3hours ago was when this all began.
I got 3 scatters in "Secrets Of The Amazon" on Magicboxcasino.com, which leads to Moon Flower bonus-game + 10eur spin win. It has random amount of spins and the multiplier increases by 1 in every spin. Like if you get 14 spins, on 8th spin you have 8x multi... 14th spin 14x multiplier.
I had 2eur bet, so everyone can calculate the meaning of spins... 14x = last spin with huge 28e bet for an example. This has quite huge potential to hit very nicely during the spins, explained above.
Just figure out if my click would reveal like 30x spins! The max spins to be found is advertised to be all the way up to 50, aka 50x multi.
I haven't played a single spin in any game after this weird thing took place. ASAP contacted their Live Help. As you all might expect, the reply was somewhat odd, rolling the fault of their software/servers/etc etc to the customer.
Here it is:
1) Reply :
Dear xxxxx,
Thank you for contacting Customer Service.
Please note that the broken game you had of Secrets of the Amazon has been fixed. Unfortunately due to technical difficulties the round could only be reversed.
Good luck in the games and have fun!
In case you have further questions, we will be more than happy to assist you. We are available by email, chat and phone.
Thank you for choosing us as your online gaming site.
Best regards,
Dobrin
Customer Service
Gamble Responsibly
2) Proof as a screenshot about all this:
Game history log.
Some clip of a chat with live help (once again...).
Calendar visible.
Balance when the 3 scatters were hit + Balance; just to show I haven't played.
Took even some video of the situation on my phone, how the game shows the ending screen of the bonus feature game, when I open the game software. But then it starts fresh like I haven't even got those 3 scatters, some 50x spin babble only on screen for a split second.
edit: Just sent PM to Chris_M
I got 3 scatters in "Secrets Of The Amazon" on Magicboxcasino.com, which leads to Moon Flower bonus-game + 10eur spin win. It has random amount of spins and the multiplier increases by 1 in every spin. Like if you get 14 spins, on 8th spin you have 8x multi... 14th spin 14x multiplier.
I had 2eur bet, so everyone can calculate the meaning of spins... 14x = last spin with huge 28e bet for an example. This has quite huge potential to hit very nicely during the spins, explained above.
Just figure out if my click would reveal like 30x spins! The max spins to be found is advertised to be all the way up to 50, aka 50x multi.
I haven't played a single spin in any game after this weird thing took place. ASAP contacted their Live Help. As you all might expect, the reply was somewhat odd, rolling the fault of their software/servers/etc etc to the customer.
Here it is:
1) Reply :
Dear xxxxx,
Thank you for contacting Customer Service.
Please note that the broken game you had of Secrets of the Amazon has been fixed. Unfortunately due to technical difficulties the round could only be reversed.
Good luck in the games and have fun!
In case you have further questions, we will be more than happy to assist you. We are available by email, chat and phone.
Thank you for choosing us as your online gaming site.
Best regards,
Dobrin
Customer Service
Gamble Responsibly
2) Proof as a screenshot about all this:
Game history log.
Some clip of a chat with live help (once again...).
Calendar visible.
Balance when the 3 scatters were hit + Balance; just to show I haven't played.
Took even some video of the situation on my phone, how the game shows the ending screen of the bonus feature game, when I open the game software. But then it starts fresh like I haven't even got those 3 scatters, some 50x spin babble only on screen for a split second.
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edit: Just sent PM to Chris_M
Last edited: