- Joined
- Feb 7, 2014
- Location
- New Zealand
Well it seems you guys had lucky experiences because mine has been terrible so far.
I made two withdrawals to credit card.
They did not tell me to send docs immediately, took them at least a week.
Then I sent the docs, took several back and forth emails to get them to approve them.
Then they kept trying to get me on the phone for a courtesy call (I have NEVER EVER had to do this at any casino I have played in the last 11 years, I mean what if I'm deaf and I can't use phones???). That took close to a week.
Then once we were on the phone they said my withdrawals would be paid "next week". That was almost two weeks ago, and I still haven't been paid!!!
In the mean time they had reversed one withdrawal (without telling me) which I mistook for a bonus and played out, so that's gone forever.
I have been emailing them and asking online support as to what's happening to no avail.
Pretty close to calling this one a rogue casino.
I made two withdrawals to credit card.
They did not tell me to send docs immediately, took them at least a week.
Then I sent the docs, took several back and forth emails to get them to approve them.
Then they kept trying to get me on the phone for a courtesy call (I have NEVER EVER had to do this at any casino I have played in the last 11 years, I mean what if I'm deaf and I can't use phones???). That took close to a week.
Then once we were on the phone they said my withdrawals would be paid "next week". That was almost two weeks ago, and I still haven't been paid!!!
In the mean time they had reversed one withdrawal (without telling me) which I mistook for a bonus and played out, so that's gone forever.
I have been emailing them and asking online support as to what's happening to no avail.
Pretty close to calling this one a rogue casino.