Hi Guys,
All the withdrawal methods on the website are available to our players and in regular use - the withdrawal methods available to each player will depend on where they live though. For example we cannot pay Wire Transfers to the US but we do support a range of eWallet services and direct ACH payments.
I hope this helps,
Tom
Puppydog is in AUSTRALIA though, and is complaining about not being able to get a wire transfer. What part of the USA is Australia in?
You can't expect players to know the special circumstances of your processor UNTIL YOU TELL THEM. If there is something unavailable because of a player's location, you should let them know BEFORE they make any deposits, NOT leave them with the prospect of having to kiss their money goodbye because they are unable to accept payment.
I don't see why casinos should be exempt from the advertising standards rules that apply to other businesses. If they advertise something, take the money, they must legally supply the advertised service, or refund the money. In any case, they would be referred (at least in the UK) to the advertising standards agency, who could ban their advertising, and maybe even impose a fine.
This industry wants to be respected as mainstream, but first it has to behave like it is. I am reading posts like this with increasing frequency, and it looks like the industry is slowly worsening in the manner in which its customers are treated, and the free market economy will exact a penalty for this, usually loss of those customers to the business providing the best range of services as perceived by those customers.
If the industry worsens too much, then governments may change their views, and friendly states such as the UK might start to think it had made an error of judgement in recognising and allowing mere "whitelisting" as a good enough criteria for full access to the UK market. The UK government could have done what is being suggested the USA does, which is to require any casino wanting to market in the UK to have a UK license, and pay a UK tax on action generated by UK players.
When the US passed UIGEA, several other countries decided the time was right to go for an outright ban, whereas before they took the view there was little they could do.
UK players, wherever the casino is regulated, are very likely to start complaining to the UK bodies that are there to protect consumers. Although these bodies can't really do anything, they CAN gather statistics, and pass these to polititians, who might baulk at the level of complaints, and their content, and perhaps think the industry far too unaccountable for their actions under the current regime.
- especially when it is a "LIMITED offer", encouraging everybody who might be interested to all jump in at once.
