on topic and didn't bring up references to something I said in another thread, in a pathetic attempt to score points or some other childish aims....so kudos to you for that.
 
What ever Nifty29

Look, I didn't say you were hiding anything, I just said that ee have only heard one side of the story I.e. yours.

If you feel that is too insulting, then I think that is pretty thin-skinned.

I made no remarks about your character and did not insult you in any way, so if you decide to leave it is your perogative and I accept no responsibility for it. I don't see the need for the dramatic announcement.

On a positive note, at least you kept on topic and didn't bring up references to something I said in another thread, in a pathetic attempt to score points or some other childish aims....so kudos to you for that.

Yes. You are right and I am wrong. I will keep silent from no on about CWC.

L'arsenne
 
Still havent got my money from manhattan:eek2: this from chat to day.

Natasha: one second

Natasha: Ok the cashier has been backlogged with withdrawals at the moment so some withdrawals are having a slight delay with them being withdrawn, also it was weekend as well so this would have slowed it down, we are hoping this should be done for you as soon as possible

Natasha: i can not give you an exact date when this will be approved as i have stated the cashier is backlogged with withdrawals, so you need to try and wait for the withdrawal to be approved. we can not do this any faster

nice casino, because stalling my money.
 
Still havent got my money from manhattan:eek2: this from chat to day.

Natasha: one second

Natasha: Ok the cashier has been backlogged with withdrawals at the moment so some withdrawals are having a slight delay with them being withdrawn, also it was weekend as well so this would have slowed it down, we are hoping this should be done for you as soon as possible

Natasha: i can not give you an exact date when this will be approved as i have stated the cashier is backlogged with withdrawals, so you need to try and wait for the withdrawal to be approved. we can not do this any faster

nice casino, because stalling my money.

Of course they can speed things up. Unless the unemployment rate is low over there, the cashier should be working on weekends to clear a backlog.
 
Manhattan Slots Stalls like Crazy

:(I have been waiting almost a month now for my $600 withdrawal. First it was incomplete docs. Once those were done they promised me it would be in my account within 7 working days. That was in the middle of June. I gave them plenty of time. When I asked again this week i was told there was a problem with the wire transfer - that it was returned to them. I was supposed to to ask my bank if they accepted int'l transfers. I know they do because I've done this before with other casinos. I also sent them back an e-mail they had sent to me verifying my routing and account numbers - so everything they had was correct. As they did with others here, they deposited the funds back into my account. Next they said they would send a cashier's check but they needed to verify my name and address (seriously? Like you don't have EVERYTHING you need already???). Now Tom (Casino rep) says a check will be mailed to me. I asked him to let me know when it is mailed and the tracking number. I have not heard back from him yet.

I used this casino because they were rated as a good casino on this site. I'm really disappointed at the run-around I'm getting. I keep trying to find a decent site that allows U.S. Players - anyone have any suggestions?
 
:(I have been waiting almost a month now for my $600 withdrawal. First it was incomplete docs. Once those were done they promised me it would be in my account within 7 working days. That was in the middle of June. I gave them plenty of time. When I asked again this week i was told there was a problem with the wire transfer - that it was returned to them. I was supposed to to ask my bank if they accepted int'l transfers. I know they do because I've done this before with other casinos. I also sent them back an e-mail they had sent to me verifying my routing and account numbers - so everything they had was correct. As they did with others here, they deposited the funds back into my account. Next they said they would send a cashier's check but they needed to verify my name and address (seriously? Like you don't have EVERYTHING you need already???). Now Tom (Casino rep) says a check will be mailed to me. I asked him to let me know when it is mailed and the tracking number. I have not heard back from him yet.

I used this casino because they were rated as a good casino on this site. I'm really disappointed at the run-around I'm getting. I keep trying to find a decent site that allows U.S. Players - anyone have any suggestions?

Have you tried InetBet yet? They send a check overnight express pretty fast.

Michelle
 
bjs12258: As we have been discussing via PMs there has indeed been problems with the ACHs we processed around that time. This is not a stalling tactic, but a genuine problem with one of our processors.

I have now resent the funds as a Courier Cheque and the only reason why I asked you to confirm your address was to ensure there were no further problems. The cheque has been processed and as soon as the courier service post the tracking number I will send it you (and to be fair you only asked me about the tracking number last night :) )

Regards
Tom
 
I respect your posts, but I feel American players are getting dealt an entirely different game. Prove me wrong. You seem like a nice person, but I have posted very real things that have happened and continue to happen. It's more than luck and more than proper percentages. Neither you, nor I can prove anything. What I would appreciate is that you drop your imperialist attitude. You have no concept of what the USA player goes though lately. I wish you could experience it. You'd have a different attitude if you lived in the shoes.

Well put brother. I recommend avoiding Manhattan Slots entirely. Strange how RTP seems much higher at Lucky Red and Club World. Three times last night I had to log off and back on because their was a "problem with your last session". Intermittent spin speed at this casino. I sent an email off to CSR who replied their was nothing wrong on their end. Which is total BS. Inetbet is on the same platform and is lightning fast, loading games, clicking back to lobby etc.

I received a payout from Lucky Red last week. But only after two communiques with online chat. My withdrawal sat pending for 5 days before they got to it. My email to the cashier went unanswered. In fact, I received the reply from the cashier just the other day, 5 days after receiving my funds LOL!
 
WOW all the clubworld casinos are doing the same. im waiting my cashout from clubworld, and i have the same situation, first the documents, second the documents too third the documents too lol. When all was ok the next problem was the method...... really hate cwc. this will be my last try here.
 
Well put brother. I recommend avoiding Manhattan Slots entirely. Strange how RTP seems much higher at Lucky Red and Club World. Three times last night I had to log off and back on because their was a "problem with your last session". Intermittent spin speed at this casino. I sent an email off to CSR who replied their was nothing wrong on their end. Which is total BS. Inetbet is on the same platform and is lightning fast, loading games, clicking back to lobby etc.

I received a payout from Lucky Red last week. But only after two communiques with online chat. My withdrawal sat pending for 5 days before they got to it. My email to the cashier went unanswered. In fact, I received the reply from the cashier just the other day, 5 days after receiving my funds LOL!

It's rigged I tells ya!!!

:rolleyes:
 

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