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Magicboxcasino.com not giving win of 3 scatters - game: Secrets Of The Amazon

Discussion in 'Casino Complaints - Non-Bonus Issues' started by propoor, Dec 14, 2015.

    Dec 14, 2015
  1. propoor

    propoor Dormant account

    Occupation:
    winner
    Location:
    Finland
    3hours ago was when this all began.



    I got 3 scatters in "Secrets Of The Amazon" on Magicboxcasino.com, which leads to Moon Flower bonus-game + 10eur spin win. It has random amount of spins and the multiplier increases by 1 in every spin. Like if you get 14 spins, on 8th spin you have 8x multi... 14th spin 14x multiplier.

    I had 2eur bet, so everyone can calculate the meaning of spins... 14x = last spin with huge 28e bet for an example. This has quite huge potential to hit very nicely during the spins, explained above. :)

    Just figure out if my click would reveal like 30x spins! The max spins to be found is advertised to be all the way up to 50, aka 50x multi. :eek2::eek2:


    I haven't played a single spin in any game after this weird thing took place. ASAP contacted their Live Help. As you all might expect, the reply was somewhat odd, rolling the fault of their software/servers/etc etc to the customer.

    Here it is:

    1) Reply :
    Dear xxxxx,

    Thank you for contacting Customer Service.

    Please note that the broken game you had of Secrets of the Amazon has been fixed. Unfortunately due to technical difficulties the round could only be reversed.

    Good luck in the games and have fun!

    In case you have further questions, we will be more than happy to assist you. We are available by email, chat and phone.

    Thank you for choosing us as your online gaming site.

    Best regards,
    Dobrin
    Customer Service
    Gamble Responsibly



    2) Proof as a screenshot about all this:
    Game history log.
    Some clip of a chat with live help (once again...).
    Calendar visible.
    Balance when the 3 scatters were hit + Balance; just to show I haven't played.
    Took even some video of the situation on my phone, how the game shows the ending screen of the bonus feature game, when I open the game software. But then it starts fresh like I haven't even got those 3 scatters, some 50x spin babble only on screen for a split second.

    You must register/login in order to see the link.

    You must register/login in order to see the link.


    edit: Just sent PM to Chris_M
     
    Last edited: Dec 14, 2015
  2. Dec 14, 2015
  3. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    I think you will find that most casinos will have a term of "malfunction will/can void any wins" not nice when it happens but it does happen from time to time.
     
  4. Dec 14, 2015
  5. propoor

    propoor Dormant account

    Occupation:
    winner
    Location:
    Finland

    That's sad, it's like your payday at work and the boss tells You next: "Sorry, but your salary is mine now. Better luck next time." :D

    Seems like awesome business for the enterpreneur... if that was the word in English. :rolleyes:


    This is what I originally had on my screen 3hours ago
    , with the purple-red "CLICK TO START" button not working at all due to some software crash, it was blinking etc: You must register/login in order to see the link.
     
  6. Dec 14, 2015
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    1 person likes this.
  8. Dec 14, 2015
  9. propoor

    propoor Dormant account

    Occupation:
    winner
    Location:
    Finland
    Seems like I might now learn this in the hard way. Never have had issues with them in the past.
     
  10. Dec 14, 2015
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I was one step ahead of you and deleted the "good" one. :p

    Feel free to post it again.

    In the meantime, you're saying "you didn't know" they were rogue. Well this is a perfect time for me to plug the C2O:

    http://www.casinomeister.com/c2o/

    Please follow the instructions and install this widget into your browser - it acts as a bookmark and can identify the casinos we have in our database whether or not they're "rogue", "accredited", in the "reservation", or whatever. Check it out! :D

    And tell all your friends about this "free" widget!
     
    2 people like this.
  12. Dec 14, 2015
  13. propoor

    propoor Dormant account

    Occupation:
    winner
    Location:
    Finland
    No, this online-casino scene is so minor thing in my country. Since the Government has a monopoly on land-based gaming. Finnish people are very afraid of doing anything new, here we only stare to the ground in the dark. I assume Finnish suicide rates are the in the top charts of the World, when compared to population of a country... :D but this is completely another story.

    Here we do not have such casino-listings at all.



    I have got few Private Messages from use -Wendy-, who seems to be from Magicboxcasino.com? I was told something that Chris_M is not anymore in business. :b
     
  14. Dec 14, 2015
  15. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well your in the right place to find casinos that will not screw you over! Every casino listed here in the accredited section is 100% safe to play at. Hard lesson to learn for sure
    but silver lining least you found CM ;)
     
  16. Dec 15, 2015
  17. propoor

    propoor Dormant account

    Occupation:
    winner
    Location:
    Finland
    Hah. First I was told that I get 10eur as goodwill gesture. Now 20eur.

    Horse shit. Only a fart in the wind when compared to like 15spins selection in that game, with 2eur bet, it is worth of 240eur in spins + 10eur basic win. All together 250eur. So I told them back, that could accept 250e without any WR needs.

    Customer service, yeah right. Sounds like 1940 in Eastern Germany.
     
  18. Dec 15, 2015
  19. propoor

    propoor Dormant account

    Occupation:
    winner
    Location:
    Finland
    Seems like only thing I can do is accept what the casino decides. So ridiculous, I wish I could be such PITA for the customers in my company and still be running the business like never before. :confused::confused::cool::D

    Only good thing about all this, is to spread the shitstorm all over dem internetz yolo. Make ppl deposit on somewhere else than in MAGICBOXCASINO.
     
  20. Dec 15, 2015
  21. propoor

    propoor Dormant account

    Occupation:
    winner
    Location:
    Finland
    OH please, here we go again. This time game name is Great Blue.

    Took a video etc of the situation when it was fresh. I was unable to choose the Clam Shells in Great blue. Game totally messed up. Have a look on the screenshots. :eek::eek::mad::mad::mad::mad:

    You must register/login in order to see the link.

    You must register/login in order to see the link.

    House wins always. :D Their game, their rules n shits.


    edit: This time they didn't let me down, fixed my game and I got my Scatter-feature game going on.
     

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